Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Weight
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I remember them. I guess it has a nice amount of hours of wireless use, but you don’t know the percentage of the charge which is difficult when it only tells you 3 different things, fully charge, that mid charge and pretty low, which I’ve had the headset tell me shortly after it was at that mid range. Kind of annoying. Light. Comfortable enough. Decent for at home use for sure, or taking them on the go. They’re just nothing special. They’re good.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. They have a good bass when playing music. Great sound. The battery can last me a couple days which is really good. Overall I love this headphones.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and the battery lasts forever! I never have issues with bluetooth connection with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolteen,
We're so glad you are experiencing the excellent sound quality of the Sony WH-CH520 and that you feel the battery lasts forever—with up to 50 hours of power, they are truly built for endurance! It's also great that you're enjoying the seamless and stable Bluetooth connection.
We really appreciate you choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort
Indestructible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old loves these. She’s destroyed a few and these by far are the best ones - they’ve been put through the test and then some.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tashina,
We are very glad to hear that these headphones are standing up to the ultimate test of teenage life! Sixteen-year-olds can definitely put their gear through the ringer, so knowing the WH-CH520 is holding strong and delivering great performance is fantastic.
Thank you for choosing Sony to keep her music going!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
loved these
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total bang for your buck. these were my first ever pair of over ear headphones and i absolute adored these. very good quality for the price and has an app to operate the equalizers and stuff so that’s cool. would recommend for your first pair or just a cool comfortable everyday wear
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am just getting used tobthese new headphones. Lightweight but the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GrannyC,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the WHCH520 headphones so far. It’s wonderful to know that their lightweight design and sound quality are making a positive impression as you get accustomed to them. Thank you for sharing your experience with us—we’re here to support you as you continue to explore their features.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered 2 of these headsets and have been using it since purchase. The longevity of the battery and the sound being decent, what more can you ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, sonyfan407!
We are pleased to learn that you are enjoying the battery longevity and decent sound of your WH-CH520 headsets. We designed this model to be a reliable and convenient option for everyday listening, and it's rewarding to know that they are meeting your needs.
We appreciate you being a Sony customer and hope you continue to enjoy your new headsets!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great, affordable option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for her birthday, and she loves them. The quality for the cost is outstanding, and the battery life on them is insanely good.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life honestly no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisM,
Thank you for choosing Sony!
We’re excited to hear that the WHCH520 headphones have delivered great sound quality and reliable battery life for you. Your positive experience encourages us to continue focusing on providing products that combine performance and convenience. We truly appreciate you taking the time to share your feedback.
Best regards,
-Fred
- Pros mentioned:Comfort
Nice Low Cost Phonez
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap bluetooth headphonez, comfortable while doing workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, RGVTom!
We are so glad to hear the great value, solid comfort, and reliable Bluetooth connection are hitting the mark for you! It is awesome to know that they stay secure and comfortable throughout your entire workout.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Connectivity, Sound quality
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great Headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and price, also love the pink color, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reader,
We're thrilled to hear that you love your WH-CH520 Wireless Headphones! It's fantastic that you are enjoying the great sound and price, as well as the beautiful pink color and the comfortable fit. These headphones are designed for all-day listening with comfort and quality in mind. Thank you for choosing Sony!
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts a good couple of days. Comfy and cute. Love that with the app you’re able to change the settings.
I would recommend this to a friend - Pros mentioned:Battery life
LOVE LOVE LOVEEEE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these are such a good quality headphones on top of these being a good brand, they are affordable and do what’s needed, since being a sonographer student these has helped me focus on studying while I’m either at work, school or gym. The only thing that I could say that I don’t like is that they aren’t foldable but that’s just a preference thing but other than that they are AMAZING and once you charge it up one good time the battery last pretty long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla,
That's wonderful to hear! We're thrilled your WH-CH520 headphones are helping you stay focused while studying to become a sonographer. It’s fantastic that you find them to be such great quality and appreciate the long-lasting battery life—we designed them to be the perfect affordable, everyday companion. Thank you for sharing your positive experience!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones provide clear, crisp sound and are a great value for the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin!
Thank you for sharing your thoughts on the Sony WH-CH520 headphones! It is great to hear your positive experience.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Weight
Sony wh-ch520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was looking for some wireless headphones, She liked these as their light and comfortable on her head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamN!
It brings us great satisfaction to hear that the WH-CH520 headphones are comfortable and light for your daughter.
We designed this model to be easy to wear for a long time. Plus, they boast an ultra-long 50-hour battery life, so she can listen all week without needing to plug them in constantly.
Thanks so much for choosing Sony!
All the best,
Estefany