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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2456 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,456 reviews
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Lots of bang for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the color is really cute, connection holds up just fine and there is an accompanying app for more functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SALI,

      We're so happy you're enjoying your WH-CH520 headphones! It's great to hear that you love the sound quality and the color, and that you're finding the connection reliable. We're also glad you're exploring the extra functionality in the app. Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds great. Good microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Over the ear instead of the earmuff is far less sweaty. Sound is great and the microphone sound pickup is good. The Sony brand seems to help too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rounder! Thank you so much for your thoughtful review! We are truly honored to hear that you’re enjoying your WH-CH520 headphones. It’s fantastic to know that the over-ear design keeps you comfortable and we’re glad you appreciate the great sound quality and microphone performance.

      The WH-CH520 features long battery life and quick charging, making them perfect for your daily needs.

      We appreciate your support of the Sony brand and look forward to serving you again in the future!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product,simple and esst to use,light weight and great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rome1129,

      It is fantastic to know that you are finding your WH-CH520 headphones so simple and easy to use. We intentionally engineered this model to combine a lightweight, comfortable design with great sound quality for everyday listening, and we are glad it hits the mark for you.

      Thank you for choosing Sony to elevate your daily audio experience.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very Best Buy for the money. And battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JEFFB!
      Thank you so much for the wonderful feedback! We are delighted to hear that you are finding great value in your WH-CH520 headphones and that the battery performance stands out to you.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and it is working great. sound and works fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VAMSIKRISHNAP,

      We’re glad to hear that your WH-CH520 Wireless Headphones are working great and delivering excellent sound.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    JBL Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality. Light and sleek, battery good..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Comfortable with good sound and battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Bluetooth headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts. Sound is decent. Lightweight and comfy. Great bargain for 30$

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony wh ch520

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent hedphone I really recommended. It's has a long batery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great feedback, ElvyA!

      We’re really happy to hear you’re enjoying the WH-CH520 and that the long battery life is working well for you. Your recommendation means a lot to us!

      Thanks for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my sister to use for school and the gym, she loves them says the sound quality and the battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuynh,
      It is most rewarding to hear that your sister is loving our WH-CH520 headphones and that she's been using them for school and the gym! It's great to hear that she's enjoying the sound and battery life.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 2 out of 5 stars

    Hurt my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look and sound. Easy to connect to my phone but wore them for an hour and my ears started aching. I even have small ears but they rest on my ears instead of sit around them or they're too tight? Not sure. Got to return them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JORDANL,

      Thank you for considering Sony products.

      We sincerely apologize for the discomfort you experienced while using your WH-CH520 headphones. We understand how disappointing it can be when a product does not feel comfortable, especially when you were looking forward to enjoying it. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

      For better comfort, we advise checking this article to ensure you are wearing the headphones correctly: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    by default its nerfed but if u hop into spotify or apple music and set the equalizer to your liking its able to distinguish even the faintest of what the production or instrumentals have to offer

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones from Best Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I have these headphones on it’s like nothing matter, hearing the bass and the sound of the tune I can only imagine how other basses are badder, I can workout with my headphones jog with my headphones sleep with my headphones even if it means falling asleep reading a book until the next chapter…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MauriceL,

      Thank you for choosing Sony!

      We're elated to hear that your WHCH520 headphones create such an immersive experience for you, from enjoying deep bass to accompanying you through workouts and quiet moments alike. Knowing they are part of your daily routine and bring comfort in so many ways truly brightens our day. We appreciate your thoughtful sharing and look forward to supporting your audio journeys ahead.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. Great sound and fit great. No pain the to head or ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    headphone with microphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price, happy to have it. battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, JOSHS!

      We’re so glad to hear you’re happy with the WH-CH520 and that the battery life is living up to expectations. It’s great to know it’s a good fit for you at this price point.

      Thanks for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great purchase for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are super durable, have great sound quality, easy to set up and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielleG,
      Awesome! We are truly happy that you are pleased with the sound quality, easy to setup plus the durable and light weight design of our Sony - WH-CH520 Wireless Headphone with Microphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you so much for your honest feedback and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones for a good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset as my new Google pixel phone doesn't have a headphone jack and wanted something for when I mow the lawn (I have 2 acres to mow on my riding lawnmower). They paired easily, it comes with an app (which is not necessary) and the sound quality is great and they are comfortable also. I didn't realize they even come with a microphone and took a call (on my mower) and they could hear me clearly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VtRobo,

      You made the right choice! We're glad that you are enjoying the sound quality, connectivity, comfort, and mic function of the headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Would 100% recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Last forever, super comfortable and adaptable to different head sizes. 10/10 sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GischemaejaL, we're glad you like the battery life and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones delete all sound outside of headphones. Makes you feel like your in a movie theatre.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyR,

      We are really happy to hear that these headphones are completely immersing you in your own world! Creating that cinematic, movie-theater feeling right over your ears is exactly what we love to achieve, and it's awesome to know the sound isolation is doing such a great job for you.

      Thank you for choosing Sony to bring the theater experience wherever you go!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and clarity also very comfortable on your head and ears. Easy to set up and extraordinary battery life.

    I would recommend this to a friend