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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2459 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,459 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Got it for a birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Battery-life is amazing. She has it since October and has no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudyS,

      It is truly wonderful to know that your daughter is having such a fantastic experience with her WH-CH520! We are thrilled to hear that the headphones have been a reliable companion for her since October, and it is especially great to highlight that industry-leading battery life that keeps the music going without constant interruptions. We design our products to offer long-term quality and ease of use, so knowing she has had no issues and continues to enjoy them is the best feedback we could receive.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Really great headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased as a gift for someone who doesnt like wearing ear buds all the time. The battery life and sound quality are top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, the features are amazing especially noise cancellation feature, price is great as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaderK,

      We’re glad you love the sound and value of your WH-CH520, though we should clarify that this model features Noise Suppression for clear calls rather than Active Noise Cancellation (ANC). The quiet you're noticing is actually due to the high-quality physical seal of the ear pads. Thanks for choosing Sony!

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget friendly headphones with awesome sound. I like them better than my AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, IleanaM!

      We’re so happy to hear you’re loving the sound quality of your WH-CH520 headphones! Knowing they’ve earned a top spot over your AirPods is a huge win for us. With that massive 50-hour battery life, we hope they keep your music going for a long time to come.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, quality and price, 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RafaelM!

      We are absolutely thrilled to hear that you are enjoying the excellent sound and quality of your WH-CH520. It is wonderful to know that they are delivering a great experience at a price you value!

      Thank you for your 100% recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my son. Works great with iPad. Easy to use. Easy to pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcM,

      We are really happy to hear that your son is enjoying his new headphones and that they have integrated so seamlessly with his iPad. We designed the WH-CH520 with user-friendly features like easy pairing and long battery life specifically so our users can spend more time enjoying their favorite content and less time worrying about the setup.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    A must buy

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These are really great headphones. Great sound. Easy to use. Charge lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound quality. Great headphones for price. Great battery life. I only charge it once a week.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShivaB,

      Awesome! We're glad to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -David sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great standard headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and don't buy a pair of beats. Very nice headphones a lot of bang for the buck

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great. Battery lasts a long time. Can not charge and use, but charges quickly Will buy again for a gift. Love them.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and clarity are great. Hook up really easy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Works for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable, attractive, and do the job. That works for me! And the price was right too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PDXVal!
      Thanks for sharing your thoughts with us! We really appreciate the feedback.
      It is most rewarding to hear that these WH-CH520 check all the boxes for you, from the way they look to how they fit. We’re glad the value and performance are exactly what you were looking for!

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these all the time. He lives the sound quality and I like the construction of this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jay1,

      Thank you for choosing Sony!

      It brings us great joy to hear that your son enjoys the sound quality of the WH-CH520 headphones and that you appreciate the product’s construction. Knowing that both the performance and durability resonate with your family means a lot to us. We sincerely value your feedback and support.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over a year ago and still works perfectly fine. My daughter wears it daily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, JOHNA!

      We are so glad to hear the WH-CH520 is still going strong after a year of daily wear! It is awesome to know that the long battery life and comfortable fit are keeping up with your daughter's everyday routine. We love hearing stories like this about our gear holding up perfectly over time.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Decent headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly these are just as good as any big name brand over the ear headphones. Worth every dollar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmberS,

      It is truly wonderful to know that you find these headphones to be just as good as any major brand on the market! We take immense pride in delivering top-tier performance and premium sound that is worth every single dollar.

      Thank you for your fantastic endorsement and for being a valued member of the Sony family!

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones best quality great bass and immersive sound, don’t work with PlayStation portal, if Sony would implement a Bluetooth adaptation to the portal would be the goat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CLPar,

      Thank you for choosing Sony!

      We're elated to hear that you're enjoying the quality, bass, and immersive sound of your WH-CH520 headphones! We also appreciate you sharing your feedback about PlayStation Portal compatibility; we'll certainly pass that along to our team. Thank you!

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this headphones. AirPods pro is no longer in preferred list . PC , iPhone - easily connected and happily used . Amazing batter life . Sound quality is also good enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmenV,

      That's awesome! We're extremely pleased to know that your son loves our WH-CH520. We are also delighted to hear your satisfaction with the ease of Bluetooth connectivity, long-lasting battery life, and exceptional sound quality of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    loved purchase (:

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally got my first set of headphones for the gym and i loveee they work great and they’re very lightweight. however i do wish they would fold to save room in a bag. omg i almost forgot how long they last without charging!!! love that

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jenniferflores, Congratulations on your new Sony WHCH520! We're very happy to hear you love the lightweight design and excellent battery life of these headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality stays charged very long time, very well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loved his bday present!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for a birthday present for son and he absolutely loved them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, NATALIAG!

      We are so glad to hear that they were a huge hit for your son's birthday and that he absolutely loves them. Knowing our headphones made his special day even better really makes our day.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global