Customer Ratings & Reviews

Hello ChrisD, We are glad that you now have a great wireless headphones for traveling. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent

Hi Adam450,

While we are glad to know your satisfaction with the exceptional sound quality and long-lasting battery life of the WH-CH520, we are really sorry if you are experiencing an issue with its microphone. This is certainly not the experience we were hoping you would have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on this help guide link:
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

I hope this helps.

Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Thank you for the fantastic review, MariaL!

We are so pleased to hear that your WH-CH520 headphones are working "Great" for you! We understand that buying a new product can sometimes lead to skepticism, and we're thrilled that these headphones exceeded your expectations and delivered excellent performance.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Xtrem3Hav, We're very grateful for this positive feedback! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam

Hi Awesome, Thank you for the 5-star rating! We're very happy to hear that you like the comfortable fit, overall quality, and great value of your Sony WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam

Hi gee555!
It's truly wonderful to know that our WH-CH520 headphones are working so well for you.

These headphones were designed to deliver a rich, clear sound and a comfortable fit, so you can enjoy your music all day.

We really appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the great review, Jose!

We’re happy to hear that the WH-CH520 headphones made for a perfect gift! We definitely agree that they offer a lot of value, especially with that incredible battery life and high-quality sound on a budget.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi SheidaH,

That's wonderful! We're happy to hear the WH-CH520 headphones are the perfect fit and that she loves the Cappuccino color.

Thanks for choosing Sony.

Best regards,
Eliab

Hola PEDROJ,

¡Muchas gracias por su reseña! Nos alegra mucho saber que está disfrutando de la larga duración de la batería de sus audífonos WH-CH520 y que los encuentra fáciles de usar y económicos. Agradecemos su recomendación del 100%.

Gracias por preferir Sony.

Sinceramente,
Eliab