Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good wireless headphones for the price. Very easy to use and to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snoopy,
Fantastic! We are so happy to know that you are satisfied with the ease of use, reasonable price, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great, good quality at a good price. Overall experience 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianF, we're glad you like our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
- Pros mentioned:Sound quality
Affordable quality headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound from headphones . Would recommend this to anyone who needs affordable headphones to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nana,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of the day. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Connectivity
Okay with phones, awful with laptops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and light headphones. They charge quickly and connect easily. But the laptop audio and mic quality is AWFUL. I can only describe it as trying to speak to someone through a wall with the AC on. While the quality was much better while connected to my phone, it was not anything impressive by any means.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OwennB,
While we are glad to know your satisfaction with the very comfortable fit & light weight design, quick charge feature, and ease of connection of the WH-CH520, we are really sorry if you are experiencing an issue when using it with your laptop. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please perform our suggested troubleshooting steps on these articles to isolate the problem:
There is no audio or poor audio after pairing the headphones to a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00029577
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00250089
Low sound quality - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html
I hope this helps.
Should you need more information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Cute color, not the most functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty color. Doesn't get small enough for my small head. Doesn't cover entire ear and sits on ear instead so not the most comfortable if you have a lot of earrings. Had some trouble with turning on/off the bluetooth connection. Worth it for the price though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, FelS!
We’re glad you like the color and value of the WH-CH520. We are sorry to hear about the fit issues and the trouble with the Bluetooth connection. Since these are an "on-ear" design, we appreciate you mentioning how they feel with earrings, as that is very helpful for other users.
If you continue to have trouble with the Bluetooth, please reach out to us so we can help!
Thank you for choosing Sony.
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality & well made, def recommend.
I would recommend this to a friend Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.value for money, I will recommend this product and budget friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, Tamilmathan!
We are delighted to hear that you find the WH-CH520 headphones to be value for money and budget friendly!
It's fantastic that you are so satisfied with the quality for the price point that you would recommend this product to others.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is stunning so crips! However, as i have big ears, it makes me feel uncomfortable a little bit and it hurts times to times rather than that is quality!
I would recommend this to a friend - Pros mentioned:Sound quality
Great Low Cost HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 360 sound works even when watching videos. Great Sony!
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sony headphone the sound is good quality and clear.
I would recommend this to a friend Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones were a great recommendation by the store staff. Thank you.
I would recommend this to a friend- Pros mentioned:Sound quality
Great WFH headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Use them for work while working from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisG, Perfect! We're glad you like the overall quality of these headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great just what I was looking for at a great price
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my SIL. He loves them. Great quality for price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisN,
That's awesome! We're very happy that he loves his new Sony WHCH520. Quality product for reasonable price. With the WHCH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Enjoy and thank you for choosing Sony! - Marco
Amazing headohones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been my favorite headphones. I use it on my phone, tv, laptop. Basically everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaeedaB,
Thanks for your feedback! It's great to hear that you are able to connect the WH-CH520 without any problems with your devices.
Designed with comfort in mind, the WH-CH520 headphones are lightweight and feature soft earpads, additional head cushion and silent joints so you can enjoy your favorite music and podcasts all day long.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
☺️
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good and very comfortable. Enjoyable to easily accessible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianG,
Great! We're glad that you like the comfort and user-friendly functions of the headphones. The WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Weight
Put your ears on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice lightweight headphones,excellent support from Sony
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Bluetooth overhead headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound for the price definitely buying a second one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runitwest, we're glad you like the sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product At first didn’t even think it will sound good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AgustinM,
Thanks for commenting! You've definitely made a great choice! We are so happy to know your satisfaction with the amazing sound quality of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied. great sound. can't complain about it at all. good job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louie, we're glad you like the sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing SONY. ~Earl