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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2456 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,457 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound and Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these Sony wireless headphones. The sound quality is amazing—clear, rich, and immersive. It blocks just enough outside noise to help me relax without making me feel completely disconnected from my surroundings. When I need s break they sit perfectly around my neck without feeling bulky. The sleek design is another big plus. Overall, these headphones offer an excellent combination of comfort, sound quality, and practicality. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the detailed feedback, CRISD!

      We’re so glad to hear the clear, rich sound quality and balanced noise blocking are working perfectly for you. It’s great to know the comfortable neck fit and sleek design are hitting the mark too. We really appreciate you recommending the WH-CH520.

      Thanks for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Good Vibes Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, comfortable with great articulate sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SpinDr,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WHCH520 headphones offer you lightweight comfort and clear, articulate sound. It's wonderful to know they are enhancing your listening experience. For even more advanced features and immersive audio, you might enjoy exploring our WH1000XM5 or WH1000XM6 models, which offer exceptional noise cancellation and premium sound quality. You can check the details here: https://electronics.sony.com/. We appreciate your feedback and look forward to supporting your audio journey.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Budget Friendly Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to wear to the gym. I have Airpods but I tend to knock them out of my ear when I'm working out. These are amazing, especially at the price their offered for. The sound quality is great and gets loud. If you're next to someone at the gym or out in public, others can't hear what you're listening too even with it at max volume. They're easy to use, come with a simple app to track battery percentage and they don't die quickly. Very comfortable and won't slip even when running. I highly recommend these if you're looking for a budget friendly wireless headphone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Very Good !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a replacement for my other headphones that someone accidentally broke. These were less expensive and, to be honest, that’s why I got them. COMFORT: I wish they had a little more room at my ears. They don’t feel that secure when I move. Otherwise they are comfortable. SOUND: Not as nice as my JLabs- but very good for how I use them. BATTERY: VERY IMPRESSED! The charge seems to last forever! DURABILITY: I am hard on headphones and I find these to withstand the test with flying colors! WOULD I BUY AGAIN?: I use headphones so so much! I am hard on them- so I would consider repurchasing! I love saving money and not sacrificing a ton on quality. While I like my JLabs better, I find these worth buying, decent quality,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LRJH, we truly appreciate your detailed review of the Sony WH-CH520 headphones! It's wonderful to know you're impressed with their durability and the incredibly long-lasting battery life. We've also noted your feedback regarding the ear cup room and secureness, and we'll share that with our product development team. We're glad they're delivering great sound for your use and are a strong contender for future purchases, offering a great balance of quality and value. Thank you for trusting Sony! Regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Big sound, Light feel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure thing — here’s a short, casual take: The Sony WH‑CH520 headphones have been great so far. They’re super light, the sound is clean, and the battery lasts forever. Calls come through clearly, and they’re easy to pair with everything. For the price, they’ve been a solid everyday headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariR!
      Thank you for your feedback! We are really happy to hear that the Sony WH-CH520 headphones have been a solid everyday headset for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 4 out of 5 stars

    Good sound quality and battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable and easy connection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smurph,

      We’re happy to hear you find the WH-CH520 headphones comfortable with great sound quality and easy connectivity. Thank you for sharing your positive experience with us.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Affordable Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, these headphones are wonderful. You can adjust the bass settings within the app, and they hold a charge for a long while. They are also comfortable to wear, and the microphone is clear! They don't come with a case, but I ordered one from Amazon for $10 :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user577360,

      We are so glad to hear you are enjoying the WH-CH520! It’s great that you’re making the most of the app’s bass settings and finding the microphone clarity and battery life to be a perfect fit for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, comfortable, good sound, good price, light weight, easy Bluetooth connection

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best purchase! LOVE these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely leave reviews but I had to for these headphones! These are the best purchase h e done for myself recently.! The battery life is INCREDIBLE. The quality is fantastic! I use them all the time.. on my walks, to work out, to take phone calls, when I have to wait ANYWHERE .. lol. Love love love.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous,

      We’re thrilled to hear that the WH-CH520 headphones have become such a valuable part of your daily routine with their incredible battery life and quality.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Quality of item

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very light weigh, sound quality is very good with good life time on the battery. Easy storing when not in use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerrenceL,

      We are happy to hear that you are enjoying the lightweight design and impressive battery life of your WH-CH520 headphones! It is great to know that they are fitting perfectly into your daily routine and storage needs.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Comfortable wireless headset.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a real gem! Easy to hook-up, very lightweight and comfortable. I enjoy using it first thing in the morning as I am watching the news and drinking coffee. A real lifesaver when hubby uses it, (he's hard of hearing), so the TV is not "blaring"!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mightymike! Thanks for the review!

      We are thrilled to hear that your WH-CH520 headphones are a morning lifesaver and keep the TV volume comfortable for everyone.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earphones ever, forget apple products.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Purchased countless iphone earphones air whatevers. I wish I found this years ago. Solid, reliable, terrific battery life, sound quality, and of course the price is a sliver of apple products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AylinN!
      It is truly wonderful to know that the WH-CH520 headphones are exactly what you were looking for after trying so many others. We are happy to hear that the sound quality and battery life have made such a positive impression!

      Thank you for becoming a Sony customer!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones consistently set the bar for excellence, combining cutting-edge audio technology with unparalleled comfort and style. With their crystal-clear sound quality, deep bass, and precise highs, they create an immersive listening experience for music lovers. Features like active noise cancellation and long-lasting battery life enhance the enjoyment, allowing you to lose yourself in the music without distractions. Whether you're at home, commuting, or working out, Sony's headphones are designed to fit seamlessly into your lifestyle, making every track sound like a live performance. Their durability and sleek design not only ensure they last but also make them a stylish accessory for any audiophile.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Gym ready

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my previous headphines and needed something for the gym. Comfortable, didnt fall off or even move during dead lifts, and i only charged it on thw druve from the stor eto the gym and it lasted the 2 hours i was in the gym and still has a devent charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, the battery lasts for a good amount and is really comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PERICLESD,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the great sound quality, long battery life, and comfort of your WH-CH520 headphones. We encourage you to explore our latest models like the WH-ULT900N and WH-1000XM4 for an even richer audio experience. You can discover more options here: https://electronics.sony.com/audio/headphones/c/all-headphones

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones. Sound quality is good. Battery life is excellent, and they're comfortable. Connectivity is a breeze and very stable. Only thing is that the buttons are a little too similar in feel, so using the on-board controls without looking at them is kind of a learning process. Otherwise no complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WH-CH520 wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. I have 2 CH720 headphones but I use the 520 headphones for working outside. They have long lasting battery power and sound great for the price! I would recommend them highly for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve!
      Thanks for the review! We are very glad to hear that you highly recommend your WH-CH520 headphones and that they are perfect for your outdoor work.

      While they are a solid choice for daily use, you might want to explore premium models like the WH-1000XM6, WH-1000XM5, or WH-ULT900N if you want our most advanced, powerful sound.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Good for price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight, amazing battery, reasonably good sound. Charges fast. Good headphones for $60.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrPurple!
      Thank you for your feedback on the WH-CH520. We are really happy to hear your positive thoughts!

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Glad i found these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no complaints. Sound has been good, battery has been good and good connections

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KiaraF! Thanks so much for sharing your feedback with us!
      It is most rewarding to hear that your WH-CH520 is performing well and that you are happy with the sound, battery, and connection quality.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      It’s a pleasure having you as a Sony customer!
      Best regards,
      Estefany sony-global