Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
Great for the price!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!! They do get a little warm though when you wear them which worried me at first lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hello littlelex, We are happy to hear that you love your Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for trusting Sony! Vincent
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fit the need of my 14 year old grandson. He picked them out for a great grade reward.
I would recommend this to a friendNice headphones around $50
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphone at this price. Got it under $50 and can't beat these at this price.
I would recommend this to a friendheadphones for teenager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kid seems to like them. :) Fast service and came with a bit of music streaming.
I would recommend this to a friendJohnnie’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son has no complaints. He enjoys using it doing gym workout at school
I would recommend this to a friendWH-CH520
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.problem pairing with my unit; vert poor sound quality; charges last for shorter time than stated!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AHMADE, thanks for reaching out about your WH-CH520 headphones. We're sorry to hear you're having trouble with them, it's definitely not the experience we want you to have.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
-For the pairing issue, try initializing your headphones.
Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (volume –) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times.
For detailed instructions, kindly visit the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
-If the sound quality is still off, double-check that no other devices are interfering and make sure they’re not too far from your phone or computer when in use. Also, make sure any audio enhancements or EQ settings on your device are set properly.
-Battery life can be affected by volume levels, the codec used, or even the age of the headphones. If you’re getting a lot less than the stated time, do a full charge (leave them plugged in for at least 3–4 hours) and see if that helps.
If you've already tried these and the issues persist, we strongly suggest to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for letting us know about these issues.
Sincerely,
Estefany
Just a maybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually love anything Sony, but these headphones are tight fitting and a pain to use, that is, turning them on to use for phone and turning off so that I can hear sounds directly off my iPhone. Decent price though, but I will be looking for something easier to use.
No, I would not recommend this to a friendSony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up great on music I used for playing in console work great
I would recommend this to a friendHeyyy…that’s pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ngl, it’s a pretty good bang for your buck as a person who’s not super duper into tech and auto quality…yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ziggy,
Fantastic! We are truly happy to hear that you are satisfied with the superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought for my kids to take on vacation. They love it.
I would recommend this to a friendPurchsed for childrens. speakers and charging good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchsed for childrens. speakers and charging good
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RamakrishnaD! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig
Affordable and comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them ! Not too bulky and works perfectly fine. Does the job
I would recommend this to a friendHeadphones sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful!!! My kids loves using this for his school work!!!
I would recommend this to a friendHappy grandson!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our grandson, he loves them. He's satisfied, Grand mother is happy, all is good.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Juke00! We're glad that your grandson is enjoying his Sony WHCH520 Sony headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for the perfect star review and for commending Sony! - Craig
Price reflects Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price but doesn't stay connected to the device longterm. I'd recommend if you're not super techy. If you just want something to listen to music here and there.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-CH520, KenyaC! We appreciate your comment about the product being good for the price.
Regarding your concern about the connection stability, it might be helpful to ensure that both the firmware of the WH-CH520 and the “Sony | Headphones Connect” app are updated to the latest versions.
To enhance the Bluetooth connection stability, make sure your headset is fully charged, keep the devices within a close range with no large obstacles or electronic interference and ensure that the headset is paired correctly through the app.
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777246.html
We value your recommendation for users who are looking for a simple device primarily for listening to music occasionally. If you encounter any further issues or have more questions, feel free to visit our support page for additional guidance.
Thanks for choosing Sony!
Gus
- Cons mentioned:Volume
BUDGET HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones at an affordable price. Not loud enough but you get what you pay for.
I would recommend this to a friend No more noisy house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s peace and quiet in our house now that all the kids have headphones
I would recommend this to a friendthey work okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not exactly what i expected. figuring out how to connect them wasn't easy. i'd like to know how to connect them to the bluetooth on my sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gregory,
We are really sorry if you had a hard time setting up our WH-CH520. That is certainly not the news we'd like to hear from you. The WH-CH520 Wireless Headphones will work with any device that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless music playback. We recommend contacting the manufacturer of your soundbar to confirm if it supports Bluetooth headphones Connection. As for the WH-CH520, to connect it with Bluetooth devices, you may refer to the following:
How to make a wireless connection to Bluetooth devices - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776866.html
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great for my special guy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew wears them every day all day. Great headphones for a teenager.
I would recommend this to a friend- Pros mentioned:Sound quality
Decent Audio for Workouts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good for the price. The quality is clear but not as robust as some of the higher models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonetC, while we are glad to hear that you are happy with the WHCH520, we are sorry to hear that it did not meet all of your expectations. With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. -Carl