Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely satisfied with these headphones. Just what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Packerfan762! we're glad you like the battery and sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Craig
Expected more after using premium Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound below average, the battery stopped charging after week of using (an hour a day). Returned without regrets.
No, I would not recommend this to a friendGood sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in budget this headphone will work…………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for choosing Sony! ~Earl
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that good of a fit for my head. Didnt sound that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG, thanks for choosing and purchasing our product! We understand your feedback regarding the sound quality of your SONY unit. Please follow this link when isolating sound quality issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
CB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with the performance of these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's fabulous, CharlesB!
We are extremely pleased to know that you are very happy with the amazing performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality if they just fit my head alil better
I would recommend this to a friendSony Wireless Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this product to be impossible to use. I had to buy another one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SHELBYB,
Thanks for the feedback. We sincerely apologize that you had trouble using your WH-CH520 headphones. We are so sorry that this experience led you to switch to a different product. We always want our products to be easy and enjoyable, so it’s disappointing to know we missed the mark for you this time.
We appreciate you giving Sony a chance with this product.
Best regards,
Estefany
not bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones there is no noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louiemartini, we're glad you like our product. We understand your feedback regarding the noise canceling feature. Unfortunately, this WHCH520 does not have noise canceling feature. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are Sony fans so we are pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeeGee,
That's amazing! We so happy to know that you are well-pleased with the superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for being one of Sony's fans!
- Romeo
- Pros mentioned:Comfort
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones but they stopped charging after 6 months of light use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NataP,
We're truly sorry to hear that your headphones are not charging. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
1. Try different charging cables and adapters, just in case it’s a cable issue.
2. Make sure the charging port on your headphones is clean and free from dust or lint.
3. Plug your headphones into a different USB port or wall outlet to rule out power source problems.
4. Try to perform a reset on the headphones. Connect the headset to an AC outlet and then press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
Find detailed instructions here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
If none of that works, our support team is here for you. Just reach out and they’ll take care of it. You can locate the information on the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Thanks for considering Sony and for letting us know about this issue.
Sincerely,
Estefany
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not toally impressed with the quality of the device as the lcharging lights stop showing barely 2weeks after purchase. Would have returned it but for the fact i was outside the country
No, I would not recommend this to a friend- Pros mentioned:Battery life
Disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke of the the hinge literally has not even been a year. They have good battery life.
No, I would not recommend this to a friend Lasts only four months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.
No, I would not recommend this to a friendMediocre at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst part about this item is the app. Next to worthless, difficult to use what little is available. The headphones: not particularly comfortable. Sound is just ok. Disappointing for a Sony product.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not comfortable at all and the volume is not clear
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Definitely a Sound Purchase
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the pros- The Sony WH-CH520 Wireless Headphone with Microphone is a lightweight, basic, cordless headphone that is ideal for daily use. Aesthetically pleasing with thick, comfortable padding on the ear pads and headband it’s sizing provides a great fit for smaller sized heads/youth. They’re comfortable to wear with your glasses on, come partially charged and ready to use, and they can connect to 2 different devices simultaneously allowing you to answer your phone while connected to another gadget. The built-in microphone allows for hands-free calling and I was able to leave my phone and walk outside to the mailbox and downstairs into the basement without sacrificing sound quality/connection on the call. It pairs quickly and easily with the push of one button and when connected it prompts you to download the Sony Headphones Connect App that allows you to personalize the headphones’ settings. Both Siri and Google Assistant compatible, it allows you to use voice commands to control connected devices. A USB-C charging cord (10 inches long) allows for up to 75 minutes of playtime with only 3 minutes of charging, which is great when your headphones die unexpectedly. Sony advertises that these headphones support Swift Pair (connection via Bluetooth with a Windows 10 computer) and Google Fast Pair (which allows you to use Google’s Find My Device App to locate them). I personally did not test either of these claims. Now for the cons- at first I was confused by the lack of an instruction manual but there were pictures in the lid of the box they came in showing how to connect the headphones to your Bluetooth device. No case for storage is included but that is to be expected at this price point. The only way I was able to mute the headphones was by using the mute button on my phone. None of these issues overshadow the fact that these are pretty great headphones-especially for the price-point. I would definitely recommend these to anyone looking for headphones that are wireless, affordable, well constructed, with a long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssejuela,
Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are so happy to know your satisfaction with the very comfortable & stylish design, multipoint connection function, ease of pairing, long-lasting battery life, and reasonable price of these headphones. We greatly appreciate your feedback with the case storage and mute function.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for recommending our WH-CH520 and for choosing Sony!
- Romeo
Smaller than it looked in the pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There really small,uncomfy and hurts my ears also was not worth the money
No, I would not recommend this to a friendYou have to download an app!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.
However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.
If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.
We hope this resolves your concerns, and we appreciate your input on making our products even better.
Thanks for choosing Sony!
Gus
- Cons mentioned:Volume
DONT BUY NOT LOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not loud at all, not worth the price, I returned them immediately
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KiaraS,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this headphone is bad, even when you increase the volume to the highest it could be
No, I would not recommend this to a friend