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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2413 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,413 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. The battery lasts a long time. Excellent noise gate. I like it a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdinsonG,

      We are thrilled to hear you’re enjoying your Sony WH-CH520 headphones! We’re glad the battery life and sound quality are meeting your needs, and it's great to know the microphone's performance is working well for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Connectivity

    Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to connect to your phone or any device with bluetooth capabilities. Battery life is amazing!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidW,

      It is truly wonderful to know that you are enjoying the seamless connectivity and the exceptional battery life of your WH-CH520 headphones. We designed these to keep up with even the busiest schedules, so it's great to hear they are staying powered up for all your listening needs.

      Thank you for being a valued part of the Sony family!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony Wireless headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable headset great sound very light over the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodneyD!
      Thank you so much for sending in your thoughts on the WH-CH520 headphones.

      We are immensely pleased to hear that you find the headset comfortable, very light over the head, and that you are enjoying the great sound! It's rewarding to know our design focus on portability and audio quality is shining through.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice and great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy and great sound. I like the color and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user472175!
      We appreciate you taking the time to share your review of the WH-CH520 headphones.

      We are really happy to hear that you find the headphones comfy and that you like both the color and the excellent battery life! It's fantastic to know that they are delivering a great experience for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! The charge can last up to 2 weeks. Microphone works great too. Light weight and easy to adjust. I have a smaller head and they fit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound is good Soft on ears Good battery Like color So adorable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SummerS,

      That is wonderful feedback! We are delighted to hear you are enjoying the sound quality, comfort, and the great battery life of your WH-CH520 headphones. We think the Cappuccino color is pretty adorable, too!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, long battery life. My son uses these when we take him to tournaments. Uses the same charger that his phone uses. Great find, easy to use and great quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SethP,

      We are glad to hear that the WH-CH520 headphones are working out perfectly for your son’s tournaments and that you're enjoying the convenient USB-C charging and long battery life. It is great to know that our focus on quality and ease of use is making a positive impact on your family's experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Endless battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I ever head, battery lasts forever. Sound quality also great for price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the awesome review, sjmoreno!

      We’re so glad to hear the WH-CH520 is the best headphone you’ve heard! With up to 50 hours of power, we definitely designed them so the battery feels like it "lasts forever." It’s great to know you’re enjoying that premium sound quality at such a solid value.

      Thanks for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones is ok quality, no connectivity issues.Battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, AnnB!

      We’re glad to hear that your WH-CH520 headphones are providing a solid experience with a reliable connection. It’s also great to know that the battery life is standing out for you—we designed these to keep the music going for a long time between charges!

      Thanks for choosing Sony and for being part of the community!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 4 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price, battery lasts long between charging. Stays connected far from your phone. Bass and overall sound quality is good for a budget headphone, but don’t expect to be wowed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter to use for school. Very good quality. They look expensive but actually they were very affordable. My daughter is able to connect and use with no problems. The battery life is great. I feel like we are not constantly charging.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed! They are comfortable and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bartistic,

      It is fantastic to know that the WH-CH520 headphones are exactly what you were looking for and that you are enjoying their comfortable, sturdy design! We engineered this model to be lightweight and durable for all-day wear, so we are glad they are delivering the reliable, comfortable listening experience you deserve.

      Thank you for choosing Sony to power your everyday audio!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and ANC. Light to wear for long periods with long battery life. Terrific buy for the $.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set for low cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my tween son as his first "real" headphones for an upcoming trip. He connected quickly and loves the quality of sound. I know they are good because he doesn't hear a thing I say when he is wearing them. We are avid Sony fans and these live up to the other "upgraded" versions. We are happy with the quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaH,

      We are truly heartened to learn that your son's first pair of "real" headphones has been such a massive success for your upcoming trip!

      It is wonderful to hear that he was able to connect quickly and is loving the sound quality, even if that immersive audio means he is completely tuning out everything else! Knowing that your family are avid Sony fans and that this model successfully lives up to the standard of our more advanced versions means the world to us.

      We really appreciate you being a loyal part of the Sony family, and we wish your son a fantastic, music-filled trip!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have let me, a person who is hard of hearing, hear music very clearly. I love it! The battery life is very long and it charges quickly. Not to mention, the different colors are cute. I don’t regret buying it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, user555149!

      We are so happy to hear that the WH-CH520 is providing you with such clear sound and that you're enjoying the battery life and colors. Knowing they've made a difference in your listening experience means the world to us!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony North America Customer Support sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wife loves them, her favorite headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves these headphones. Comfortable, good audio quality, good value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GageB!
      Thanks so much for the feedback! It is truly wonderful to know that your wife is having such a great experience with her WH-CH520 headphones.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sometimes I like to pretend I'm in a music video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the sound! Feels good to wear and lasts a good long time for the battery. Highly recommend for music lovers, neurodivergent people like me and anyone who wants to invest in a solid pair of comfortable headphones! With these headphones the inner teen girl of a 2000's MV thrives. Get yourself a pair fr

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product — it sounds great, the battery lasts many hours, and I can listen to the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MariaR!

      We are thrilled to hear that you are loving your WH-CH520 headphones! It’s wonderful to know that you're enjoying the sound quality and that the long battery life is keeping up with your listening habits. We're also glad to hear they are working out great for watching your favorite TV shows!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Pastor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me without a high price tag. Clear quality sound with setup for Bluetooth easy and hassle free.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardQ,

      We’re thrilled the WH-CH520 is the perfect fit for you! It’s great to hear you’re enjoying the clear sound and seamless Bluetooth setup, especially with its impressive 50-hour battery life.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe its the brand of Sony or the care that Best Buy takes in their products but these headphones are top teir. Maybe pricey for some people that don't have 100$ to drop then possibly wait for a sale or even try to use ZIP. Either way good product, sound is clear and the bluetooth connectivity doesn't get lost, the feel is great of the device itself and can be adjusted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI FatherE,

      We're so happy to hear that you're enjoying the WH-CH520 headphones and that the sound and Bluetooth connectivity are living up to your expectations. We work hard to create quality products, and your comments are a great confirmation that we're on the right track.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global