Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Really good basic headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a great deal, a good price and great sound quality with amazing battery life. It’s a good buy if you don’t mind not having fancy features and just want headphones that work
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, TrickyEXE!
We’re glad to hear you’re enjoying the WH-CH520! It’s great to know that the sound quality and battery life are hitting the mark for you. We designed these to be a reliable, no-fuss option for everyday listening, so we're happy they're exactly what you were looking for.
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sonos
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love them. They are durable and the sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RenitaT,
We couldn't be happier to hear that you are loving the durability and excellent sound quality of your WH-CH520 headphones. Since you have such a great ear for audio, you might eventually want to experience our flagship noise-canceling technology found in the new WH-1000XM6, which takes that signature Sony sound to an even more immersive level.
Thank you for trusting Sony for your listening journey.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound quality and are very durable. They have her up well with my very rough teenager.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bread,
We are elated to hear that your WH-CH520 headphones are delivering both great sound quality and the impressive durability needed to keep up with a busy teenager! We designed these to be a reliable, everyday companion, and knowing they are standing up so well to rough daily use is a testament to the build quality we strive for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Pleasantly Surprised!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these phones because their look reminded me of the phones I used during my radio op training. They bring back fond memories. They are extremely comfortable and very well made. The USB port shouts out its location, no fumbling. Pairing is a no-brainer. Always a quick and steady connection across several devices. I listen to a lot of classical recording, studio quality sound! The fidelity of these phone is outstanding. The bass notes are accurately reproduced without the overly boomy resonance found in low end phones. The high end could be a bit stronger, though. The sound staging is “front and center.” Buy these phones, you will not be disappointed.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
first time buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so much. Sound quality is great though I wish it was louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, DazjanaeH!
We are so happy to hear that you’re loving your new headphones and that the sound quality is hitting the mark for you!
We really appreciate your feedback regarding the volume levels, too. While we aim for a balance of performance and safety, hearing from our users helps us keep improving. We hope you keep enjoying those tunes!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of wireless headphones! I loved my pair so much I purchased some for my mother and she loves them to! The battery life on these things is unbelievable, the material is comfortable on the ears and doesn't peel at all. Great to work out in if you like to be hands free with no cords when you exercise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miyah,
Thanks for the fantastic review! We're absolutely thrilled to hear that you not only love your WH-CH520 headphones but also that they've made such a great gift for your mother. We're proud of the battery life, and it's fantastic to know the comfortable, durable design is working so well for your workouts. Thanks for choosing Sony and for sharing this amazing feedback!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Happy purchaser
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones and they fit comfortably over my ears. The one thing i haven't been able to test is the battery life but i suspect it will be just fine. All this for pretty cheap compared to other brands.
I would recommend this to a friend - Pros mentioned:Comfort, Connectivity, Sound quality
Buy warranty with these!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and connect easily, have great sound and feel very comfortable. Purchased these November 2024 on black Friday and have been using them daily through February 2026 and they suddenly stopped working. It's a shame, because they still look brand new and were working like new, but I guess I cannot complain for what I paid for them. Just wish Sony brand lasted longer. FYI...2 or 3 year warranty is a great idea if buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rlj78259,
Thank you for considering Sony products.
We apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We’re glad to hear you enjoyed their sound quality and comfort, but we understand how frustrating it is for them to stop working unexpectedly.
To help resolve this, we encourage you to contact our support team. They can gather more details about your issue and guide you through troubleshooting steps to see if the problem can be fixed. Your feedback about warranty options is appreciated and will be passed along for consideration.
You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Headphone, LOVE IT!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sony Wireless Headphones So Much! They last a long time without having to charge right away. ( At least a week or more from my experience) The headphones are very comfortable not even a problem with the fitting on my head! Amazingly awesome sound quality!! Literally Noise Cancellation is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneD, lovely! We're glad you are enjoying your new headphones! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Not bad for the price!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent fit around my hearing aids. Cushion around ears have held up nice, that’s always a plus. Consider the price was very reasonable. Not a perfect five since the headband can be an issue. It’s slipping or pulling your hair out. Quick fix to leave it lose and use bobbin pins.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosieB,
Thank you for choosing Sony!
We're elated to hear that you appreciate the sound quality and fit of the WHCH520 headphones, especially around your hearing aids. Thank you for your valuable feedback and practical tip regarding the headband. We apologize for any inconvenience it may have caused and truly appreciate you sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quaily is good. They are comfortable to wear. The only complain is the microphone picks up quite a bit of background noise. But other than that definitely worth the price if you are look for a everyday functional headset for a good price.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing headphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my go-to choice for both everyday use and travel. They combine outstanding sound quality, advanced noise-canceling technology, and a comfortable design, making them well worth the investment. Thighly recommend these headphones to anyone in search of a premium audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SILENNYT!
We are immensely pleased to hear that the WH-CH520 headphones have become your go-to choice.
Their long-lasting battery, lightweight design and clear, powerful sound make them a great fit for both daily use and travel.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Connectivity, Sound quality
Also a birthday present.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again I am writing to you, reviewing some headphones i bought for my little brother. He has hit the age of blasting music, and watching tiktok at max volume on his tv or tablet. For the sanity of my family I got him these. With some light coaching I got him to connect to everything through Bluetooth (hes 8) on his own. He rarely takes them off so I assume he likes them. Solid headphones for any non audiophiles, and the price is hard to beat.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of these! It’s crisp and clear. I use them in the gym and have no issues with the sound quality. They fit nice and comfortably on my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, NikkiP!
We are thrilled to hear you love the "crisp and clear" sound of your new headphones. Knowing they stay comfortable while you’re on the move at the gym is exactly what we like to hear.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and wonderful sound- much better than the earbuds I was using!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loochay,
We’re thrilled the WH-CH520 is such a great upgrade! Its lightweight design and 50-hour battery life make it a perfect choice for comfortable, all-day listening.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great Sound and Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design is sleak and comfortable. The sound is great and aligns with the affordability of the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user837596!
We are absolutely thrilled to hear that the WH-CH520 is hitting that "sweet spot" of sleek design, comfort, and great sound quality. We designed these specifically to offer a premium Sony listening experience that remains accessible and affordable, so hearing that they align perfectly with your expectations is wonderful.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY headphones are always the best. These headphones deserve a full 5-star rating, delivering excellent sound, comfort, and features that go well beyond expectations for their price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Muchacha,
Thank you for choosing Sony!
We couldn't be happier to hear that the WHCH520 headphones have impressed you with their sound quality, comfort, and features. Your kind words truly motivate us to continue delivering products that bring great value and enjoyment. We're grateful for your support and delighted to know these headphones have enhanced your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Connectivity, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the most comfortable I have had - the sounds come through clearly and they connect with ease
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Probably the best headphones I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly really good headphones had from around a month to two great audio quality pretty comfortable the sound leak is kinda obvious when playing loud music while at max volume although the 50 hour battery feels more like 43 although honestly it's more then enough honestly 10/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azriiql, We are thrilled to hear that your new Sony headphones are the best headphones you have had. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for trusting Sony! Vincent
- Pros mentioned:Connectivity, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, good fit for a five year old. Sound quality and connectivity were good.
I would recommend this to a friend