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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2412 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,413 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sound is boominggg!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work so well! I don’t use them as much but I have had them since December and have yet to charge them! Great for working out, taking a walk, you name it! They’re so loud at the highest volume you can take them off and still hear the song clearly! They’re great & I’m happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color, and the sound is great. The headphones have lasted for more than a year now!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaR,

      We are thrilled to hear that your WH-CH520 headphones are still going strong after more than a year! We take pride in the durability of our products, and it’s wonderful that you’re still loving both the Cappuccino color and the sound quality.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Value Headphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Sony headphone. comfortable enough, good clear sound that wont break the bank.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FujiguyLAX,

      We are happy to hear you're enjoying the clear sound and comfort of your new WH-CH520 headphones! It’s great to know they are providing such good value for your daily listening.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Like it very much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones, I find the battery life amazing with the sound quality of Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Customer!

      We are so happy to hear that you are enjoying your WH-CH520 headphones! It’s wonderful to know that the sound quality is meeting your expectations and that the battery life is standing out to you. We designed these to keep the music going for as long as possible, and we’re thrilled they are fitting into your lifestyle so well.

      Thank you for choosing Sony and for taking the time to share your feedback!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Must buy headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones! The sound quality is awesome and the battery seems to last forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Chris!

      We are so pleased to hear that you are enjoying the awesome sound quality of your WH-CH520 headphones. It is great to know that the battery life is standing out for you—we designed them to keep the music going for up to 50 hours, so we're glad they are keeping up with your needs!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WH-CH520 does offer good quality and long battery life, especially when you just want a reliable, affordable pair for music, podcasts, calls, or everyday listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hello,

      We're thrilled you find the WH-CH520 to be a reliable and affordable choice for your everyday listening needs! We specifically designed them to offer good quality and long battery life.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, acoustics and quality. Solid and durable material. It's also comfortable to wear for long periods of time. Excellent connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. Lasts a long time. They dont cancel noise as much as you would like but they are pretty good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave,

      We are thrilled that you're enjoying the comfort and battery life of your new WH-CH520 headphones! We designed them to be lightweight with a 50-hour battery life to keep you listening for days. While this model relies on passive noise isolation rather than active cancellation, it's great to hear they're still performing well for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good quality when on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re comfy enough to wear all day or just perfect for a quick listen, good headphones really elevate the whole experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great basic Bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Bluetooth headphone set for my wife, who sometimes watches (and listens to) videos in bed as I'm asleep beside her. She'd been using wired headphones that did not have earcups covering her ears...so she couldn't turn up the volume too hihh for fear of disturbing me. When we upgraded her phone, she lost the audio plug. This Sony earphone was the perfect solution for her. Initial pairing was easy, and the headset goes for a number of nights before needing a charge. Since the full earcups cover her ears, she doesn’t have to worry about disturbing me if shr turns up the volume. She's not very tech savvy, but she's had no problems wuth using this product. It's a great entry level solution. I'd recommend this headset for any looking for a straightforward or entry-level sound solution!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones that work without issues. They connect to TV each time, as well as phone and Tablet (when needing to use them on those devices). No wear or tear as of yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveO,
      Thanks for the feedback! It is fantastic to know that you're loving your WH-CH520 headphones.

      We designed them to be as seamless as possible, so we're glad to hear that the Multipoint Connection is making it so easy for you to switch between your TV, phone and tablet.

      Thank you for choosing Sony!
      All the best,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it. Very light and comfortable. Great sound. Perfect for a gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deraced,

      We’re so happy to hear these were a hit! It’s great to know the lightweight design and sound quality made them the perfect gift choice. Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Indestructible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 16 year old loves these. She’s destroyed a few and these by far are the best ones - they’ve been put through the test and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tashina,

      We are very glad to hear that these headphones are standing up to the ultimate test of teenage life! Sixteen-year-olds can definitely put their gear through the ringer, so knowing the WH-CH520 is holding strong and delivering great performance is fantastic.

      Thank you for choosing Sony to keep her music going!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Versatile, economic, quality headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do the job I expected them to do. Ghey last almost a week of watching evening tv. If theyre almost dead i can get 3+ hours of charge in only 5 minutes. They connect effortlessly to anything I want and sound bettervthan expected. Theyre not noise canceling but do a good job of muffling unwanted outside noise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    GREAT HEADPHONES

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones- the noise cancellation is amazing and these are light on your head.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Weight

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is AMAZING !! I can literally go three days before charging it, they charge really quickly, they are super lightweight, comfortable, and just great for the price !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuadalupeM, Awesome! We're glad that you are enjoying the battery life. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, good sound and good quality. I like how they arent too bulky on my ears. Im also happy they were affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Best Battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very long battery life. Easy to use and does not hurt my head with prolonged use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI AnnaB,

      We’re thrilled to hear that you’re enjoying the comfort and the 50-hour battery life of your WH-CH520 headphones! It’s wonderful to know they’re providing a great, pain-free listening experience for your long sessions.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable, crisp and clear sound, no pressure on ears with extended use(I have had issues with that in the past). There is an app with full control over the headphones which makes use very easy, with full control to power, sound, and you can even play music straight through the app

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones budget price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are great bluetooth headphones at a budget price, I love the sound, easy to use control buttons , higly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarryllT,

      Thank you so much for the great recommendation! We are thrilled to hear that you love the sound quality, convenient control buttons, and budget-friendly value of your WH-CH520 headphones. Enjoy your listening!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global