Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound great, fit great, microphone works good and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Deadpool,
Thank you for choosing Sony!
We’re excited to hear that the WHCH520 headphones deliver great sound, a comfortable fit, and clear microphone performance. It’s rewarding to know they’re enhancing your audio experience in multiple ways. Thank you for sharing your positive feedback with us.
Best regards,
-Fred
- Pros mentioned:Battery life
LOVE LOVE LOVEEEE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these are such a good quality headphones on top of these being a good brand, they are affordable and do what’s needed, since being a sonographer student these has helped me focus on studying while I’m either at work, school or gym. The only thing that I could say that I don’t like is that they aren’t foldable but that’s just a preference thing but other than that they are AMAZING and once you charge it up one good time the battery last pretty long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla,
That's wonderful to hear! We're thrilled your WH-CH520 headphones are helping you stay focused while studying to become a sonographer. It’s fantastic that you find them to be such great quality and appreciate the long-lasting battery life—we designed them to be the perfect affordable, everyday companion. Thank you for sharing your positive experience!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts a good couple of days. Comfy and cute. Love that with the app you’re able to change the settings.
I would recommend this to a friend - Pros mentioned:Comfort, Weight
Sony wh-ch520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was looking for some wireless headphones, She liked these as their light and comfortable on her head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamN!
It brings us great satisfaction to hear that the WH-CH520 headphones are comfortable and light for your daughter.
We designed this model to be easy to wear for a long time. Plus, they boast an ultra-long 50-hour battery life, so she can listen all week without needing to plug them in constantly.
Thanks so much for choosing Sony!
All the best,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Value > price for these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fiancée’s favorite headphones, great comfort and sound quality, good battery life too
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and lightweight! I love using the app features to change the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebekahB,
We are delighted that you love the great sound, lightweight design, and the ability to customize the sound quality using the app features on your WH-CH520 Wireless Headphones. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Excellent Purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. Good tonaL qualities CEarn sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, Niclad!
We’re so glad to hear the tonal qualities and clear sound are exactly what you wanted. It’s awesome to know the WH-CH520 is hitting the mark for you.
Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Director
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality of sound and noise cancellation and over the ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbhishekS,
We are honored to hear that you are enjoying the good sound quality and noise cancellation of your Sony WH-CH520 headphones!
We really appreciate you choosing Sony to be part of your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.by default its nerfed but if u hop into spotify or apple music and set the equalizer to your liking its able to distinguish even the faintest of what the production or instrumentals have to offer
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Weight
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I remember them. I guess it has a nice amount of hours of wireless use, but you don’t know the percentage of the charge which is difficult when it only tells you 3 different things, fully charge, that mid charge and pretty low, which I’ve had the headset tell me shortly after it was at that mid range. Kind of annoying. Light. Comfortable enough. Decent for at home use for sure, or taking them on the go. They’re just nothing special. They’re good.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable then I expected to be. Very clear good battery life. There not beats but it’s still Sony so the product speaks for itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi averagetechguy,
Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for purchasing our WH-CH520 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Perfect for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and last forever on a single charge. I use them at the gym and they are exactly what I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TFox,
We are happy to hear that the WH-CH520 is exactly what you needed! It’s great to know you’re making the most of that long-lasting battery life at the gym.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last a long time before I have to re charge . Very sleek and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Janet,
Thank you for choosing Sony!
We're excited to hear that the WH-CH520 headphones offer you long-lasting battery life along with sleek design and comfort. Your feedback encourages us to keep delivering products that blend style and functionality seamlessly. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
head phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best head great sound quality Sony has built a strong reputation in the audio world, and for good reason: their headphones consistently deliver a rich listening experience, industry-leading noise cancellation, and feature-packed designs. Whether you're a commuter, a gamer, or a casual listener, Sony offers a model to match your needs — and many of them are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Suucertified!
We are absolutely thrilled to hear that you recognize the high value and performance of the WH-CH520 headphones and that you appreciate the broader reputation Sony has built in the audio world. It is incredibly rewarding to know that you find the sound quality great and feel that the WH-CH520 helps demonstrate why Sony headphones consistently deliver a rich listening experience designed to match the needs of any user.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, sound is good, and adjust well for a comfortable fit. Bought them to listen to e-books while mowing. Did not drowned out the loud sound well enough. Would purchase sound canceling in the future to use with loud machinery.
I would recommend this to a friend - Pros mentioned:Comfort
Get for kids
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sons love this product! Very durable and reliable!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life, Connectivity
Perfect headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Perfect for my 12 year old! Very easy to connect. The battery last forever. Second time buying these. Highly recommend!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friend