Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friendGreat sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friendSony - WH - CH520 SSG Bel (Ret.)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound system and easy to pair with any device via Bluetooth.
I would recommend this to a friend
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony is always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a Chrismas present for my older daughter (21) she loves them. Still going strong 6 months later... clear sound, good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArikaS,
Thanks for the 5-star rating! We're so happy to hear how much your daughter is loving the WHCH520 headphones! We hope they serve her well for years to come.
Thanks for choosing Sony.
-Eliab
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friendWorthfully
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price ,amazing sound and battery backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
Thanks so much for taking the time to share your review on the WH-CH520 headphones!
It brings us great joy to hear that you're satisfied with the amazing sound, battery backup, and overall value of the headphones.
Beyond the features you mentioned, remember the WH-CH520 also offers Multipoint Connection for switching between two devices easily and Hands-free calling with Voice-Assistant compatibility for ultimate convenience on the go.
We appreciate your decision to go with Sony!
Best regards,
Estefany
household
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.soft color, good sound, easy to use. batter can last long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WEIMEIBestBuy!
Thanks so much for sharing your positive feedback about the WH-CH520 headphones. We're truly grateful you took the time to tell us about your experience.
We're delighted to hear you find the color subtle, the sound quality great and the overall experience simple.
We appreciate you choosing Sony!
Best regards,
Estefany
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, easy to set up and connect to. The battery lasts a long time between charges too. Kind of hurts the ears, wish the ear cup was bigger.
I would recommend this to a friendThese headphones are a great buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome and the pri e was even better! I love that ine batter charging lasts for a looooong time as well. I recommend them.
I would recommend this to a friendBest Buy is my favorite store to go to.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is mines it clear and i enjoy it. Yes i have talk to friends ask were did i buy that from i said Best Buy. What you want its at best buy. The assistance is very friendly and polite.
I would recommend this to a friendGood product lightweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super lightweight I am able to wear this while working out. Looks and feels nice. Beats beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NotSoAverageJoey,
Thank you for choosing Sony!
It's rewarding to hear that you're enjoying the lightweight feel and design of your WH-CH520 headphones. We're happy to know they're a great fit for your workouts and that you find them both comfortable and stylish. Thank you for sharing your feedback!
Best regards,
-Fred
Great quality head set!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is absolutely incredible! Big shoutout to Best Buy for providing this awesome accessory. It takes my gaming experience to a whole new level. The design is sleek and stylish, and the fit is super comfortable. The sound quality is amazing, immersing me in the game like never before. Best Buy, you've really outdone yourselves with this Sony wireless headset. Thank you for enhancing my gaming experience!
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, very loud and good bass. Battery only needs charge every other day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WaylonL,
Thank you for the fantastic review! We're thrilled to hear that you're enjoying the sound quality and impressive battery life of your WH-CH520 headphones. Your feedback is greatly appreciated.
Thanks for choosing Sony.
Best regards,
Eliab
W Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low price. Great sound. Very comfortable to wear. Very long lasting battery. You can’t go wrong buying one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulM, we're glad you like the sound quality, comfort and battery of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing SONY! ~Earl
Long battery life and very comfortable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work a four-day work schedule, and these headphones are remarkably comfortable for long periods of time. The long battery life means I can work a full 12 hour shift and only need to charge them every other night. I really expected them to wear out quickly, as I listen to a lot of music, audiobooks, and podcasts throughout my workdays. I’ve had them for almost a year now and I still only need to charge them every other night, I love these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalH,
Great! We're truly happy that you are very much pleased with your Sony WHCH520 especially the battery life of the headphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you so much for your purchase and for choosing Sony! - Marco
Great balanced sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crystal clear, and well balanced. Not to much bass where it sounds muddy. Comfortable ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGarcia,
Awesome! It is really lovely to know your satisfaction with the amazing sound quality and very comfortable fit design of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great prosuct!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life and always connects easily to Bluetooth. Also, great sound! Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFH1979,
Thanks for this fantastic five-stars review!
We're thrilled to hear you're enjoying the long battery life and easy Bluetooth connectivity of your WH-CH520 headphones. It's also great to know the sound quality is so great that you recommend these headphones!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.