Customer Ratings & Reviews

Thank you for the fantastic review, Isaac!

We are thrilled to hear that you are enjoying your WH-CH520! It is great to know that the sound quality is standing out for you, especially when compared to other premium brands. We take a lot of pride in delivering that unmatched Sony quality and performance at every price point.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi there, it's a pleasure to hear your feedback on the WH-CH520 headphones! We're genuinely grateful for your honest review and appreciate you taking the time to share your thoughts on the materials.

It's wonderful that you're enjoying the clear sound quality with the right amount of bass to feel the beat, and that you're getting a good wireless range with your TV.

Regarding the feel of the material, we understand your concern. We continually review customer feedback, including comments about the build, to ensure we are balancing durability and affordability across our product lines.

Thanks for choosing Sony and for your feedback!
Best regards,
Estefany

Hi Clausphone,

We’re sorry to hear about the issue with your headphones. We recommend trying a reset and initialization to resolve the audio on one side. You can find the steps here:

Resetting: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Initializing: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html

If the issue persists, please visit our support site: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony.

Best regards,
Eliab

Hi RebekahH,

We are glad to hear the WH-CH520 is working well for your TV setup and phone calls. It is great to know that the wireless range and versatility are providing the convenience you need for your daily activities.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for your review, Tmor!

We are delighted to hear that you find the WH-CH520 headphones to have great sound and a long-lasting charge. It's truly rewarding to know they are a reliable companion for your airplane rides. We designed this model to be a convenient and high-quality option for everyday listening and travel, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Christina,

We are pleased to learn that you are enjoying the high-quality sound of your WH-CH520 headphones during your school day and daily life. While we designed these to be a lightweight on-ear option for everyday listening, we appreciate your honest feedback regarding the fit during longer sessions and more active use like working out. Your insights help us as we continue to refine the comfort of our designs for all types of listeners.

Thank you for choosing Sony!

Regards,
Dominick

Hi ThomasMcvicker,

We are really happy to hear that the WH-CH520 is the perfect companion for your daughter’s e-books and music as she moves around the house. We designed these headphones to be ultra-lightweight and comfortable for long sessions, with a battery life of up to 50 hours so she can keep listening without frequent charging. While this model focuses on high-quality audio through our DSEE™ technology rather than active noise cancellation, we are thrilled it provides the clarity and reliability needed for her favorite stories.

Thank you for making Sony part of your family’s daily listening.

Best regards,
Dominick

We are delighted to hear your positive feedback on the WH-CH520, PCbuy! It's fantastic to know that you're enjoying the great sound quality and finding them to be a good value.

We designed the WH-CH520 to provide a high-quality audio experience at an accessible price point, and it’s truly rewarding to learn that this is resonating with our customers. The comfort and lightweight design were also key considerations, as we wanted to create a headphone that could be worn for extended periods, even during activities like workouts.

Thank you for being a Sony customer and for sharing your experience. We are pleased that the WH-CH520 are a great fit for your active lifestyle!

Best regards,

Gus
Sony Social Media Team

Hi BrendaS,

Thanks for the wonderful review! We're delighted to hear you find the WH-CH520 headphones easy to use, durable, and comfortable. We take pride in the quality of our products, and your feedback means a lot to us.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Apostolos!
Thank you for sharing your experience with the WH-CH520 headphones. We are thrilled to hear that their comfort and noise isolation have enhanced your travel and daily activities!

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi Jones, we're glad you like the sound quality and battery of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing SONY! ~Earl

Hi ShannonC,

We are happy to hear that you are enjoying the sound quality of your new wireless headphones!

Thanks for choosing Sony.

Best regards,
Eliab

Hi MDMiller,

That's fantastic! You've made a great choice! We are extremely pleased to know that it suits your needs. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo