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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2409 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,407 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable to use during workouts or while cooking. Sound is great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good sound and comfy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use these to watch shows on my tablet at night in bed while not distrubing the wife. So far the sound is more than good enough for my use. Normally I prefer over ear style headphones, but these are comfortable and lightweight, they dont hurt my ears at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dukey,

      Amazing! We are so happy to know your satisfaction with the incredible sound quality and very comfortable fit design of the WHCH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones! Charge fast very loud speakers but doesn’t hurt your ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollinD,

      We are thrilled to hear that you are enjoying your new WH-CH520 headphones! We appreciate your feedback regarding the fast charging and the comfortable fit of the speakers.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Quality sound for the price. Great Bluetooth function used for multiple devices. Charge lasts for days! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony WH-CH520 headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sonys headphones months ago and they’re still going strong for me. I love them. Way cheaper at Best Buy than at Target! They’re in great condition when I purchased them and still are. I take them everywhere with me and great for the gym. The battery life is amazing, I can go daysss without charging it and it’ll be a great battery percentage. Highly recommend to any Sony lovers or first timers! Btw this is my first pair of Sony headphones and I never looked back

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Beth!

      We are so excited to hear that your first pair of Sony headphones has been such a success! It’s awesome to know that your WH-CH520s are keeping up with your gym sessions and that the daysss of battery life are making your life easier. We’re glad you found a great deal at Best Buy and that they’re still going strong for you.

      Welcome to the Sony family, and thank you for the high recommendation!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear sound. Would recommend. Would purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErnieO,

      It is fantastic to know that the Sony WH-CH520 is delivering the clear sound quality you enjoy and that you would recommend them to others.

      We take great pride in creating reliable audio that stands the test of time, so knowing you would choose them again is the highest compliment we can receive. If you ever find yourself looking for an even more immersive listening experience, you might be interested in our flagship WH-1000XM6. This model features our most advanced industry-leading noise cancellation and high-resolution audio to take that clarity to an entirely new level.

      Thank you for making Sony part of your daily rhythm.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect and cost effective gift for teens

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I had Beats headphone and it started leaking sound , wanted something cheap and durable. This is a good buy for the price and features this model has I offer. Got a couple more as gifts for my nephew and niece as well. They love it . Great gift for Teens

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bbybuyer,
      Thank you so much for your purchase! We're really glad we were able to give you a great deal. This is definitely a great gift for your niece and nephew. Nice to know they love their new WHCH520 headphones. Your satisfaction with our product is greatly appreciated. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality stylish and comfortable. Be advised you can only connect to two devices at a time. You can always erase an device to add another but who wants to do that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, 504jillie!

      We are pleased to hear that you enjoy the good sound quality, stylish look, and comfortable design of your WH-CH520 headphones.

      We also appreciate you advising other customers about the limitation of connecting to only two devices at a time. We understand that needing to manually erase a device to add a third is not ideal for seamless switching between many sources, and we value this input for future product development.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Heck of a deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase. My daughter was so excited. The sound quality is great, and the price was definitely within my budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JamesS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your daughter was so excited about the WH-CH520 headphones. It’s wonderful to know the sound quality lived up to your expectations and that the price fit well within your budget. Your positive feedback inspires us to keep providing great products that bring joy to families.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Wrought the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming. Is to connect to Bluetooth. Well made.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is crystal clear and I love them. I've always been a fan of Samsung products and this one does not disappoint

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 4 out of 5 stars

    Son headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good ..not problem on conecct to my divice

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    excellent headphones with bargain price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one. Bought two more. Best battery life and clear sound and bass when you watch movies. I definitely recommend it. Great price.....

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Cap Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clean look, can never go wrong with a neutral color. Packaging was simple and not hard to open, and they were wrapped in a cloth like bag that I kept to hold them when not in use. Sound is great, the battery life is pretty awesome. I don't have to charge them all the time. I can go for a run and the battery life is still good. They were easy to connect with my phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your thoughtful feedback on the WH-CH520 headphones.

      We truly appreciate your insights, which showcase the strengths of the WH-CH520. If you have any questions or run into any issues, please don't hesitate to reach out to us. We’re more than happy to assist you!

      Thank you for choosing Sony!

      Best regards,
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GOOD QUALITY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, very good quality so far, good sound and fast connection. Recommended for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MildreyE,

      It is most rewarding to hear that your new WH-CH520 headphones are delivering such high quality and a fast, reliable connection for your gym sessions. We designed these to be lightweight and long-lasting, and we are glad to know the sound performance is hitting the mark during your workouts.

      Thank you for choosing Sony to power your fitness journey and your daily soundtrack.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality fix nice on the head good sound and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TEXASBOY,

      We are really happy to hear that your WH-CH520 headphones are providing such a comfortable fit and high-quality sound. It is fantastic to know that you are finding so much value in their performance and design! We hope they continue to bring you many hours of great listening.

      Thank you for choosing Sony for your audio needs.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Sony wireless headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the price. Comfortable to use. Good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarthikG,

      Fantastic! You've made a great choice! We are so grateful to know your satisfaction with the long-lasting battery life, reasonable price, very comfortable fit design, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    BOOMIN!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound at an exceptional price! Clear, crisp and long battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sony has done it again !

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I purchased these headphones betore i traceled Europe for a month. The sound quality is AMAZING and the battery life is awesome. For reference , i bought them a week before my trip and I didnt have to charge them until the end of my trip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus,

      Fantastic! We are extremely pleased to know your satisfaction with the incredible sound quality, long-lasting battery life, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery life and good quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this pair of headsets for my 13 year-old son after having issues with a prior purchase of similarly designed headphones that were made by a different company and were poorly made. My son has reported no issues with the headphones and has actually commented that the battery-life has been surprisingly very good. My son uses the headphones for console gaming, talking to friends on his phone, gaming on his phone, and watching other forms of media. He really likes the headphones.

    I would recommend this to a friend