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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2408 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,407 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, nice quality material and sound quality, excellent noise control

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Avon,

      Thank you for choosing Sony!

      We're excited to hear that you appreciate the quality and sound of the WHCH520 headphones, along with the excellent noise control. Your recognition of these features encourages us to continue delivering products that enhance your listening experience. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and long lasting. Purchased multiple times no complain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Demmy,

      We could not be more pleased to hear that the WH-CH520 has proven to be so durable and long-lasting for you. It is a wonderful compliment to have you purchase them multiple times, and we are glad they have consistently performed so well.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound l. They were exactly what i was looking for. Very easy to get connected to my device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cute and sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves them. Great sound and goes perfect with her laptop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyT,

      We are pleased to hear that your daughter is loving her new headphones! It is wonderful to know that they are providing great sound and pairing perfectly with her laptop. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Bluetooth on ear headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, if you looking for some Bluetooth headphones on the ear, these are great. Sound good, adjustable EQ, perfect price. They charge fast and last all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soundman, We're glad that you are enjoying your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great! It has good quality and you can also use it to talk on the phone. It feels good and works great. You won’t be disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KAYTEX, we are really happy to hear that you're so pleased with your WH-CH520 headphones! It's fantastic to know that you're getting great sound quality and that they work so well for calls.

      We designed them to be comfortable for long listening sessions and to have a fantastic long battery life, so it's great to hear that they're a good fit for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, use these on flights/in the airport. Great, comfortable. Lasts a really long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up n good on volume nice easy fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CelinaM!
      It is fantastic to know that you found your new headphones so easy to get ready and that the sound level is working well for you.

      The WH-CH520 is built for daily life with a massive 50-hour battery life and a quick charge feature that gives you 1.5 hours of play from just 3 minutes of plugging them in. They also feature Multipoint Connection, which lets you switch between two Bluetooth devices seamlessly.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it a five star . It a amazing ear phone Bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RathyNann,

      It is great to hear that you are finding your new headphones to be an amazing addition to your daily routine! We are so glad that the Bluetooth connectivity is providing you with a seamless wireless experience, allowing you to enjoy your favorite content with total freedom of movement. Beyond the easy connection, these headphones are designed for long-term comfort with a lightweight build and soft earpads, making them perfect for those long listening sessions or back-to-back calls.

      Thank you for choosing Sony.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Dang good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable, sound great, and never seem to run out of battery with minimal charging . Crazy good headphones recommended by reddit and many journalists

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Supernyamo,

      Amazing! We are truly delighted to know your satisfaction with the very comfortable fit design, exceptional sound quality, long-lasting battery life, and super performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long charge, good sound after tuning with EQ. I use it on my PC, tablet, an sometimes phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound. Great for Students

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to headphones. Great for the price and sound. Use them during commutes and most affordable option for students.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for a good price. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GTHM!
      Thanks for sharing your review with us.
      It is most rewarding to hear that you are finding the sound quality so impressive and that you’re happy with the value of your WH-CH520.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great for online meetings!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were exactly what I was looking for to use with MS Teams meetings for work. Great sound, mic, and connectivity. Very easy to use and a great value!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FredB,

      That's fantastic! You've made a great choice! We are so happy to know your satisfaction with the incredible sound quality, crystal-clear microphone quality, stable & reliable Bluetooth connectivity, ease of use, and exceptional performance of the WH-CH520, especially when using it for online meetings. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best headphones I ever bought.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones would dearly recommend, very good sound quality, noise cancellation, battery life, comfort very comfortable, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ETHAN!
      Thanks so much for the recommendation and for sharing your thoughts!
      It is fantastic to know that you’re finding them so comfortable and that the sound quality and battery life are working out so well for you.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, just wish they weren’t as flimsy but the audio is good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarthaG,

      We are immensely pleased to hear that you are enjoying the audio quality of your new WH-CH520 headphones! While these are designed with a lightweight profile for long-listening comfort, we truly appreciate your feedback regarding the build. Your input helps us as we continue to refine the perfect balance of portability and durability.

      Thank you for making Sony part of your daily soundtrack.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is easy to pair and works great. Like the sound it produces and the quality of Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryW,

      We are so glad to hear that you are enjoying the easy pairing and great sound quality of your WH-CH520 headphones! It’s wonderful to know that the "Cappuccino" finish and our signature Sony audio quality are meeting your expectations.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great gift.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Comfortable. Great for a gift. Love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Deraced,

      Thank you for choosing Sony!

      It brings us great joy to hear that you find the WHCH520 headphones comfortable and a wonderful gift choice. Your love for them means a lot to us, and we’re glad they’ve made a positive impression.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Thanks Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good for the price. I love using them at the gym! Me and my girlfriend both got a pair and love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RialeyT!

      We are absolutely thrilled to hear that you and your girlfriend are both loving your WH-CH520. It is wonderful to know they are keeping you motivated at the gym and delivering great value for the price.

      Thank you both for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Greatness

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality very good sound very comfortable

    I would recommend this to a friend