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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2407 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,407 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves these. The sound is very clear. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tarra!
      Thank you so much for taking the time to share your review of the WH-CH520 headphones! It brings us great joy to hear that your husband absolutely loves them and finds the sound quality to be very clear.
      We're thrilled that the WH-CH520 has been a fantastic fit for him!

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    WCH250

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and very good quality. The battery life is exceptional. Would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesbZ!
      Thanks for reaching out and sharing your feedback about the WH-CH520 headphones.

      It is fantastic to know that you find the headphones affordable and of very good quality, and that you consider the battery life exceptional! We truly appreciate you recommending them to others.

      Thanks for selecting Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Great Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear. Sound quality is very good. Does the job cancelling noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LadyA, thank you so much for taking the time to leave us a review!
      It brings us great satisfaction to hear that you find your WH-CH520 very comfortable and that the sound quality is doing a great job for you.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I recommend!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my headphones with my iPhone, I also use them at night to watch TV when my toddler is sleeping, which is amazing. They are super easy to connect. They are super easy to work with the quality of the sound is amazing. They do not drop a call I was surprised to see that when I receive a call I can actually click at side buttons and I can answer the call even though it’s a Sony and it has nothing to do with iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony On-ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best for college. I use them on campus so I can hear my music as well as other people around me. really confy on-ears

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Clutch value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good last minute buy before a trip. Could be a little louder but the price isn’t bad and I’ve had them over a year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Drone!

      We are pleased to hear that your WH-CH520 headphones have been a reliable companion for your travels and have served you well for over a year! We're glad they made a great last-minute purchase.

      We also appreciate your constructive comment regarding the volume level. We are constantly reviewing user feedback for potential product improvements and understand that personal listening preferences vary.

      Thank you again for choosing Sony, and safe travels! Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headset for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my kid and ended up buying for me as well.. long battery time with great sound quality.. will recommend for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamK,

      That's awesome! You've made a great decision! We are thrilled to know your satisfaction with the amazing sound quality, affordable price, and long-lasting battery life of your WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic budget BT headset.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are an excellent update to the CH-510. Improved build and comfort, better battery and sound great for general use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OneBuckFilms, Amazing! We're very happy to hear you like the improved built quality, comfortable fit, excellent battery life, and great sound quality of your Sony WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Headphones for a nice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, audio quality is nice, light weight and easy to carry around, also its a good price overall a very good product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Recenr Purchase of Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent purchase is of great quality & sound. Wireless connectivity and battery life is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great product is comfortable and has been completely effective since purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ColbyF!
      Thank you so much for your feedback! We are really happy to hear that the WH-CH520 is working great for you and that you find it comfortable and effective.

      This model is designed with lightweight materials and offers up to 35 hours of battery life, so you can enjoy your music, calls or podcasts for longer without discomfort or interruption.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Connection sometimes faulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's difficult to pair with a second device, but after a little work you can do it. Great sound, works for basic tasks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SARAI!
      We are really happy to hear that you’re enjoying the WH-CH520’s sound and everyday performance.

      For connecting to a second device, we recommend first clearing the Bluetooth pairing list on your headphones and then placing them back into pairing mode by holding the power button until the indicator starts flashing.
      From there, connect to the new device through its Bluetooth settings. This usually makes switching smoother and once paired, the headphones should reconnect more easily.

      For more details, please see this link. We've included extra information there that you might find useful. https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776851.html

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best budget headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones for the money. The battery life lasts an amazingly long time which for me is roughly about a week or so (I use my headphones for 8+ hours a day) Charge time for me from empty is roughly 1.5 hours fyi, but I am using my pc to charge it and a different cable than what is provided. Not sure if that affects anythiing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Goodie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, the base and sound quality are great. Also the battery life be lasting me dayss

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, solid sound quality and good volume control.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avon,

      Thank you for your 5-star review! We are thrilled to hear that you are enjoying the solid sound quality and the volume control features of your Sony WHCH520 headphones. We strive to offer a great listening experience, and your feedback confirms we are succeeding!

      Thank you for choosing Sony.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work amazingly and the battery life is very long. I love the in-app features that let you customize the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Best purchase ever! I am so glad I got them and I love the easy connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LissetteA!
      Thanks so much for taking the time to share your feedback about your WH-CH520 headphones.
      We are really happy to hear that they were such a fantastic purchase for you and that you appreciate the easy connection.

      It's great that you've noticed the easy connection, which is thanks to our Fast Pair and Multi-point Connection features, letting you pair with your Android device instantly and connect to two devices at once.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound. Very good product for the price. I would definitely recommend these. I use them at work and they are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, JohnH! We're glad that you are happy with your headphones and we appreciate that you'd recommend this product to others. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been a fantastic addition to our family. The design is adorable, and the cushioned ear pads provide a comfortable fit for my little one. I love the volume-limiting feature, ensuring my child's hearing is protected while enjoying their favorite tunes or educational content. The durability is impressive, handling the rough handling of a toddler with ease. I couldn't be happier with this purchase! Thank you for providing my toddler with a safe and enjoyable audio experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi worthtobuy, we're glad you are enjoying our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones with great sound and can’t beat the price either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RossR,

      We're delighted you're enjoying the great sound and feel the WH-CH520 headphones offer excellent value!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global