Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 6533161
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great for any occasion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones since I bought. They are a great replacement for the prior ones that I wore out. I made a great choice with this purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my daughter and she loves them, clear sound. A great value
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielC,
Thank you for choosing Sony!
We're thrilled to hear that your daughter loves her WH-CH520 headphones. Providing clear sound and great value is what we strive for, and it’s encouraging to learn that the product performed to your satisfaction. Enjoy the music!
Best regards,
Fred
- Pros mentioned:Sound quality
Great Sony Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones. Sony always makes amazing sound products.
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Sound is excellent! Would purchase again for gifts!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of setup and good sound quality.Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManiS,
Thanks for commenting! We are so happy to know your satisfaction with the incredible sound quality, ease of setup, and very comfortable fit design of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Sony wireless headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for headphones to use at the gym. Most of the options I looked at were over $200 and then best buy had Sony wireless headphones for $60 I read the great reviews and was able to use rewards to purchase the item. Thanks Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMF3,
That's amazing! You've made a great choice! We are extremely pleased to know that it perfectly suits your needs and expectations. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Good quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The battery lasts a good amount of time too.
I would recommend this to a friend Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my wife as a gift. She uses them at home and the gym. Great product
I would recommend this to a friend- Pros mentioned:Sound quality
Love Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality and good prices ever!! The costumer service wonderful…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KikeDonado. We're thrilled to hear that you are pleased with the quality, pricing, and customer service of Sony Electronics!. It's always wonderful to receive positive feedback from our customers. If you have any specific items you found particularly impressive or any experiences with our customer service team that stood out, feel free to share them!. Thanks for choosing Sony. -Milton
- Pros mentioned:Sound quality
Uncomfortable and fits weird
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know everyone's ears and heads are different, but these are really uncomfortable for me. I don't consider them on-ear headphones. They're kind of a mix of on and over. They just don't fit right on my ears. I mainly use it in bed while I watch videos on my tablet. I have to wear glasses in order to see and these press tightly against my ears and the arms of my glasses, to the point where it actually hurts after several minutes. As for the sound. They are really good at the price point. Pairing my phone and tablet was also a breeze. They are just too uncomfortable, so I will be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter,
We are sorry to hear about your experience. This is definitely not the customer experience we want you to have. If the headphones are still with you, we highly recommend wearing the headphones correctly and adjusting the length of the slider according to the size of your head: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still uncomfortable, you may want to consider checking out our over-ear headphones such as the WH1000XM5 or WH1000XM4. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and quality. The headphones are working very well.
I would recommend this to a friend - Pros mentioned:Sound quality
THIS IS THE BEST HEADPHONES
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphone I ever had. Sadly I has to return it because someone broke it by accident. Being someone who plays basketball daily, this is the best option you could pick
I would recommend this to a friend Great headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son for his birthday and he uses it all day every day. He has it connected to his iPhone and it works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, KarleyS!
Happy birthday to your son! We are so glad to hear he's loving his new WH-CH520 and that they’re working perfectly with his iPhone. It's great to know they’ve become such a big part of his daily routine.
Thanks for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
Great headphones for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son on sale. He loves them. They sound great and fold up and fit right into his laptop bag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TandB,
Thanks for sharing your review! It's a truly pleasure to hear that your son is so happy with his new WH-CH520 headphones. We are glad they are working out perfectly for his daily use and that the sound quality is making a great impression.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Get yours!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. I got one for my kids as well. The sound is amazing!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality at an awesome price!! Caught these on sale…I’ve always been a fan of Sony products.
I would recommend this to a friend - Pros mentioned:Sound quality
Good product
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The product has clear audio and good for the gym to work out.
I would recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t have gotten the kids a better gift. I don’t hear their games and they aren’t telling me I’m to loud. They love the headphone
I would recommend this to a friend- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning these not because of the quality but because the headphone wasn't as appealing to me as the earbuds. Sound was clear and microphone was heard by the person on the end. If you are a headphone person, I would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriK,
We are glad to know your satisfaction with the superb performance of the WH-CH520. It is unfortunate to hear that you had to return them due to your personal preference. We greatly appreciate your input and recommendation. We hope to have the opportunity to serve you again in the future.
Best regards,
Romeo
Does just what I need it to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones to have as a back and unexpectedly these are the ones I use the most. I like how you can control and personalize with the app. A great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiaG,
Thank you for choosing Sony!
We couldn't be happier to hear that you’ve made the WHCH520 headphones your go-to choice and enjoy the control and personalization options through the app. It’s wonderful to know they’re enhancing your listening experience in a way that feels just right. Thank you for sharing your positive experience—your support truly means a lot to us!
Best regards,
-Fred