Customer Ratings & Reviews
- Model:
- WHCH520/L
- SKU:
- 6594427
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Nice product with low budget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound qualityis good and headset was comfortable with low budget
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your thoughtful review, RajeshAllam! We're thrilled to hear that you find the sound quality and comfort of the WH-CH520 headset impressive, especially considering the value it offers at a budget-friendly price.
The WH-CH520 is designed to provide clear sound and a comfortable fit, making it ideal for extended listening sessions, whether you’re working or enjoying music on the go. If you have any further feedback or questions, please feel free to share.
Thank you once again for your support and choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Love Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last long without charging about 3 days and sound quality is great
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. And noise reduction is great and great battery life
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, great Quality battery life last a long highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MelissaW,
Thank you for choosing Sony!
It's a truly pleasure to hear that you’re enjoying your WH-CH520 headphones and that the quality and long-lasting battery life have made a great impression. It means a lot to us that you highly recommend them. Enjoy your music!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, good sound quality. Would recommend for those who don’t like headphones that go in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aymud!
Thanks so much for taking the time to share your feedback on the WH-CH520 headphones.
We are delighted to hear that you are finding the sound quality great and that they are a good fit for you.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable then I expected to be. Very clear good battery life. There not beats but it’s still Sony so the product speaks for itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi averagetechguy,
Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for purchasing our WH-CH520 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like it would have worked well. Good quality. Unfortunately, I couldn't use it with my cell phone. Had to return it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DoraM,
Thank you for choosing Sony.
It brings us great joy to hear you appreciated the quality of the WHCH520 headphones. We apologize for the inconvenience with compatibility—this is not up to the standards we strive for. Thank you for your feedback; we will share it with our Sony team as we work to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Must have headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones best quality great bass and immersive sound, don’t work with PlayStation portal, if Sony would implement a Bluetooth adaptation to the portal would be the goat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CLPar,
Thank you for choosing Sony!
We're elated to hear that you're enjoying the quality, bass, and immersive sound of your WH-CH520 headphones! We also appreciate you sharing your feedback about PlayStation Portal compatibility; we'll certainly pass that along to our team. Thank you!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound sturdy and quiet. Long battery life charge 1x every 2 weeks
I would recommend this to a friend 
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product the battery life is good to I use them everyday in the gym and when I go on long walks I would highly recommend these to anyone.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Good earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones for the price. The sound is good, they work well to take phone calls, & the battery life is fantastic. One thing to note, they fit “on ear” instead of over the ears so it’s uncomfortable when wearing stud earrings, but other than that I am happy with this purchase.
I would recommend this to a friend - Pros mentioned:Connectivity, Sound quality
Wrought the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming. Is to connect to Bluetooth. Well made.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
JBL Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Light and sleek, battery good..
I would recommend this to a friend - Pros mentioned:Comfort, Connectivity, Sound quality
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Headphone first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones- super comfortable and the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cath,
Thanks for the 5-star rating! We couldn't be happier to hear how much you're loving the WHCH520 headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Great quality head set!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is absolutely incredible! Big shoutout to Best Buy for providing this awesome accessory. It takes my gaming experience to a whole new level. The design is sleek and stylish, and the fit is super comfortable. The sound quality is amazing, immersing me in the game like never before. Best Buy, you've really outdone yourselves with this Sony wireless headset. Thank you for enhancing my gaming experience!
I would recommend this to a friend