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Customer Ratings & Reviews

$68.00

Customer reviews

Rating 4.6 out of 5 stars with 2369 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,369 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    head phones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best head great sound quality Sony has built a strong reputation in the audio world, and for good reason: their headphones consistently deliver a rich listening experience, industry-leading noise cancellation, and feature-packed designs. Whether you're a commuter, a gamer, or a casual listener, Sony offers a model to match your needs — and many of them are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Suucertified!

      We are absolutely thrilled to hear that you recognize the high value and performance of the WH-CH520 headphones and that you appreciate the broader reputation Sony has built in the audio world. It is incredibly rewarding to know that you find the sound quality great and feel that the WH-CH520 helps demonstrate why Sony headphones consistently deliver a rich listening experience designed to match the needs of any user.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered 2 of these headsets and have been using it since purchase. The longevity of the battery and the sound being decent, what more can you ask for?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, sonyfan407!

      We are pleased to learn that you are enjoying the battery longevity and decent sound of your WH-CH520 headsets. We designed this model to be a reliable and convenient option for everyday listening, and it's rewarding to know that they are meeting your needs.

      We appreciate you being a Sony customer and hope you continue to enjoy your new headsets!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony wh-ch520

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was looking for some wireless headphones, She liked these as their light and comfortable on her head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamN!
      It brings us great satisfaction to hear that the WH-CH520 headphones are comfortable and light for your daughter.

      We designed this model to be easy to wear for a long time. Plus, they boast an ultra-long 50-hour battery life, so she can listen all week without needing to plug them in constantly.

      Thanks so much for choosing Sony!
      All the best,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great, affordable option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter for her birthday, and she loves them. The quality for the cost is outstanding, and the battery life on them is insanely good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great intro set for low cost.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair I've gotten for my teenage son. They look good, they fit him well, and the battery life is great. They also charge really fast and he can use them for hours with just a few minutes of charging. Can't beat them for the price. Especially when on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice and compact headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like its compact design. It feels durable. One thing I noticed is that the Bluetooth connection sometimes feels a bit more cumbersome to connect than I have experienced with other devices. Connecting to my mobile phone is relatively smooth. Connecting to my laptop is a hit or miss. Not sure why.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelD!
      Thank you so much for sharing your feedback about the WH-CH520. We're really glad to hear you like its compact design and that it feels durable to you. At the same time, we’re sorry to hear you’ve had some trouble connecting to your laptop via Bluetooth.
      Sometimes, making sure your laptop’s Bluetooth drivers are up to date or removing and re-pairing the headphones can help improve the connection.

      If you continue to have any issues, please reach out to Sony Support using the contact information below.
      https://www.sony.net/support-contact

      Thanks for choosing Sony and sharing your feedback!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so good. They have a good bass when playing music. Great sound. The battery can last me a couple days which is really good. Overall I love this headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great set of headphones for watching tv!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for connecting to a firestick to watch tv and these are awesome!! You can feel everything from the treble to the midrange to the bass!! They are comfortable to wear, too!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones from Best Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I have these headphones on it’s like nothing matter, hearing the bass and the sound of the tune I can only imagine how other basses are badder, I can workout with my headphones jog with my headphones sleep with my headphones even if it means falling asleep reading a book until the next chapter…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MauriceL,

      Thank you for choosing Sony!

      We're elated to hear that your WHCH520 headphones create such an immersive experience for you, from enjoying deep bass to accompanying you through workouts and quiet moments alike. Knowing they are part of your daily routine and bring comfort in so many ways truly brightens our day. We appreciate your thoughtful sharing and look forward to supporting your audio journeys ahead.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life! Last over a month before even being 50%! Super comfortable as well, noise cancellation is excellent as well. 10/10 would buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisM, Wonderful! We're very happy to hear that you're enjoying your new Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great set for low cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my tween son as his first "real" headphones for an upcoming trip. He connected quickly and loves the quality of sound. I know they are good because he doesn't hear a thing I say when he is wearing them. We are avid Sony fans and these live up to the other "upgraded" versions. We are happy with the quality!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Nice headset for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. I use this for webex calls. The mic is clear and the folks on other side of webex can and comprehend what I say clearly. The headset is on the lighter side and has amazing bluetooth range and battery life. This headset is also compatible with the Sony app and one can use the app to change various presets. My only gripe is this being an over the ear set, there is a good deal of sound leakage and I can clearly hear my surroundings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi b1503, We appreciate your feedback. Our WH-CH520 headphones are on-ear headphones. If you are planning for an upgrade in the future, we awesome over-ear that you may want to check out, such as the WH-XB910N, WH1000XM5, and WH1000XM4. Despite your concern, it's good to know that you still like your CH520. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    loved these

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total bang for your buck. these were my first ever pair of over ear headphones and i absolute adored these. very good quality for the price and has an app to operate the equalizers and stuff so that’s cool. would recommend for your first pair or just a cool comfortable everyday wear

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The real deal. Perfect headset for cheap.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive read a lot of reviews for this and looked at the most expensive. These bad boys are the real deal. I purchase these a month ago and havent had any issues. I use them in the gym, grocery shopping, and walking my dog. The battery life is great as it keeps a charge for a long time. Ive went days without charging them and use them for hours, and hasn’t died. Compared to the other expensive headsets, the sound quality is exactly the same. Get them! You dont regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Good and affordable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using it both for inside and outside run. Connected to Apple Watch - working without issue. Lightweight, durable, long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Dmitry!

      We are thrilled to know that you are having an enjoyable listening experience with these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, lightweight & durable design, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. I use it continuously for 2-3 hours but do not feel any discomfort. The quality of sound is excellent and battery lasts more than expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rabin, Awesome! We're glad that you are enjoying the audio quality and battery life. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well, sound is good, and adjust well for a comfortable fit. Bought them to listen to e-books while mowing. Did not drowned out the loud sound well enough. Would purchase sound canceling in the future to use with loud machinery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are sleek, light, have great battery, ample sound, and are all around great for the price. Highly recommend buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ejay, we're glad you like the design, battery and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Perfect for my 12 year old! Very easy to connect. The battery last forever. Second time buying these. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    good average pair of headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] fine pair of headphones. do the trick and haven’t had any issues with audio since purchasing them a few months ago. though they’re really nothing special. i personally prefer studio headphones with larger muffs because i find these ones look a little awkward by comparison but they still get the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahM,


      We are happy to hear that your WH-CH520 headphones have been performing reliably for the past few months! We designed this model to be a compact, "on-ear" solution for everyday use, though we understand that if you are used to the larger "over-ear" style of studio headphones, the smaller footprint can take some getting used to. We're glad they are getting the job done for your daily listening! Thanks for choosing Sony.

      Best regards,

      Eliab sony-global