Customer Ratings & Reviews
- Model:
- WHCH520/L
- SKU:
- 6594427
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best headphones so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, charge holds for a while, great for airplane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Tmor!
We are delighted to hear that you find the WH-CH520 headphones to have great sound and a long-lasting charge. It's truly rewarding to know they are a reliable companion for your airplane rides. We designed this model to be a convenient and high-quality option for everyday listening and travel, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product works really good loud can’t hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchM!
Thanks for taking the time to leave us a review! We are thrilled to hear that your WH-CH520 is working so well for you and providing that loud, immersive sound you’re looking for. It’s awesome to know they are doing the job!
Thank you for selecting Sony headphones!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friend - Pros mentioned:Battery life
Got it for a birthday gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. Battery-life is amazing. She has it since October and has no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
It is truly wonderful to know that your daughter is having such a fantastic experience with her WH-CH520! We are thrilled to hear that the headphones have been a reliable companion for her since October, and it is especially great to highlight that industry-leading battery life that keeps the music going without constant interruptions. We design our products to offer long-term quality and ease of use, so knowing she has had no issues and continues to enjoy them is the best feedback we could receive.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre actually very comfortable and don’t leak any sound at all. I definitely recommend. The battery also lasts days !!
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friend - Pros mentioned:Connectivity, Sound quality
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Good sound, very light and easy connect. Perfect for my needs
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Excellent value, great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these in December as a gift for my child. They have been holding up great to pretty much being worn 24/7. The ear cups are still in perfect condition and the battery life has been great.
I would recommend this to a friend - Pros mentioned:Battery life
Just what I needed............
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to find a replace to my old AirPods. I wanted to try something over the ears. After researching the product specs, I decided to check out these headphones. Not only was it affordable but have a great battery life (50hrs!). It was easy to setup and use. I have not been disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMES!
It is truly wonderful to know that you're so happy with the WH-CH520 headphones. We really appreciate you giving our product a try, especially as a replacement for your previous earbuds.
We designed the WH-CH520 to be a great everyday headphone, so it's awesome that you find it easy to set up and use. The long-lasting battery is a favorite feature, and the headphones also have a built-in microphone for clear calls and a comfortable lightweight design, which makes them perfect for all-day listening.
Thank you for choosing Sony!
Best regards,
Estefany
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Comfort
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones work really well ,they're comfortable ,easy to set up and use, and they look good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaH!
Thank you for your review of the WH-CH520 headphones. We are delighted to hear that you find them comfortable, easy to set up and stylish.
These headphones offer clear, balanced sound with up to 30 hours of battery life for extended listening. Their lightweight design and intuitive controls make them perfect for everyday use, whether at home or on the go.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Connectivity, Sound quality
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
- Pros mentioned:Comfort
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, i like them a lot, they fit my small head. and delivery service through best buy was A+.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaireG!
We are really happy to hear that your WH-CH520 headphones are a great fit for you and that the buying experience was so smooth. It’s awesome to know they are comfortable and getting plenty of use!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort
Highly recommend these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get these for my new tablet along with them being easier for me to use when i work. Battery lasts super long and they're very comfortable
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best economical headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, no cracking sound when playing music, good battery life, good for the gym. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelP,
We are very glad to hear your positive feedback about the WH-CH520 headphones! Thank you for sharing your experience and for recommending them. We’re especially proud of their smooth, crackle-free sound and long battery life, perfect for gym sessions and all-day listening. Your support means a lot to us!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Music to keep us going
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony quality headphone great sound and value nice and comfy for workouts
I would recommend this to a friendBrand response from SonyListens
Posted .We are delighted to hear your positive feedback on the WH-CH520, PCbuy! It's fantastic to know that you're enjoying the great sound quality and finding them to be a good value.
We designed the WH-CH520 to provide a high-quality audio experience at an accessible price point, and it’s truly rewarding to learn that this is resonating with our customers. The comfort and lightweight design were also key considerations, as we wanted to create a headphone that could be worn for extended periods, even during activities like workouts.
Thank you for being a Sony customer and for sharing your experience. We are pleased that the WH-CH520 are a great fit for your active lifestyle!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and durable. Feels confortable and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaS,
Thanks for the wonderful review! We're delighted to hear you find the WH-CH520 headphones easy to use, durable, and comfortable. We take pride in the quality of our products, and your feedback means a lot to us.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Pleasantly surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I bought them for the gym but the phone quality is amazing as well. When my phone switched from my car's Bluetooth to the headphones, my husband said he couldn't even notice the difference! Glad I didn't buy expensive ones. The color (cappuccino/beige) is pretty cool too. Five Stars.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price! The sound quality and battery life are very good.
I would recommend this to a friend