Customer Ratings & Reviews
- Model:
- WHCH520/L
- SKU:
- 6594427
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Connectivity, Sound quality
Lots of bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the color is really cute, connection holds up just fine and there is an accompanying app for more functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SALI,
We're so happy you're enjoying your WH-CH520 headphones! It's great to hear that you love the sound quality and the color, and that you're finding the connection reliable. We're also glad you're exploring the extra functionality in the app. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones from Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I have these headphones on it’s like nothing matter, hearing the bass and the sound of the tune I can only imagine how other basses are badder, I can workout with my headphones jog with my headphones sleep with my headphones even if it means falling asleep reading a book until the next chapter…
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauriceL,
Thank you for choosing Sony!
We're elated to hear that your WHCH520 headphones create such an immersive experience for you, from enjoying deep bass to accompanying you through workouts and quiet moments alike. Knowing they are part of your daily routine and bring comfort in so many ways truly brightens our day. We appreciate your thoughtful sharing and look forward to supporting your audio journeys ahead.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
a great buy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound great fit. holds charge forva decent time.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sounds great. Good microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Over the ear instead of the earmuff is far less sweaty. Sound is great and the microphone sound pickup is good. The Sony brand seems to help too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rounder! Thank you so much for your thoughtful review! We are truly honored to hear that you’re enjoying your WH-CH520 headphones. It’s fantastic to know that the over-ear design keeps you comfortable and we’re glad you appreciate the great sound quality and microphone performance.
The WH-CH520 features long battery life and quick charging, making them perfect for your daily needs.
We appreciate your support of the Sony brand and look forward to serving you again in the future!
Best regards,
Estefany
Comfortable wireless headset.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a real gem! Easy to hook-up, very lightweight and comfortable. I enjoy using it first thing in the morning as I am watching the news and drinking coffee. A real lifesaver when hubby uses it, (he's hard of hearing), so the TV is not "blaring"!
I would recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
W Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low price. Great sound. Very comfortable to wear. Very long lasting battery. You can’t go wrong buying one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulM, we're glad you like the sound quality, comfort and battery of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Great quality head set!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is absolutely incredible! Big shoutout to Best Buy for providing this awesome accessory. It takes my gaming experience to a whole new level. The design is sleek and stylish, and the fit is super comfortable. The sound quality is amazing, immersing me in the game like never before. Best Buy, you've really outdone yourselves with this Sony wireless headset. Thank you for enhancing my gaming experience!
I would recommend this to a friend - Pros mentioned:Comfort, Sound qualityCons mentioned:Bass
Great balanced sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crystal clear, and well balanced. Not to much bass where it sounds muddy. Comfortable ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGarcia,
Awesome! It is really lovely to know your satisfaction with the amazing sound quality and very comfortable fit design of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Long battery life and very comfortable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work a four-day work schedule, and these headphones are remarkably comfortable for long periods of time. The long battery life means I can work a full 12 hour shift and only need to charge them every other night. I really expected them to wear out quickly, as I listen to a lot of music, audiobooks, and podcasts throughout my workdays. I’ve had them for almost a year now and I still only need to charge them every other night, I love these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalH,
Great! We're truly happy that you are very much pleased with your Sony WHCH520 especially the battery life of the headphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you so much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. Great sound and fit great. No pain the to head or ears.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Must Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my sister to use for school and the gym, she loves them says the sound quality and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuynh,
It is most rewarding to hear that your sister is loving our WH-CH520 headphones and that she's been using them for school and the gym! It's great to hear that she's enjoying the sound and battery life.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product the battery life is good to I use them everyday in the gym and when I go on long walks I would highly recommend these to anyone.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and battery life is great. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, Chevyz71!
We are delighted to hear how much you are enjoying the WH-CH520 wireless headphones! It is incredibly rewarding to know that you are pleased with the great sound quality and the reliable battery life. We appreciate your strong recommendation!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony headphones quality bass
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Sony makes good quality products and this one doesn’t disappoint. Good bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Golffan85,
We are delighted to hear that your new WH-CH520 headphones are delivering the high-quality sound and bass you've come to expect from us!
It’s great to know they are hitting the mark for you. We take a lot of pride in packing that punchy, high-quality audio into such a lightweight and comfortable design.
If you ever find yourself looking to take that experience even further, you might want to check out our latest flagship model, the WH-1000XM6. It features our most advanced noise-canceling technology yet and an even more refined soundstage, perfect for when you want to fully immerse yourself in that deep bass without any outside distractions.
Thank you for trusting Sony for your listening needs!
Regards,
Dominick
- Pros mentioned:Sound quality
Nice and compact headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like its compact design. It feels durable. One thing I noticed is that the Bluetooth connection sometimes feels a bit more cumbersome to connect than I have experienced with other devices. Connecting to my mobile phone is relatively smooth. Connecting to my laptop is a hit or miss. Not sure why.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD!
Thank you so much for sharing your feedback about the WH-CH520. We're really glad to hear you like its compact design and that it feels durable to you. At the same time, we’re sorry to hear you’ve had some trouble connecting to your laptop via Bluetooth.
Sometimes, making sure your laptop’s Bluetooth drivers are up to date or removing and re-pairing the headphones can help improve the connection.
If you continue to have any issues, please reach out to Sony Support using the contact information below.
https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Comfortable with good sound and battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great sound can hear every beat . Great sound too I brought a few for my family members . They also loved them and were very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MARTHAR!
We’re so happy to hear you’re enjoying that crisp sound and catching every beat! It’s the ultimate compliment that you chose to buy several more for your family—we love knowing that the WH-CH520 is a hit with the whole crew.
Thank you for being such a loyal Sony fan!
Best regards, Gus, Sony Social Media Team