Customer Ratings & Reviews
- Model:
- WHCH520/L
- SKU:
- 6594427
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. I use it to work out at the gym. The battery last a lot.
I would recommend this to a friend Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product for the price. Don’t overpay for all tjose fancy expensive headphones.
I would recommend this to a friendGreat gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received for Christmas, very happy. It's exactly what I wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisR,
We couldn't be happier to hear that your new headphones were exactly what you were wishing for this holiday season. You will certainly enjoy the incredible battery life of up to 50 hours for multi-day listening, as well as the high-quality sound restoration provided by our Digital Sound Enhancement Engine (DSEE).
Thank you for being part of the Sony family!
Regards,
Dominick
Sony WH-CH520 headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint volume and on/off buttons should be highlighted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyP,
Thanks so much for taking the time to share your feedback with us.
We really appreciate the suggestion about highlighting the volume and power buttons on the WH-CH520. Hearing directly from our listeners helps us understand how to make our headphones easier and more intuitive to use.
Thanks again for being part of the Sony family.
Best regards,
Estefany
Sonys
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these. Her favorite part was the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW,
That's wonderful! We're thrilled that your daughter loves her WH-CH520 Wireless Headphones and that the Cappuccino color was a favorite. We hope she enjoys the great sound and comfort too!
Thanks for choosing Sony.
Best regards, Eliab
Sony Headphone
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones but hate the plastic around the ear, it comes off a lot. It will go back on just takes a little time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BJH1,
Thanks so much for reaching out and sharing your feedback about the WH-CH520 headphones. We really appreciate you taking the time to point out the issue with the plastic coming off around the ear.
That's definitely not the experience we want you to have, and we sincerely apologize for the inconvenience and the time you have to spend putting it back on. Your feedback about the durability and fit of that specific plastic part is really important.
For a potential fix, you can often find replacement ear pads for the WH-CH520 online. These replacements usually come with a new, fresh plastic ring/disc, which might have a tighter fit.
For an official replacement part, you can check with our service partner here: https://encompass.com/item/13360016/Sony/9-301-016-93/
We're always looking for ways to improve, and honest insights like yours help us make sure our future designs are even better.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying using the headphones. They are comfortable and work well. They are a great value.
I would recommend this to a friend - Pros mentioned:Comfort
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift for my step son and he loves it. According to him it’s comfortable on his ears.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an excellent headphone.I will only buy Sony The sound is incredible and the charge time is so fast .
I would recommend this to a friend ok basic headphones for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok basic headphones. bought for long flights. light enough thy don't make your ears sweat. app is useless, battery is good. haven't tried to use to answer phone so can't vouch for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fxsales,
Thanks for commenting. We are thrilled to know your satisfaction with the very comfortable fit design, long-lasting battery life, and reasonable price of the WH-CH520. We greatly appreciate your input with the Sony | Headphones Connect app. With the Sony | Headphones Connect app you can fine-tune your headphones and maximize its volume to your liking. And from there you will find all sorts of tools like an equalizer for your WH-CH520.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html?search=equalizer
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sounds okay but JBL is better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound okay for the price but I suggest getting the JBL headsets for $10 more
I would recommend this to a friend Cute color, not the most functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty color. Doesn't get small enough for my small head. Doesn't cover entire ear and sits on ear instead so not the most comfortable if you have a lot of earrings. Had some trouble with turning on/off the bluetooth connection. Worth it for the price though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, FelS!
We’re glad you like the color and value of the WH-CH520. We are sorry to hear about the fit issues and the trouble with the Bluetooth connection. Since these are an "on-ear" design, we appreciate you mentioning how they feel with earrings, as that is very helpful for other users.
If you continue to have trouble with the Bluetooth, please reach out to us so we can help!
Thank you for choosing Sony.
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Not quite what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On ear, not over ear. No active sound cancellation. Sound quality good. App requires registration/subscription.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with great sound quality. Just as good as the more expensive headphones by Sony. Easy to pair.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these wireless headphones a few months back and they are the best I ever had.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, actually love them so much…great for school!
I would recommend this to a friend Head phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal my daughter love it not to expensive Sample and easy
I would recommend this to a friend- Pros mentioned:Sound quality
Quality is very good. Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound quality is very good with that price! I personally recommend to buy quality products from best buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ravi, Thanks for sharing your experience. We are glad that you are very comfortable with your new Sony headphones and that you like their sound quality. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Beautifully Simple Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for about a month or two now and they are so much more comfortable than in-ear buds. Call quality is a-ok too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheEmperor,
That's fantastic! We are so happy to know your satisfaction with the very comfortable fit design, exceptional call quality, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality, easy to use, great interface, love being able to connect to multiple devices
I would recommend this to a friend