Customer Ratings & Reviews
- Model:
- WHCH520/L
- SKU:
- 6594427
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great for music. No great for calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Mic quality is terrible do not recommed for this reason. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam450,
While we are glad to know your satisfaction with the exceptional sound quality and long-lasting battery life of the WH-CH520, we are really sorry if you are experiencing an issue with its microphone. This is certainly not the experience we were hoping you would have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on this help guide link:
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
I hope this helps.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good, but I got a new phone and I am unable to connect it, to the new phone sadly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GraceP, thanks for your review and for letting us know about this issue. We totally get how frustrating it is when a new product won't pair up.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
-Give both your WH-CH520 headphones and your new phone a quick reboot.
-Make sure the headphones are actually in pairing mode. For detailed instructions, please check these links: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777041.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776846.html
-Go into your new phone's Bluetooth settings and check if any old device names are causing confusion. Also, if possible check your old phone to make sure the WH-CH520 is "forgotten" or "unpaired" from it; the headphones might still be trying to connect to the old device.
If you've tried those steps and you're still stuck, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
- Pros mentioned:Battery life
Sony headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works very good. Battery stays for a long time and for a really good price.
I would recommend this to a friend - Pros mentioned:Sound quality
Good buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good buy for the money and they’re currently on sale to me. It works as well as they expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG,
Thank you for the purchase! We're glad to hear that you like the value of the headphones for its price point. High quality sound and comfortable, all-day listening in a wireless headphone. The WH-CH520 have an ultra-long battery life of up to 50 hours and a 3-minute quick charge gives you up to 1.5 hours of audio playback. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good quality with fair price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and sound quality is good, price is fair too
I would recommend this to a friend Calidad y precio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buen sonido, perfecta combinación entre calidad y precio
I would recommend this to a friend- Pros mentioned:Battery life
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic battery life! Great for my travel needs!
I would recommend this to a friend - Pros mentioned:Sound quality
SONY THE WAY TO GO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FOR SCHOOL IS PERFECT FOR KIDS TOO IS NOT TO LOUD BUT GOOD QUALITY SOUND
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality I’ve had in a pair of headphones for the longest period of time #toplife
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Easy blue tooth pairing.
I would recommend this to a friend - Pros mentioned:Comfort
Headset for TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Easy setting up with my TV. Comfortable and reasonably priced.
I would recommend this to a friend Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked perfectly to listen to my audio books with my Kindle Scribe!
I would recommend this to a friend- Pros mentioned:Sound quality
Sony wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, great noise canceling technology and at a great price.
I would recommend this to a friend - Pros mentioned:Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for traveling. Not noise canceling, but very comfortable and a great price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisD, We are glad that you now have a great wireless headphones for traveling. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone .. some noise cancellation .. bought for my child
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like putting EarPods in my ear. These easily connected and and sounds great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JConn, Awesome! We're glad that you are enjoying the audio quality. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really good. A little loose around the ears but for the most part it’s enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AquillaA,
Amazing! We are truly delighted to hear your satisfaction with the incredible sound quality of the WH-CH520. We greatly appreciate your feedback with the fit of these headphones. The WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good sound and affordable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones for the price, Sony has improved in all their products
I would recommend this to a friend - Pros mentioned:Sound quality
Great guy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for my son for school, good sound and overall a good product
I would recommend this to a friend - Pros mentioned:Sound quality
Pain
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, but the sizing of the part that goes on your ear is small. It becomes uncomfortable after a while. I mainly use them for online schooling classes and i have to sit with the headphones just squeezing my ear. Because of this, i will have to buy a different brand.
No, I would not recommend this to a friend