Customer Ratings & Reviews
- Model:
- WHCH520/C
- SKU:
- 6594424
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Reasonable item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is low, the quality is too small, not good as other headphone. Low SPECs cost saving product
No, I would not recommend this to a friendWireless bluetooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase and pleased. My first wireless bluetooth headphones.
I would recommend this to a friendWill get the job done.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent pair of headphones for $40. The buttons are a little fidgety in turning it on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spaceman86,
Thanks so much for sharing your thoughts on the WH-CH520. We're glad to hear you're enjoying them overall for the price.
However, we're sorry to hear that the buttons have been a bit fidgety for you. We really appreciate that feedback.
If you ever feel like they aren't working the way they should, please don't hesitate to reach out to our support team so we can help you out. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and sharing your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
They’re okay for making calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for use in my office to make calls. They’re not the most comfortable after 30 minutes of use but they get the job done at a cheap price. The mic is clear and sound quality for calls is very good. I’m not sure I’d buy them again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rodger,
While we are thrilled to know your satisfaction with the reasonable price and exceptional performance of the WH-CH520 for calls, we are really sorry if the fit of these headphones isn't great for you. This is certainly not the experience we were hoping you would have. The WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but they break easily We returned and got a new one but it broke also a week later..
No, I would not recommend this to a friend Headphones Stayed Unpaired
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were unable to pair the tv or CD changer. They did not work for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Wodiuck,
Thank you for considering Sony products.
We apologize for the trouble you have experienced with pairing the WH-CH520 headphones to your TV or CD changer. Please ensure the headphones are set to pairing mode to connect via Bluetooth. Step-by-step instructions for activating pairing mode can be found here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776852.html
Additionally, please verify that the device you are connecting supports the A2DP Bluetooth profile, which is required for audio streaming. If the issue persists, the best next step is to contact our dedicated support team for advanced troubleshooting.
You can access all necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Christmas gift for my granddaughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them. She is a little young for air pods.
I would recommend this to a friendExcellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product in this price. Speaker quality is wonderful. Bluetooth connection still quality full as I am using more than a month.
I would recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. Great product
I would recommend this to a friendHeadphones for college student
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money; purchased for my granddaughter's first college year so she can do work in her dorm room.
I would recommend this to a friendHeadphone's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product would recommend. Used it extensively
I would recommend this to a friendGood for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is doing the right job. The only catch is with the ear cushion being small size. Wearing for long sometimes hurt the ears. Battery life is very good. Otherwise no concerns on the output or hearing issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amit, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Put on the headset with each earpad fitting snugly over each part of your ear. Please check this link for more details:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Big Drop From Past Versions But Still OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am mixed on how to rate this one. Buy if you want the most basic setup meaning that you get a vol up and down and a very confusing middle button. the headphones will jump to car and when you press the button to bring it back to headphones it just has to many issues meaning you cannot just press the mid button like in past. No you have to hold it an unusual time in hope it shifts back to headphones. Hit or miss on that function. Mostly have been miss for me. I hold it turns off and I am not just accepting that it do not function as the higher phones I have used in the past have functioned. the previous versions of years ago was so much better. I told the world about the greatness of these back then...but now...I tell them it is the best of the extremally basic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO,
Thanks for commenting, and we are sorry if the controls of the WH-CH520 didn't live up to your expectations. We truly appreciate your feedback with this function. If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
Each button has the following function:
• Play (Middle button) - (play/call) / (power) / (Bluetooth)
- Play: Press once while paused.
- Pause: Press once during playback.
• – (Volume –) / (previous)
• +(volume +) / (next)
- Adjust the volume.
- Press and hold until you hear a notification sound to skip to the beginning of the previous track (or the current track during playback)/beginning of the next track. After releasing the button, press it repeatedly within 1 second to hear a notification sound and skip to the beginning of the previous/next track.
Note:
1. If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
2. The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed.
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
It work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Could have simpler connections.
I would recommend this to a friend- Pros mentioned:Sound quality
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are good not very loud but nice anuff to hear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.
We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.
Give that a shot!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Sony - WH-CH520 Wireless Headphone with Microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great to purchase allways great item to have greatest
I would recommend this to a friendGood for kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for kids, but it is too small if they are used for adult
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound, not noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise canceling, you can hear very well with these headphones, however you can also hear all of the surrounding sounds. These headphones did not work well for me while attending my online classes
No, I would not recommend this to a friend Provides peace for others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my parents as they both complained about the other watching shows the other did not watch too loud. Now they each watch in peace
I would recommend this to a friendGreat inexpensive headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great simple headphones. These were for my 9 year old and greatly do the trick without the suoer high cost.
I would recommend this to a friend