Customer Ratings & Reviews
- Model:
- WHCH520/P
- SKU:
- 6620469
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until the cuff was broken. my daughter was using it for 2 weeks until the cuff was broken.
No, I would not recommend this to a friendSounds good, but a little big & chunky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting, let down a little. Not comfortable, a little big & chunky. Not user intuitive buttons and features.
No, I would not recommend this to a friendHighly Recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Very easy to use, great for teenagers
I would recommend this to a friendMerry Christmas
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones and best service here at Best Buy
I would recommend this to a friendgood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as should only problem is that you can't connect to PS5 both products are Sony it just makes sense.
I would recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero, I would, I believe that these were used not even refurbished because they were coming and somebody else’s name. I couldn’t clear that out. These didn’t last very long. They didn’t stay connected to the Bluetooth. I was connecting them to simply put I understand that a lot of people had really good reviews on these, which is why I purchased them, but my experience was not such. It was a very bad experience. I would never purchase a brand again. My granddaughter loves Bose and if I were to buy a headset in the future, that’s what I would purchase was a Bose and another thing the price that I got the Sony for were extremely cheap at the time on sale I think or clearance I can’t remember it was a year ago. I don’t believe I would’ve purchased some. Otherwise I wish I hadn’t because I wound up throwing them away and because they were storing information, I literally tore the wires off toward the ear pads right off cut the wire so that if somebody were to find them in the trash, they could never use them. I hope that this review helps and please understand this is an honest review. I did not even have these headphones for a month before I destroyed them and threw them away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CHELL,
Thanks for reaching out and sharing your experience with the WH-CH520 headphones. We're really sorry to hear about all the trouble you had. It sounds like a truly frustrating situation and we completely understand why you're so upset.
We want to sincerely apologize for the issues you faced. That's definitely not the quality we aim for and it's disappointing to hear that your experience didn't match the positive reviews you saw.
We take your feedback seriously and what you've shared about the headphones not working as they should is very helpful for us. It's clear that your experience was a bad one and we're sorry that you've been turned off from our brand. We appreciate you taking the time to let us know what happened.
We know you've already moved on, but if you ever change your mind and would like to give us another chance in the future, we'd appreciate it.
Thank you for considering Sony products and for letting us know about your experience.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Good sound, bad feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good, especially for decent price, but they are not comfortable to wear. They hurt my ears after a little bit
I would recommend this to a friend Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. Aside from listen to music, i can also receive calls. Makes phone experience smooth.
I would recommend this to a friendGreat Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these on sale. Great value for the price I paid. Would recommend to purchase. Bought 2 of these, one for myself and one for my college aged daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for commenting! We are really thrilled to hear your satisfaction with the amazing performance and reasonable price of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for purchasing two of these headphones and for choosing Sony!
- Romeo
Good product, great connectivity and audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, 2nd time purchase. Can a a little loose compared to other on ear headphones
I would recommend this to a friendI like this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this headphone to my sister and she love it!
I would recommend this to a friendGood quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sister loves it , although order was screwed up I got the headphones and my baby sister loves it
I would recommend this to a friend- Pros mentioned:Sound quality
Not sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side of my headphones came off. The cushioning part came off unfortunately and I haven’t had these that long. But the sound quality was amazing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello User152268,
Thank you for considering Sony products.
We’re honored to hear that you appreciated the sound quality of your WHCH520 headphones, though we are truly sorry to learn about the cushioning on the left side coming off so soon. We understand how disappointing this must be, especially with a product you haven’t had long. We recommend checking online for a local electronic repair center that might help restore your headphones. If you’re interested in exploring our latest products, please visit our website at https://electronics.sony.com/ where you’ll find our current lineup with the newest technology.
Best regards,
-Fred
Sony headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased and it was a great experience. Thanks
I would recommend this to a friendSony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not expensive. Does not stay on your head while moving around. Initially the sound was loud but gradually became lower in volume and will not change back. Average at best.
No, I would not recommend this to a friendPass, not reliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Best Buy is the most secure store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is product is like the best I have ever used and the shipping was stress free
I would recommend this to a friendWouldn't reccommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, not worth it. I have $20 JBL headphones I got from Amazon that are way better. These are not the most comfortable to wear and I've had issues with the battery and bluetooth connectivity.
No, I would not recommend this to a friendVery satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced for a quality product. I like that the ear coverings are just the right size for a teen.
I would recommend this to a friendThey’re good except with Nintendo Switch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Works good with iPad and iPhones. Only thing is I’m having trouble with people hearing me when connected to my switch. I can hear them but they can’t hear me. Anyone have any idea what this issue might be?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatherineG, While we're glad to know it works great with your Apple devices, we regret to hear you're having an issue when connected to your Nintendo Switch. If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the troubleshooting steps on this link to resolve the issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam