Customer Ratings & Reviews

Hi CatherineG, While we're glad to know it works great with your Apple devices, we regret to hear you're having an issue when connected to your Nintendo Switch. If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the troubleshooting steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam

Hi Zrunge, We are sorry to hear about your concern with your headphones. Before using the headphones, make sure to extend the slider to its full length before putting on the headset and put on the headset with each earpad fitting snugly over each part of your ear. For more details, please visit this link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like your headphones, especially their sound quality. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent

Hi Kimmy,

That's awesome! We are thrilled to know that your father is well pleased with the superb performance of the WH-CH520 Wireless Headphones. We are also glad that he's happy with the music streaming subscriptions that he got. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi RoyH,

Thanks for commenting. It is unfortunate to know that you had encountered an issue with your WH-CH520. Despite what happened, we are thrilled to hear that you were able to solve the problem by following some online instructions, and that you are now enjoying the performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thank you for sharing your feedback, Hannah!

We are sorry to hear that the fit of your WH-CH520 headphones is causing you discomfort and pressure headaches. We understand how frustrating it is when a product, otherwise performing well, is simply too small or causes physical pain. That's definitely not the comfortable listening experience we aim to provide.

We appreciate you mentioning that the headphones are "good" outside of the sizing issue.

Your comfort is important to us, and feedback on fit is incredibly valuable as we refine our design and sizing across our product lineup.

Thank you again for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Ncreelwoman,

We regret to hear that you are not completely satisfied with the headphones. We would like to know more about review and turn your experience around. We also want to make sure you get the most out of the WHCH520. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Mowman,

Amazing! We are extremely pleased to hear your satisfaction with the exceptional performance and reasonable price of the WH-CH520 Wireless Headphones. We greatly appreciate your recommendation!

With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Marty,
Thank you for your review of the WH-CH520. We're glad to know that the low price is a positive for you.

We're sorry to hear that the connection isn't seamless when you want to use them. We understand how frustrating it can be when a device doesn't connect as smoothly as you'd like.
If you'd like assistance with the connection issues, please don't hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'd be happy to help troubleshoot and offer solutions.

Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie

Hi MiaT,

Thank you for the purchase! We're glad to hear that you like the price point of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

-David

Hi JaniceG,

Awesome! We are thrilled to know that you like your WH-CH520 so much! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo