Customer Ratings & Reviews
- Model:
- WHCH520/P
- SKU:
- 6620469
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Good sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in budget this headphone will work…………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for choosing Sony! ~Earl
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that good of a fit for my head. Didnt sound that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG, thanks for choosing and purchasing our product! We understand your feedback regarding the sound quality of your SONY unit. Please follow this link when isolating sound quality issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
CB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with the performance of these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's fabulous, CharlesB!
We are extremely pleased to know that you are very happy with the amazing performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You paid what you get. Cheap quality I didn’t like them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Ileana.
We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.
We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.
We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality if they just fit my head alil better
I would recommend this to a friend- Cons mentioned:Volume
DONT BUY NOT LOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not loud at all, not worth the price, I returned them immediately
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KiaraS,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not toally impressed with the quality of the device as the lcharging lights stop showing barely 2weeks after purchase. Would have returned it but for the fact i was outside the country
No, I would not recommend this to a friendnot bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones there is no noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louiemartini, we're glad you like our product. We understand your feedback regarding the noise canceling feature. Unfortunately, this WHCH520 does not have noise canceling feature. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was terrible. Return them to the store for Credit.
No, I would not recommend this to a friendnot worrh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don’t really like they don’t sit on your ear comfy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, BrazjonR.
We are truly sorry to hear that the WH-CH520 headphones are not sitting comfortably on your ears. We understand that comfort is essential for an enjoyable listening experience, and we sincerely apologize that the fit did not meet your expectations.
We value this input as comfort is a critical design factor, and we will share your comments regarding the fit of the WH-CH520 with our product development team.
Thank you for bringing this to our attention and for choosing Sony.
Best regards, Gus, Sony Social Media Team
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are Sony fans so we are pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeeGee,
That's amazing! We so happy to know that you are well-pleased with the superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for being one of Sony's fans!
- Romeo
- Cons mentioned:Volume
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not comfortable at all and the volume is not clear
No, I would not recommend this to a friend You have to download an app!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.
However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.
If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.
We hope this resolves your concerns, and we appreciate your input on making our products even better.
Thanks for choosing Sony!
Gus
Mediocre at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst part about this item is the app. Next to worthless, difficult to use what little is available. The headphones: not particularly comfortable. Sound is just ok. Disappointing for a Sony product.
No, I would not recommend this to a friendLasts only four months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.
No, I would not recommend this to a friend3 month failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello downton,
Thank you for considering Sony products.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.
Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html
If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.
Best regards,
-Fred
Smaller than it looked in the pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There really small,uncomfy and hurts my ears also was not worth the money
No, I would not recommend this to a friendNot as I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quailty is below average. Its not horrible but I expected just a little bit more being that its a sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobodyImportant, thank you for sharing your feedback. We apologize for any disappointment you experienced with the sound quality of your WH-CH520 headphones.
To help you get the best possible experience, here are a few things you could try:
-If you haven't already, you can use the Sony | Sound Connect app to adjust the equalizer settings. There are several presets you can choose from, or you can create your own custom sound profile to get the sound just right.
-Test the headphones with another phone or laptop to see if the sound quality changes. This can help determine if the issue is with the headphones or the original device.
If you need more personalized assistance, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Comfort
Affordable nice Sony headphones!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-CH520 Wireless Headphone with Microphone in Black is a nice affordable Sony product. You get what you pay for and a little more with nice quality. Simple packaging that seems eco friendly with no plastic stuff and very recyclable, minimal contents – earphones, short USB-C cable and a leaflet. Absolutely budget friendly product by Sony – don’t expect HIGH end but this is a very nice affordable headset. These are light weight and very comfortable for medium daily usage. They have very good sound and good cushioning around the ears. They come charged and last up to 50 hours, can be changed for about 3 minutes that gives you 1.5 hrs. I’ve not run out of battery while using them and have only put them on the charger once just to get a full charge for usage. There is a built-in microphone that I have not had any complaints while using – this is great for hands-free . The volume buttons are located on the earpiece and they are very close together – have to learn which is which and tap the correct one 😊 The setup wants you to use the Sony app that referenced 360 reality audio – I didn’t care for this and did not follow through with setting up using this. It wants you to take pics of your ears to continue with it. That leads me to just how simple the actual set up was without using that app. Bluetooth pairing and setup was simple and I was able to connect my phone and computer for use at the same time. You are able to utilize Siri and google assistant easily while using them. These headphones are not totally noise cancelling but still good with limited noise interruption. You are still able to hear someone if they truly need you but in general good outside noise muffling. In my opinion, these are a very nice, affordable, and easy to use Sony headset product that I would recommend. Wish they would have come with some type of carrying bag or case, but still small enough and made well enough to throw in your bag without worrying about damaging them. Also, would have liked a longer USB charging cable as this one is just too short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kids2, Awesome! We are so glad to hear that you are happy with your new WHCH520! A listening experience just for you! Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience.
Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Definitely a Sound Purchase
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the pros- The Sony WH-CH520 Wireless Headphone with Microphone is a lightweight, basic, cordless headphone that is ideal for daily use. Aesthetically pleasing with thick, comfortable padding on the ear pads and headband it’s sizing provides a great fit for smaller sized heads/youth. They’re comfortable to wear with your glasses on, come partially charged and ready to use, and they can connect to 2 different devices simultaneously allowing you to answer your phone while connected to another gadget. The built-in microphone allows for hands-free calling and I was able to leave my phone and walk outside to the mailbox and downstairs into the basement without sacrificing sound quality/connection on the call. It pairs quickly and easily with the push of one button and when connected it prompts you to download the Sony Headphones Connect App that allows you to personalize the headphones’ settings. Both Siri and Google Assistant compatible, it allows you to use voice commands to control connected devices. A USB-C charging cord (10 inches long) allows for up to 75 minutes of playtime with only 3 minutes of charging, which is great when your headphones die unexpectedly. Sony advertises that these headphones support Swift Pair (connection via Bluetooth with a Windows 10 computer) and Google Fast Pair (which allows you to use Google’s Find My Device App to locate them). I personally did not test either of these claims. Now for the cons- at first I was confused by the lack of an instruction manual but there were pictures in the lid of the box they came in showing how to connect the headphones to your Bluetooth device. No case for storage is included but that is to be expected at this price point. The only way I was able to mute the headphones was by using the mute button on my phone. None of these issues overshadow the fact that these are pretty great headphones-especially for the price-point. I would definitely recommend these to anyone looking for headphones that are wireless, affordable, well constructed, with a long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssejuela,
Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are so happy to know your satisfaction with the very comfortable & stylish design, multipoint connection function, ease of pairing, long-lasting battery life, and reasonable price of these headphones. We greatly appreciate your feedback with the case storage and mute function.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for recommending our WH-CH520 and for choosing Sony!
- Romeo