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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2399 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,399 of 2,399 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones, a bit on the small side, but good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deckerdude, Thank you for the positive review! We're very happy to hear you appreciate the overall quality of your Sony WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    Got cheated by Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are okay but the on off volume buttons are too close together and should be colored differently. Also Best Buy said I would get three free months of You Tube premium but You Tube charged me. I tried to cancel immediately but they billed me $13.99 for the first month. I asked Best Buy for help but they just said I would have to convince Google You Tube to change it. Best Buy lied to me when I made the purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ordering I did No See Anywhere In Description it was Only compatible with certain phones! When taking back o store not much help from staff finding are pair that were! Very Disappointed

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeciaH, We are sorry to hear about this. The WHCH520 is compatible with Android and iOS phones.

      May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a Christmas gift and they arrived early! Great item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones are good only bad thing about them is that the earmuff part is kind of small but other than that it's worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came perfect, and work amazing. Got them for my dad for Father’s Day. Best gift of the year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones were a great buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the headphones. My grandson loved them. Got good service and picked up my ordered item quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great even when little bits of water splashes on then great for my job and school!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I got this for my mom who can’t gear very well. She has a Roku tv and was able to use the Bluetooth to listen to her tv better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristenC, Amazing! We're thrilled to hear that you are loving your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed for my Sony TV. It does everything what I need it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by how quickly I received the package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing when I’m making music on the go it helps so much and it doesn’t leak sound that much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great, I am very happy! Would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for the bucks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the bucks! Not a big disappointed. 5 Stars!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmPS, Choosing these headphones will definitely be worth it! We really appreciate this fantastic review of your WH-CH520. We're happy to hear about your excellent experience with the amazing sound quality and overall features of these headphones. It sounds like we hit the mark with the WHCH520. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thanks for leaving us such a wonderful review! -Jess Sony_US

  • Rated 4 out of 5 stars

    Delayed audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is some delay in audio, when watching videos

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a month, bluetooth is horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They dont work with consoles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised as a ps4 headset but they dont work withthe ps4.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      i Mill, We regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

      You can connect our WH-CH520 Wireless Bluetooth Headphones to your television (via Bluetooth- the TV must support Bluetooth A2DP (Advanced Audio Distribution Profile)) so you can get the audio from your PS4.

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 1 out of 5 stars

    Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working after 3 days of buying them. So me personally I wouldnt recommend these to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to return item since purchased wrong one and return policy is only 14 days instead of 30 like everywhere else, I was not aware. Now I’m stuck with an item I don’t need.

    No, I would not recommend this to a friend