Customer Ratings & Reviews
- Model:
- WHCH520/P
- SKU:
- 6620469
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall Great purchase, It is a little bit smaller/thinner than shown in photos
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Haley!
Thank you so much for the feedback and for sharing your thoughts on your new gear.
It brings us great joy to hear that you are happy with your WH-CH520 purchase! We really appreciate your note about the size and thickness; hearing how they look and feel in person helps us out a lot.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Pretty good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphone. It is a little small when I first got it but when I stretched it for a while it fit my head perfectly. The buttons are easy to use and I can take phone calls with them. I've had one for 2 years before I broke it and needed to get a new one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user804872,
Thanks for the kind words! We’re happy the WH-CH520 fits you so well now and that you're finding the call quality helpful.
Losing a favorite pair of headphones is never fun, but we're honored you chose us again for your replacement.
Thanks for choosing Sony. Enjoy the holidays!
Best regards,
Estefany
Good gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and gave them to my little sister. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SHAQUISR,
We are pleased to learn that your little sister is loving her new WH-CH520 headphones!
It is wonderful that you chose Sony for such a thoughtful gift. This model is perfect for daily use, offering a fantastic blend of comfort and impressive battery life that makes it a reliable companion for any young music lover.
If you are ever looking to treat yourself to a pair as well, you might be interested in our newest flagship, the WH-1000XM6. It offers the next level of audio immersion with industry-leading noise cancellation—perfect for when you want to tune out the world and enjoy your own music in peace.
Thank you for making Sony part of your family's listening experience!
Regards,
Dominick
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact. Light weight, goid sound, multiple colors
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony…I’m a lifer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This proved to be exactly what I was looking for on my budget. Sony has been a go to with me for years now. Quality is spot on for whatever your budget might be. Great response to different genres of music. There is also an app you install that helps you manage and utilize features to improve performance and sound qualities.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RobTheGhost!
We are so glad to hear that the WH-CH520 was exactly what you were looking for! It’s great to know that our commitment to quality across all price points has kept you coming back to Sony for years. We’re especially pleased that you’re enjoying how well they respond to different genres of music.
It is also wonderful that you’ve already discovered the Sony | Headphones Connect app! It really does unlock the full potential of the headphones, especially with the Equalizer settings to fine-tune that performance.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Comfortable with good sound and battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friend - Pros mentioned:Sound quality
First wireless headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little tight on the head, but has good sound with no connection problems.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
a great buy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound great fit. holds charge forva decent time.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony is always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a Chrismas present for my older daughter (21) she loves them. Still going strong 6 months later... clear sound, good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArikaS,
Thanks for the 5-star rating! We're so happy to hear how much your daughter is loving the WHCH520 headphones! We hope they serve her well for years to come.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life
Love the pink. Worth the wait.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are honestly pretty reasonable for the price, four stars because it didn’t come with a case. Outside of the case I love them they hold up pretty good charge and lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charde,
Thank you for choosing Sony!
We're excited to hear that you love your WH-CH520 headphones and are enjoying the lightweight design and impressive battery life. We want to sincerely apologize for the disappointment caused by the lack of an included carrying case. Please know that we will share your feedback with our product development team as we look for ways to enhance our future headphone bundles. It is wonderful to know that, despite the missing accessory, the performance and portability of this model have made a positive impact on your daily listening.
Best regards,
-Fred
- Pros mentioned:Sound quality
Cordless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use and connectivity sound quality is pretty good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardM!
Thanks for your feedback! We are delighted to hear that the WH-CH520’s ease of use, connectivity, and sound quality are standing out for you.
This headphone model is built with user-friendly controls and reliable Bluetooth connection, delivering clear audio for your listening pleasure. Plus, it offers a lightweight design and impressive battery life to keep you going all day.
Thank you for choosing Sony!
Kind regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great quality head set!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is absolutely incredible! Big shoutout to Best Buy for providing this awesome accessory. It takes my gaming experience to a whole new level. The design is sleek and stylish, and the fit is super comfortable. The sound quality is amazing, immersing me in the game like never before. Best Buy, you've really outdone yourselves with this Sony wireless headset. Thank you for enhancing my gaming experience!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
W Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low price. Great sound. Very comfortable to wear. Very long lasting battery. You can’t go wrong buying one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulM, we're glad you like the sound quality, comfort and battery of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony - WH - CH520 SSG Bel (Ret.)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound system and easy to pair with any device via Bluetooth.
I would recommend this to a friend