Customer Ratings & Reviews
- Model:
- WHCH520/P
- SKU:
- 6620469
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Cute color, not the most functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty color. Doesn't get small enough for my small head. Doesn't cover entire ear and sits on ear instead so not the most comfortable if you have a lot of earrings. Had some trouble with turning on/off the bluetooth connection. Worth it for the price though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, FelS!
We’re glad you like the color and value of the WH-CH520. We are sorry to hear about the fit issues and the trouble with the Bluetooth connection. Since these are an "on-ear" design, we appreciate you mentioning how they feel with earrings, as that is very helpful for other users.
If you continue to have trouble with the Bluetooth, please reach out to us so we can help!
Thank you for choosing Sony.
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, sound is so clear. Always wanted wireless headphones
I would recommend this to a friend Great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, got it for my son and he loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank thank you for the great review, VictorV!
We are so pleased to hear that you found the WH-CH520 headphones to be great for the price and that your son loved it! It is incredibly rewarding to know that a Sony product made such a positive gift.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Uncomfortable and fits weird
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know everyone's ears and heads are different, but these are really uncomfortable for me. I don't consider them on-ear headphones. They're kind of a mix of on and over. They just don't fit right on my ears. I mainly use it in bed while I watch videos on my tablet. I have to wear glasses in order to see and these press tightly against my ears and the arms of my glasses, to the point where it actually hurts after several minutes. As for the sound. They are really good at the price point. Pairing my phone and tablet was also a breeze. They are just too uncomfortable, so I will be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter,
We are sorry to hear about your experience. This is definitely not the customer experience we want you to have. If the headphones are still with you, we highly recommend wearing the headphones correctly and adjusting the length of the slider according to the size of your head: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still uncomfortable, you may want to consider checking out our over-ear headphones such as the WH1000XM5 or WH1000XM4. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes them and he's a picky person when it comes to electronics and headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamikaM,
Thank you for choosing Sony!
It brings us great joy to hear that your son enjoys the WH-CH520, especially with his discerning taste in electronics and headphones. We sincerely appreciate you sharing your feedback and hope he continues to have a wonderful listening experience with them.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headphones good audio good design and nice app
I would recommend this to a friend Good Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The kids always need a good pair of headsets to block out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AyannaM!
We are so pleased to hear that the WH-CH520 headphones are providing your children with a reliable way to block out the noise! Whether for focusing on schoolwork or enjoying their music, we are glad these headphones are meeting their needs.
Thank you again for choosing Sony for your family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Better than the WH-CH510
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are louder than the older model. The cushion on top of the headband is very comfortable. These headphones seem to be sturdier than the previous model. The battery life is similar to the older model but the new model will tell you how much battery life is left.
I would recommend this to a friend Awesome for music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music with bass and I'll be jamming out with my friends
I would recommend this to a friendGreat gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received for Christmas, very happy. It's exactly what I wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisR,
We couldn't be happier to hear that your new headphones were exactly what you were wishing for this holiday season. You will certainly enjoy the incredible battery life of up to 50 hours for multi-day listening, as well as the high-quality sound restoration provided by our Digital Sound Enhancement Engine (DSEE).
Thank you for being part of the Sony family!
Regards,
Dominick
Sony WH-CH520 headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint volume and on/off buttons should be highlighted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyP,
Thanks so much for taking the time to share your feedback with us.
We really appreciate the suggestion about highlighting the volume and power buttons on the WH-CH520. Hearing directly from our listeners helps us understand how to make our headphones easier and more intuitive to use.
Thanks again for being part of the Sony family.
Best regards,
Estefany
GREAT PLACE TO SHOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE HEADSET WAS PURCHASED FOR MY GRANDSON AS A BIRTHDAY GIFT I AM PLEASED WITH THE YOUNG MAN WHO WAS VERY KNOWLEDGABLE ABOUT THE PRODUCT..HE WAS PATIENT AND ANSWERED ALL MY QUESTIONS BEST BUY IS AND HAS BEEN MY GO TO STORE FOR ALL MY ELECTRONICS AND APPLIANCES..EMPLOYEES ALWAYS SOO HELPFUL
I would recommend this to a friend- Pros mentioned:Sound quality
Sony head sets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sound quality is very good. I have no complaint.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony man
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised of the sound great headphones for the price
I would recommend this to a friend - Pros mentioned:Comfort
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Comfy except they fit a bit too loosely.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning these not because of the quality but because the headphone wasn't as appealing to me as the earbuds. Sound was clear and microphone was heard by the person on the end. If you are a headphone person, I would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriK,
We are glad to know your satisfaction with the superb performance of the WH-CH520. It is unfortunate to hear that you had to return them due to your personal preference. We greatly appreciate your input and recommendation. We hope to have the opportunity to serve you again in the future.
Best regards,
Romeo
A Happy customer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price! Was a little skeptical at first but im glad i bought it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaD!
Thank you for sharing your experience! We are delighted to hear that the WH-CH520 has proven to be worth the price and that you’re glad you made the purchase.
These headphones are designed to offer great sound quality and comfort at a great value, making them a solid choice for everyday use.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life
Amazing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with the sony headphone, i us them atleast 1.5 hours to the gym and the power holds up for couple weeks. Its been 2 month since the last time i charge them and they are still at 70%
I would recommend this to a friend Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my grandson and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolB!
Thanks so much for sharing that feedback with us. It is most rewarding to hear that your grandson loves his WH-CH520 headphones!
We hope he's making good use of the features, like the customizable sound through the Sony | Sound Connect app and the handy Multipoint Connection that lets him easily switch between two devices, like a phone and a tablet.
We appreciate your decision to go with Sony!
Best regards,
Estefany
A little to loose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have given it 5 star but it just doesn’t fit tight enough on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthenaG,
We are glad to hear you are otherwise satisfied with the WH-CH520 Wireless Headphones! We understand your concern regarding the fit; this model is designed for a lightweight, comfortable feel, but we appreciate your feedback that the clamping force could be tighter for a more secure fit on the head.
Thanks for choosing Sony.
Best regards, Eliab