Customer Ratings & Reviews
- Model:
- WHCH520/P
- SKU:
- 6620469
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Sony headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased and it was a great experience. Thanks
I would recommend this to a friendGood product, great connectivity and audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, 2nd time purchase. Can a a little loose compared to other on ear headphones
I would recommend this to a friend- Pros mentioned:Battery life, Comfort, Connectivity
Another Sony Hit
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520 wireless headphones in black are comfortable, easy to operate, and easy to connect with Bluetooth. There definitely have a left and right ear, with the controls in the right one. It says that they are for iphones, but they also work perfectly well with android, I have a Samsung, and there was no problems with connectivity or sound. In fact, there is a statement within the packing that says that they do work with android. There is nothing fancy in their appearance but like i stated above, the ear cups are very well padded and the bar on top of your head is adjustable, sliding in and out to accomodate for the size of the user's head. In my mind, these over the head speakers, although not noise cancelling would be great for mowing and yard work. The sound is totally immersive Interestingly, I had downloaded for a prior Sony set of headphones, their Sony Headphone app. That app immediately sensed these Sony headphones and appeared, asked for an app update, and then proceeded to register and connect the headphones. By the way, this app allows the user to register 2 devices at the same time and be used simultaneously So, these wireless headphones weighing in at 5.2 oz, can with a full charge be used for 50 hours, have a fast charging, 3 minutes for1.5 hours, do multi point, attaching to phones, tablets, and computers, have a sound equalizer, hands free phone calls, connect to Siri for iphone and Bixby for Samsung, a voice assist function. Bottom line, the sound heard with the speakers on and engaged is immersive and enveloping. The app allows for the user to pick their sound option-regular sound or 360 reality audio that is associated with one of the pay for music subscriptions that you can obtain for"x" amount of tme for free. I think this is a good buy.
Brand response from SonyListens
Posted .Hi KansasMeddlingMom,
Thank you very much for sharing your in-depth experience with the WH-CH520 Wireless Headphones! We are so happy to know your satisfaction with the very comfortable fit & lightweight design, amazing features, and exceptional performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thanks for the perfect star review and for choosing Sony!
- Romeo
WH-CH520
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.problem pairing with my unit; vert poor sound quality; charges last for shorter time than stated!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AHMADE, thanks for reaching out about your WH-CH520 headphones. We're sorry to hear you're having trouble with them, it's definitely not the experience we want you to have.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
-For the pairing issue, try initializing your headphones.
Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (volume –) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times.
For detailed instructions, kindly visit the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
-If the sound quality is still off, double-check that no other devices are interfering and make sure they’re not too far from your phone or computer when in use. Also, make sure any audio enhancements or EQ settings on your device are set properly.
-Battery life can be affected by volume levels, the codec used, or even the age of the headphones. If you’re getting a lot less than the stated time, do a full charge (leave them plugged in for at least 3–4 hours) and see if that helps.
If you've already tried these and the issues persist, we strongly suggest to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for letting us know about these issues.
Sincerely,
Estefany
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. Aside from listen to music, i can also receive calls. Makes phone experience smooth.
I would recommend this to a friendGood quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sister loves it , although order was screwed up I got the headphones and my baby sister loves it
I would recommend this to a friendNo noise reduction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound reduction. Everything else is fine except the most important part. Peoole say they can't hear me because og the background noise.
No, I would not recommend this to a friendBest Buy is the most secure store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is product is like the best I have ever used and the shipping was stress free
I would recommend this to a friend- Pros mentioned:Sound quality
Good sound, bad feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good, especially for decent price, but they are not comfortable to wear. They hurt my ears after a little bit
I would recommend this to a friend - Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good at this price .bass is average
I would recommend this to a friend It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I bought these as a back up to my air pods. I don’t like that the connection is not seamless when I want to use them. Once they are active and on they are mid. Price is low so that’s a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
Thank you for your review of the WH-CH520. We're glad to know that the low price is a positive for you.
We're sorry to hear that the connection isn't seamless when you want to use them. We understand how frustrating it can be when a device doesn't connect as smoothly as you'd like.
If you'd like assistance with the connection issues, please don't hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'd be happy to help troubleshoot and offer solutions.
Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie
- Pros mentioned:Sound quality
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were extremely uncomfortable, I didn't expect much for sound quality at this price but sound was decent enough. Comfort on the other hand... my ears were not happy. Unfortunately, I went to return and didn't realize I was a few days too late because of the 15 day return policy. Some places have it were you can at least get store credit, that would have been nice so that I could have bought something comfortable, but now I just wasted my money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, Thank you for taking the time to provide us with your feedback about your Sony WHCH520. We're sorry to hear that you found them uncomfortable and that you were unable to return them within the 15 day return policy of your retailer.
We design our headphones to be comfortable for long-term wear, but everyone's ears are different. If you're still having trouble with the headphones, We recommend adjusting the left and right slider to ensure a comfortable and perfect fit.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your concern and will be sure to forward this feedback to the appropriate department.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Cons mentioned:Compatibility
good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as should only problem is that you can't connect to PS5 both products are Sony it just makes sense.
I would recommend this to a friend Great look and clear sounds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product, still sweat when weari g them on long walks or exercises routines.
I would recommend this to a friendGreat Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these on sale. Great value for the price I paid. Would recommend to purchase. Bought 2 of these, one for myself and one for my college aged daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for commenting! We are really thrilled to hear your satisfaction with the amazing performance and reasonable price of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for purchasing two of these headphones and for choosing Sony!
- Romeo
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced for a quality product. I like that the ear coverings are just the right size for a teen.
I would recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Not exactly what I was expecting. Would work for just listening o music but not noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyreyeM,
Thank you for sharing your feedback with us. While we're glad the WH-CH520 is working well for your music, we would like to clarify that this specific model is not equipped with Noise Canceling technology. We aim to be as transparent as possible in our product specifications to help our customers find the right fit.
If Noise Canceling is a must-have feature for you, we highly recommend looking into the Sony WH-CH720N, which offers active noise cancellation while maintaining a similar lightweight design. We appreciate your support!
Thank you for considering Sony!
Regards,
Dominick
Bass
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average no bass when I listen the music in the gym.
No, I would not recommend this to a friend- Pros mentioned:Battery life
Pass, not reliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an excellent gift for my grandpa, he loved it!
I would recommend this to a friend