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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2392 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,392 reviews
  • Rated 4 out of 5 stars

    Reasonable item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is low, the quality is too small, not good as other headphone. Low SPECs cost saving product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase and pleased. My first wireless bluetooth headphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phone is doing the right job. The only catch is with the ear cushion being small size. Wearing for long sometimes hurt the ears. Battery life is very good. Otherwise no concerns on the output or hearing issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amit, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Put on the headset with each earpad fitting snugly over each part of your ear. Please check this link for more details:

      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=wearing

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product in this price. Speaker quality is wonderful. Bluetooth connection still quality full as I am using more than a month.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Big Drop From Past Versions But Still OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am mixed on how to rate this one. Buy if you want the most basic setup meaning that you get a vol up and down and a very confusing middle button. the headphones will jump to car and when you press the button to bring it back to headphones it just has to many issues meaning you cannot just press the mid button like in past. No you have to hold it an unusual time in hope it shifts back to headphones. Hit or miss on that function. Mostly have been miss for me. I hold it turns off and I am not just accepting that it do not function as the higher phones I have used in the past have functioned. the previous versions of years ago was so much better. I told the world about the greatness of these back then...but now...I tell them it is the best of the extremally basic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkO,

      Thanks for commenting, and we are sorry if the controls of the WH-CH520 didn't live up to your expectations. We truly appreciate your feedback with this function. If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.

      Each button has the following function:
      • Play (Middle button) - (play/call) / (power) / (Bluetooth)
      - Play: Press once while paused.
      - Pause: Press once during playback.

      • – (Volume –) / (previous)
      • +(volume +) / (next)
      - Adjust the volume.
      - Press and hold until you hear a notification sound to skip to the beginning of the previous track (or the current track during playback)/beginning of the next track. After releasing the button, press it repeatedly within 1 second to hear a notification sound and skip to the beginning of the previous/next track.

      Note:
      1. If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
      2. The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed.

      I hope this helps.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      I hope this helps, and thank you for choosing Sony.

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but they break easily We returned and got a new one but it broke also a week later..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones for college student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money; purchased for my granddaughter's first college year so she can do work in her dorm room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, not noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not noise canceling, you can hear very well with these headphones, however you can also hear all of the surrounding sounds. These headphones did not work well for me while attending my online classes

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for my granddaughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves them. She is a little young for air pods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Provides peace for others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my parents as they both complained about the other watching shows the other did not watch too loud. Now they each watch in peace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would recommend. Used it extensively

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great inexpensive headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great simple headphones. These were for my 9 year old and greatly do the trick without the suoer high cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not all that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only can use with iPhone. .........................

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son for Christmas. Great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    omg i love this product. Nothing to compare. And the price is just too good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Could have simpler connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony - WH-CH520 Wireless Headphone with Microphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great to purchase allways great item to have greatest

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for kids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good for kids, but it is too small if they are used for adult

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this headphone. Price is reasonable. Recommend to families and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my nephew and he loves them, he is super excited to use them and he is about 11 years old, so getting a tween to like anything these days is hard!

    I would recommend this to a friend