Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
very good help
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy is very good amazing product customer help is very good
I would recommend this to a friendEveryday value headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Nothing too special, but a pretty solid value.
I would recommend this to a friendGood value for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she loves them. They work really good compared to a different set that she had. Very easy to set up and use.
I would recommend this to a friendSony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing product! I’m very happy with this investment the hands free system is the best!
I would recommend this to a friend- Pros mentioned:Sound quality
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are good not very loud but nice anuff to hear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.
We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.
Give that a shot!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were extremely uncomfortable, I didn't expect much for sound quality at this price but sound was decent enough. Comfort on the other hand... my ears were not happy. Unfortunately, I went to return and didn't realize I was a few days too late because of the 15 day return policy. Some places have it were you can at least get store credit, that would have been nice so that I could have bought something comfortable, but now I just wasted my money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, Thank you for taking the time to provide us with your feedback about your Sony WHCH520. We're sorry to hear that you found them uncomfortable and that you were unable to return them within the 15 day return policy of your retailer.
We design our headphones to be comfortable for long-term wear, but everyone's ears are different. If you're still having trouble with the headphones, We recommend adjusting the left and right slider to ensure a comfortable and perfect fit.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your concern and will be sure to forward this feedback to the appropriate department.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I git these for my sister as a Cheistmas gift and she loves them
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until the cuff was broken. my daughter was using it for 2 weeks until the cuff was broken.
No, I would not recommend this to a friendHighly Recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Very easy to use, great for teenagers
I would recommend this to a friendMerry Christmas
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones and best service here at Best Buy
I would recommend this to a friendgood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as should only problem is that you can't connect to PS5 both products are Sony it just makes sense.
I would recommend this to a friendSounds good, but a little big & chunky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting, let down a little. Not comfortable, a little big & chunky. Not user intuitive buttons and features.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound, bad feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good, especially for decent price, but they are not comfortable to wear. They hurt my ears after a little bit
I would recommend this to a friend Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. Aside from listen to music, i can also receive calls. Makes phone experience smooth.
I would recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero, I would, I believe that these were used not even refurbished because they were coming and somebody else’s name. I couldn’t clear that out. These didn’t last very long. They didn’t stay connected to the Bluetooth. I was connecting them to simply put I understand that a lot of people had really good reviews on these, which is why I purchased them, but my experience was not such. It was a very bad experience. I would never purchase a brand again. My granddaughter loves Bose and if I were to buy a headset in the future, that’s what I would purchase was a Bose and another thing the price that I got the Sony for were extremely cheap at the time on sale I think or clearance I can’t remember it was a year ago. I don’t believe I would’ve purchased some. Otherwise I wish I hadn’t because I wound up throwing them away and because they were storing information, I literally tore the wires off toward the ear pads right off cut the wire so that if somebody were to find them in the trash, they could never use them. I hope that this review helps and please understand this is an honest review. I did not even have these headphones for a month before I destroyed them and threw them away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CHELL,
Thanks for reaching out and sharing your experience with the WH-CH520 headphones. We're really sorry to hear about all the trouble you had. It sounds like a truly frustrating situation and we completely understand why you're so upset.
We want to sincerely apologize for the issues you faced. That's definitely not the quality we aim for and it's disappointing to hear that your experience didn't match the positive reviews you saw.
We take your feedback seriously and what you've shared about the headphones not working as they should is very helpful for us. It's clear that your experience was a bad one and we're sorry that you've been turned off from our brand. We appreciate you taking the time to let us know what happened.
We know you've already moved on, but if you ever change your mind and would like to give us another chance in the future, we'd appreciate it.
Thank you for considering Sony products and for letting us know about your experience.
Sincerely,
Estefany
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these on sale. Great value for the price I paid. Would recommend to purchase. Bought 2 of these, one for myself and one for my college aged daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for commenting! We are really thrilled to hear your satisfaction with the amazing performance and reasonable price of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for purchasing two of these headphones and for choosing Sony!
- Romeo
Good product, great connectivity and audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, 2nd time purchase. Can a a little loose compared to other on ear headphones
I would recommend this to a friendI like this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this headphone to my sister and she love it!
I would recommend this to a friendGood quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sister loves it , although order was screwed up I got the headphones and my baby sister loves it
I would recommend this to a friendSony headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased and it was a great experience. Thanks
I would recommend this to a friend