Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Wouldn’t recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and thought the quality would be better. It broke after using it for a few weeks. Wasn’t able to return or exchange it. My daughter was really sad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Elana,
Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products. Have a nice day.
-DiegoV
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality does not stayed sync with my phone. But price was very reasonable. I guess you get whT you pay for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolD,
While we are glad to hear your satisfaction with the reasonable price of the WH-CH520, we are really sorry if you are having a sync issue when using it with your smartphone. This is certainly not the experience we were hoping you would have. Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. You may try using a combination of the headphone volume and the volume of the connected device to isolate the problem. And if you are having an audio and video out of sync or audio delay issue, please refer to the below:
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776910.html?search=sync
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Stop working within 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headsets for my son's birthday they stopped working within 2 months Sony replaced them gave us a better color
I would recommend this to a friendso small for toddler ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear covers are so small- these should be made for children 12 and under. being returned. Did not connect to anything except a chromebook, not our pc, tv, phone
No, I would not recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to try them out too know . An see I wish they was a lil louder
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NakeishaJ,
Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
We'd like to offer some recommendations to help you get the most out of your headphones:
-You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
-Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Best regards,
Estefany
- Pros mentioned:Sound quality
Heavy Sound From Lightweight Phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how light and simple these headphones seemed out of the box. I didn't expect the quality of the sound from them, but for on-the-ear type, they have really good bass and clarity. This was the first inexpensive set of headphones where I wasn't immediately tempted to open an equalizer to tweak the sound, they sounded that good. I actually heard and noticed sounds in songs I've listened to many times that I never really noticed. I prefer over-the-ear phones but these sit well on my ears and I don't get the sweat that I do with those type. These are a budget set, no independent volume control, so you must control it with the device playing the sound. They paired easily with my PC and two phones, and have the usual track-forward and back controls. The battery level is reported when you power them on, and even after a couple hours of use still reported "battery fully charged." They charge easily with an included USB-C cable. Being a low-cost set, there is no included zipper case like the more expensive Sony models, but I think the sound quality makes these worth the money. They sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolBoomer, That's great! We're glad to hear that you are happy with the quality of the WH-CH520 Wireless Headphones. You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for sharing this review. Jay
3 month failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello downton,
Thank you for considering Sony products.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.
Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html
If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.
Best regards,
-Fred
Head sets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn’t good there’s no base and the volume is very well compared to other products I have used.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenisM,
Thank you for sharing your feedback on the WH-CH520 headphones. We apologize for any inconvenience you've experienced with the sound quality and volume levels.
To enhance your listening experience, we recommend the following steps:
-Use the Sony | Sound Connect app to switch the Bluetooth connection to "Priority on sound quality." This setting prioritizes audio quality over connection stability.
-Ensure that both your headphones and the connected device have appropriate volume levels.
You may also find these troubleshooting resources helpful:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html
Should any problems persist, consult Sony support contact below.
https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Too small for my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sounds good. Just too small for my ears.
I would recommend this to a friend too tight
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly use it. It's too tight to wear w glasses
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well broke right away woranty next time
No, I would not recommend this to a friendDecent headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound was okay, left hinge broke after 3 months tho and sound quality was kind of poor
No, I would not recommend this to a friendMy review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phones but very easily broken my headphones broke from me just pulling to put them on my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankG,
Thank you for sharing your experience with the WH-CH520 Wireless Headphones and we're really sorry about what happened. This is certainly not the experience we were hoping you would have. Unfortunately, the limited warranty of your headset does not cover any kind of accidental or physical damage. However, you may contact our authorized service center (United Radio Service Inc.) for out-of-warranty repair options. Please refer to this link for more information:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, please email the below information to socialsupport@am.sony.com and we'll be more than happy to assist you.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the headphones.
Sincerely,
Romeo
Sony Social Support
Poor quality less than 90 days and broken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality do not purchase. My son used his birthday gift card to buy himself a pair of headphones and wanted something from Sony. He's had them since the end of August and it's now mid October with minimal use and they have already broken. We've been dealing with a warranty return and nobody has assisted us even though it's under 90 days since we've purchased them. Never again Sony. Buyer beware.
No, I would not recommend this to a friendsony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music quality, just a little uncomfortable and inconvenient for shareplay on facetime
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demetri,
Thanks for commenting. We are thrilled to know your satisfaction with the incredible sound quality of the WH-CH520 Wireless Headphones. We greatly appreciate your input when using these headphones for SharePlay on FaceTime. As for the fit, the WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty average, nothing fantastic, but not horrible. Somewhat small on my head
I would recommend this to a friendNot good forWorkout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good But I use them to Work Out and the sweat is sucked In the material.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrianaA, While we are glad to hear that you are happy with your new WHCH520, we are sorry to hear that it did not meet all of your expectations. For intense workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. Thank you for choosing Sony! -Carl
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but ears do hurt after wearing them a while.
I would recommend this to a friendSony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our son and he likes it. Ok for an 8 year old. Not noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lysMc We're glad that your son likes his new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin
Sony Headphne review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working well. Sometimes the voice becomes disturbed when on call.
I would recommend this to a friend