Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5* noise block for sensory overload situation 5***
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyM,
Thanks for purchasing our WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for choosing Sony!
- Romeo
I love Sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always an awesome buy! Awesome quality! I would recommend!
I would recommend this to a friendExcellent earphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love uding my earphones. My kids eants me to buy for them but i cant afford another one.
I would recommend this to a friendDo the job, and hassle free pickup from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a similar item from another big box store. Order was unable to be filled and they wanted to ship. I needed it now. Found these, ordered online for pickup close by with no hassle. They work great for normal use. Mic is not so great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paulb,
That's amazing! We are thrilled to know your satisfaction with the superb performance of the WH-CH520 Wireless Headphones. We are also delighted to hear that you had a great shopping experience with Best Buy.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound not enough bass would only use for movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyC, Thank you for the feedback on your experience with your WH-CH520. While we're glad you like the great sound quality, we regret to hear that the bass level did not live up to your expectations. If the sound or bass is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app. Please refer to this link for more details: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I git these for my sister as a Cheistmas gift and she loves them
I would recommend this to a friendProvides peace for others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my parents as they both complained about the other watching shows the other did not watch too loud. Now they each watch in peace
I would recommend this to a friendI like this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this headphone to my sister and she love it!
I would recommend this to a friendHighly Recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Very easy to use, great for teenagers
I would recommend this to a friendMerry Christmas
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones and best service here at Best Buy
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until the cuff was broken. my daughter was using it for 2 weeks until the cuff was broken.
No, I would not recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I bought these as a back up to my air pods. I don’t like that the connection is not seamless when I want to use them. Once they are active and on they are mid. Price is low so that’s a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
Thank you for your review of the WH-CH520. We're glad to know that the low price is a positive for you.
We're sorry to hear that the connection isn't seamless when you want to use them. We understand how frustrating it can be when a device doesn't connect as smoothly as you'd like.
If you'd like assistance with the connection issues, please don't hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'd be happy to help troubleshoot and offer solutions.
Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie
- Cons mentioned:Compatibility
Not all that
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only can use with iPhone. .........................
No, I would not recommend this to a friend Sony headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased and it was a great experience. Thanks
I would recommend this to a friend- Pros mentioned:Sound quality
They’re okay for making calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for use in my office to make calls. They’re not the most comfortable after 30 minutes of use but they get the job done at a cheap price. The mic is clear and sound quality for calls is very good. I’m not sure I’d buy them again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rodger,
While we are thrilled to know your satisfaction with the reasonable price and exceptional performance of the WH-CH520 for calls, we are really sorry if the fit of these headphones isn't great for you. This is certainly not the experience we were hoping you would have. The WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing product! I’m very happy with this investment the hands free system is the best!
I would recommend this to a friendGood value for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she loves them. They work really good compared to a different set that she had. Very easy to set up and use.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound, not noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise canceling, you can hear very well with these headphones, however you can also hear all of the surrounding sounds. These headphones did not work well for me while attending my online classes
No, I would not recommend this to a friend - Pros mentioned:Battery life
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is doing the right job. The only catch is with the ear cushion being small size. Wearing for long sometimes hurt the ears. Battery life is very good. Otherwise no concerns on the output or hearing issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amit, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Put on the headset with each earpad fitting snugly over each part of your ear. Please check this link for more details:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Big Drop From Past Versions But Still OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am mixed on how to rate this one. Buy if you want the most basic setup meaning that you get a vol up and down and a very confusing middle button. the headphones will jump to car and when you press the button to bring it back to headphones it just has to many issues meaning you cannot just press the mid button like in past. No you have to hold it an unusual time in hope it shifts back to headphones. Hit or miss on that function. Mostly have been miss for me. I hold it turns off and I am not just accepting that it do not function as the higher phones I have used in the past have functioned. the previous versions of years ago was so much better. I told the world about the greatness of these back then...but now...I tell them it is the best of the extremally basic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO,
Thanks for commenting, and we are sorry if the controls of the WH-CH520 didn't live up to your expectations. We truly appreciate your feedback with this function. If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
Each button has the following function:
• Play (Middle button) - (play/call) / (power) / (Bluetooth)
- Play: Press once while paused.
- Pause: Press once during playback.
• – (Volume –) / (previous)
• +(volume +) / (next)
- Adjust the volume.
- Press and hold until you hear a notification sound to skip to the beginning of the previous track (or the current track during playback)/beginning of the next track. After releasing the button, press it repeatedly within 1 second to hear a notification sound and skip to the beginning of the previous/next track.
Note:
1. If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
2. The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed.
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support