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Customer Ratings & Reviews

Your price for this item is $38.00
The comparable value price is $68.00

Customer reviews

Rating 4.6 out of 5 stars with 2069 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,069 reviews
  • Rated 5 out of 5 stars

    Great gift idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my nephew and he loves them, he is super excited to use them and he is about 11 years old, so getting a tween to like anything these days is hard!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good at this price .bass is average

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product, great connectivity and audio.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, 2nd time purchase. Can a a little loose compared to other on ear headphones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great look and clear sounds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, still sweat when weari g them on long walks or exercises routines.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Not for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These feel great, not for gaming. Good for music and more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreenvilleOhio,
      We appreciate you sharing your thoughts on the WH-CH520 headphones! It's great to hear you're enjoying them for music and other uses.
      However, we're sorry to hear they aren't quite working out for you when it comes to gaming.

      If you're interested in checking out some headphones that are specifically made for gaming, you might want to look at our INZONE lineup. The INZONE H9 and INZONE H5 are two fantastic options worth considering.

      Thank you for being a valued Sony customer and for your feedback.
      Best regards,
      Estefany sony-global

  • Rated 4 out of 5 stars

    Bass

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average no bass when I listen the music in the gym.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the most secure store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is product is like the best I have ever used and the shipping was stress free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sister loves it , although order was screwed up I got the headphones and my baby sister loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. Aside from listen to music, i can also receive calls. Makes phone experience smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, bad feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good, especially for decent price, but they are not comfortable to wear. They hurt my ears after a little bit

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Price reflects Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but doesn't stay connected to the device longterm. I'd recommend if you're not super techy. If you just want something to listen to music here and there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback on the WH-CH520, KenyaC! We appreciate your comment about the product being good for the price.

      Regarding your concern about the connection stability, it might be helpful to ensure that both the firmware of the WH-CH520 and the “Sony | Headphones Connect” app are updated to the latest versions.

      To enhance the Bluetooth connection stability, make sure your headset is fully charged, keep the devices within a close range with no large obstacles or electronic interference and ensure that the headset is paired correctly through the app.
      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777246.html

      We value your recommendation for users who are looking for a simple device primarily for listening to music occasionally. If you encounter any further issues or have more questions, feel free to visit our support page for additional guidance.
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another Sony Hit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH520 wireless headphones in black are comfortable, easy to operate, and easy to connect with Bluetooth. There definitely have a left and right ear, with the controls in the right one. It says that they are for iphones, but they also work perfectly well with android, I have a Samsung, and there was no problems with connectivity or sound. In fact, there is a statement within the packing that says that they do work with android. There is nothing fancy in their appearance but like i stated above, the ear cups are very well padded and the bar on top of your head is adjustable, sliding in and out to accomodate for the size of the user's head. In my mind, these over the head speakers, although not noise cancelling would be great for mowing and yard work. The sound is totally immersive Interestingly, I had downloaded for a prior Sony set of headphones, their Sony Headphone app. That app immediately sensed these Sony headphones and appeared, asked for an app update, and then proceeded to register and connect the headphones. By the way, this app allows the user to register 2 devices at the same time and be used simultaneously So, these wireless headphones weighing in at 5.2 oz, can with a full charge be used for 50 hours, have a fast charging, 3 minutes for1.5 hours, do multi point, attaching to phones, tablets, and computers, have a sound equalizer, hands free phone calls, connect to Siri for iphone and Bixby for Samsung, a voice assist function. Bottom line, the sound heard with the speakers on and engaged is immersive and enveloping. The app allows for the user to pick their sound option-regular sound or 360 reality audio that is associated with one of the pay for music subscriptions that you can obtain for"x" amount of tme for free. I think this is a good buy.

    • Brand response from SonyListens
      Posted .

      Hi KansasMeddlingMom,

      Thank you very much for sharing your in-depth experience with the WH-CH520 Wireless Headphones! We are so happy to know your satisfaction with the very comfortable fit & lightweight design, amazing features, and exceptional performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thanks for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an excellent gift for my grandpa, he loved it!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as should only problem is that you can't connect to PS5 both products are Sony it just makes sense.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working these. Going to Sony site for if that doesn't help Will be coming to you guy????

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced for a quality product. I like that the ear coverings are just the right size for a teen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were extremely uncomfortable, I didn't expect much for sound quality at this price but sound was decent enough. Comfort on the other hand... my ears were not happy. Unfortunately, I went to return and didn't realize I was a few days too late because of the 15 day return policy. Some places have it were you can at least get store credit, that would have been nice so that I could have bought something comfortable, but now I just wasted my money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brittany, Thank you for taking the time to provide us with your feedback about your Sony WHCH520. We're sorry to hear that you found them uncomfortable and that you were unable to return them within the 15 day return policy of your retailer.
      We design our headphones to be comfortable for long-term wear, but everyone's ears are different. If you're still having trouble with the headphones, We recommend adjusting the left and right slider to ensure a comfortable and perfect fit.
      At Sony, we are always looking to improve our product quality and features. We have noted your input about your concern and will be sure to forward this feedback to the appropriate department.
      For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
      Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, it’s very good brand, well worth the price for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these on sale. Great value for the price I paid. Would recommend to purchase. Bought 2 of these, one for myself and one for my college aged daughter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      Thanks for commenting! We are really thrilled to hear your satisfaction with the amazing performance and reasonable price of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for purchasing two of these headphones and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, I like it. I will recommend it to everyone it’s a good product

    I would recommend this to a friend