Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Pass, not reliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product I bought from Best buy store
I would recommend this to a friendBest headphones ever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever i used them everywhere keep it up Samsung
I would recommend this to a friend- Pros mentioned:Sound quality
Broke easily
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought that on december and it broke today after 3 months.the sounds its good nice color but the quality not good it all.
No, I would not recommend this to a friend They’re good except with Nintendo Switch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Works good with iPad and iPhones. Only thing is I’m having trouble with people hearing me when connected to my switch. I can hear them but they can’t hear me. Anyone have any idea what this issue might be?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatherineG, While we're glad to know it works great with your Apple devices, we regret to hear you're having an issue when connected to your Nintendo Switch. If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the troubleshooting steps on this link to resolve the issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good audio bad fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, headphones themselves are very loose on your head and will move around with any sort of activity. Good for sitting down and listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with your headphones. Before using the headphones, make sure to extend the slider to its full length before putting on the headset and put on the headset with each earpad fitting snugly over each part of your ear. For more details, please visit this link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like your headphones, especially their sound quality. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent
It's a great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like it should, I just wish it was bigger so it could fit around the ear, not just pressed against it.
I would recommend this to a friendJust a maybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually love anything Sony, but these headphones are tight fitting and a pain to use, that is, turning them on to use for phone and turning off so that I can hear sounds directly off my iPhone. Decent price though, but I will be looking for something easier to use.
No, I would not recommend this to a friendReplacement headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my father to replace another pair (not name brand), he is pleased with the headphones. Also happy with the Sirius XM and Amazon music subscriptions he got as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy,
That's awesome! We are thrilled to know that your father is well pleased with the superb performance of the WH-CH520 Wireless Headphones. We are also glad that he's happy with the music streaming subscriptions that he got. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Purchsed for childrens. speakers and charging good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchsed for childrens. speakers and charging good
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RamakrishnaD! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with starting this Headphone until I went online for instructions which were not provided with product upon delivery. However I now use it regulary whinn watching ball games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyH,
Thanks for commenting. It is unfortunate to know that you had encountered an issue with your WH-CH520. Despite what happened, we are thrilled to hear that you were able to solve the problem by following some online instructions, and that you are now enjoying the performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Good headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it in a deal. Got it to give as a gift. Work fine
I would recommend this to a friendOkay earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time connecting these earphones to my IPhone. The Sony app doesn’t work and I wind up going to settings to connect. Other than that they work fine for what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ncreelwoman,
We regret to hear that you are not completely satisfied with the headphones. We would like to know more about review and turn your experience around. We also want to make sure you get the most out of the WHCH520. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Fantastic sound for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as intended! Hooked them up to my bluetooth tv
I would recommend this to a friendheadphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this headphone is bad, even when you increase the volume to the highest it could be
No, I would not recommend this to a friend- Pros mentioned:Comfort
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones but they stopped charging after 6 months of light use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NataP,
We're truly sorry to hear that your headphones are not charging. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
1. Try different charging cables and adapters, just in case it’s a cable issue.
2. Make sure the charging port on your headphones is clean and free from dust or lint.
3. Plug your headphones into a different USB port or wall outlet to rule out power source problems.
4. Try to perform a reset on the headphones. Connect the headset to an AC outlet and then press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
Find detailed instructions here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
If none of that works, our support team is here for you. Just reach out and they’ll take care of it. You can locate the information on the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Thanks for considering Sony and for letting us know about this issue.
Sincerely,
Estefany
Great headphone wirless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Speaker bought these for my young pre-teen daughter.She love it
I would recommend this to a friend- Pros mentioned:Sound quality
Sony WH-CH520 wireless headphone Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but it has a hard time finding or connecting to Bluetooth connections.
No, I would not recommend this to a friend Blutooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually worth the money. I haven’t had any issue with the purchase.
I would recommend this to a friendMow Man
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I'm glad I purchased and would recommend them. The price was good. Could not ask for anything more for the money. Thanks Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mowman,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional performance and reasonable price of the WH-CH520 Wireless Headphones. We greatly appreciate your recommendation!
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you so much for your purchase and for choosing Sony!
- Romeo