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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2394 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,395 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and perfect for me as I have severe hearing loss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, SharadD! We are extremely pleased to hear that it suits your needs. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the boys and girls in our houses, the best at that price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonG, We're glad that you are enjoying your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Comfortable and Durable!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for good headphones to use to conduct training sessions. These are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattN,

      Fantastic! You've made a great choice! We are extremely pleased it suits your needs. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't try yet but I read a lot ofacctual rewievs so why not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrenoB, Thank you for choosing Sony! With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headsets sound quality wise for its price range

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and good noise canceling . It is the hest value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chromebook,

      Fantastic! We are so happy to know your satisfaction with the amazing quality of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions hard to read. Needs diagram of on switch and volume switch hard to see on unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended for kids.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. Paira with Apple products seamlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MOCHAVILLE, we're glad you like our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Simply Great Value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Great Price. Really really really.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielO,

      Fantastic! We are truly delighted to hear your satisfaction with the superb performance and reasonable price of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and surprisingly comfortable for on-ear headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OwenC, We are glad that you like the quality of your new Sony headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great headphones especially for the price I could not complain. Perfect for a flight or a road trip as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovanniR, thank you for sharing your great experience with the Sony - WH-CH520! We're really happy to hear that you've found great value for their price. With their long-battery life and comfortable design they are certainly a great companion for your adventures! Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is extremely good and i will recommend it to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EduafoM, Amazing! We're glad that you are enjoying your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, the quality and sound is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KinaS, Amazing! We're glad you like the great quality and excellent sound of your Sony WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mr. Flores

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound is great, but the app is not user friendly, they could make is easier for seniors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyF,

      We are thrilled to know your satisfaction with the exceptional sound quality of the WH-CH520. We truly appreciate your input with the operation of the Sony Headphones Connect app, and we are sorry if you find it not user-friendly.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Lightweight headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice light weight headset. It isnt as good at blocking out other noise, but works fine for us.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lilnugnug,

      Thanks for sharing your review and experience with the WHCH520. We're glad that you like the weight of the headphones. Your feedback about outside noise is greatly appreciated. These headphones don't have a noise canceling function. To ensure that you are getting the most out of your headphones, please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools like an equalizer to fine-tune your WH-CH520 and maximize its sound quality to your liking. You may find this link helpful:

      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great holiday gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish and made for a great present. The color options made it an easy present to customize.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnM,

      Thank you for choosing Sony!

      We're really happy to hear that you found the WHCH520 stylish and that it made a wonderful gift. We're glad the variety of color options helped you create a personalized touch.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Value Headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones, especially for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMAN! Thanks so much for the feedback!
      We're really happy to hear you're enjoying the WH-CH520 headphones.

      With their super long battery life and crystal-clear sound, they're a great choice for all kinds of listening.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Headphones worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones definitely closes off outside sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmberS,
      We are immensely pleased to hear how much you're loving your WH-CH520 headphones! We really appreciate you taking the time to share your feedback. It’s fantastic to know that they're doing a great job of closing off outside sounds for you.

      We designed the WH-CH520 with our Digital Sound Enhancement Engine (DSEE) to deliver rich, high-quality sound and an impressive battery life for all-day listening.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Producf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product. It is a must try . Please use it . I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PriyankP, Thanks for the feedback. We're glad you like our product. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the new headset. She goes walking everyday.

    I would recommend this to a friend