Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Sony entry level bluetooth headphones. Works wel, with tv, better with computer and tv. Happy with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, We're happy to hear this feedback! Good to know it works well with your TV and computer. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
Expected more after using premium Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound below average, the battery stopped charging after week of using (an hour a day). Returned without regrets.
No, I would not recommend this to a friendGooooooood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Guapo,
Awesome! We're happy that you are satisfied with your Sony - WH-CH520 Wireless Headphone with Microphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony! - Marco
Verify buyer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product wonderful customer service verify buyer
I would recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I great is great and aswesome I like it is great great I
I would recommend this to a friend- Pros mentioned:Sound quality
just ok for under 40$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but too small for my ears. need to return this.
No, I would not recommend this to a friend Good for workouts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these to work out every morning and I've never had a bad experience with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cheryl, we're glad you are enjoying our product! The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing SONY! ~Earl
Very good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are on a budget , this is perfect . Honestly it worth the money you spend
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, ChukwuemekaO! Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Craig
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but I will change for other model of Sony
I would recommend this to a friendSony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performed as expected. The Sony WH-Ch520 headphones are a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
That's good to hear! We're very happy to hear that you are pleased with the performance of our Sony - WH-CH520 Wireless Headphone with Microphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony and enjoy! - Marco
3 month failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello downton,
Thank you for considering Sony products.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.
Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html
If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.
Best regards,
-Fred
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had any issues with them. They work great. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAbril, We're happy to hear this feedback! Good to know that it works great. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. We appreciate the recommendation and thanks for choosing Sony! -Sam
Great pick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whelp I’m really happy that I purchase these for my 7th grader
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharleszettaW, Amazing! We're very delighted to hear your purchase went well and you are enjoying the excellent sound quality of the WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Jess
Loved
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, I use it when I go on a trip and I don't want to bother others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LourdesYDavila, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and overall features of your WH-CH520 headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Jess
good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my son likes them.........................................
I would recommend this to a friendCool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good product, excelent, nice, this is a gift for my daughter she love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyrnaC,
That's fantastic! You've made a great choice! We are extremely pleased to know that your daughter loves her new WH-CH520. With the WH-CH520 headphones, she will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of the day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very good morning great price for headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lokey, Awesome! We're glad that you are enjoying your new headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. I use them every day for work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewF,
Thank you for the purchase! We're glad to hear that you like the headphones for your work. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!
-David
- Cons mentioned:Volume
DONT BUY NOT LOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not loud at all, not worth the price, I returned them immediately
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KiaraS,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
sony blue tooth ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was hard to get use to; button on ear piece hard to find
I would recommend this to a friend