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Customer Ratings & Reviews

Your price for this item is $38.00
The comparable value price is $68.00

Customer reviews

Rating 4.6 out of 5 stars with 2091 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,091 reviews
  • Rated 4 out of 5 stars

    CB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with the performance of these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fabulous, CharlesB!

      We are extremely pleased to know that you are very happy with the amazing performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality if they just fit my head alil better

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    too tight

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hardly use it. It's too tight to wear w glasses

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    not bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones there is no noise cancellation though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louiemartini, we're glad you like our product. We understand your feedback regarding the noise canceling feature. Unfortunately, this WHCH520 does not have noise canceling feature. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl Sony_US

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to try them out too know . An see I wish they was a lil louder

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NakeishaJ,
      Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
      We'd like to offer some recommendations to help you get the most out of your headphones:

      -You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
      -Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products and for your feedback.
      Best regards,
      Estefany sony-global

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are Sony fans so we are pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeeGee,

      That's amazing! We so happy to know that you are well-pleased with the superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for being one of Sony's fans!

      - Romeo Sony_US

  • Rated 3 out of 5 stars

    Mediocre at best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst part about this item is the app. Next to worthless, difficult to use what little is available. The headphones: not particularly comfortable. Sound is just ok. Disappointing for a Sony product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasts only four months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color and thought the quality would be better. It broke after using it for a few weeks. Wasn’t able to return or exchange it. My daughter was really sad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Elana,

      Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products. Have a nice day.
      -DiegoV Sony_US

  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks didn’t want to give me a refund showed them my receipt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful! Avoid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. Upgrade to something better. First it tries to trick you into downloading an app in order to use the headphones so it can track your data and everything you do. But you get around that and connect the headphones and the sound is absolutely terrible. It’s the worst sound of any headphones I’ve ever used in my entire life. I expected better from Sony.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smaller than it looked in the pictures

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really small,uncomfy and hurts my ears also was not worth the money

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions included with these earphones are totally inadequate! I had to call Sony 3 times to get them to work!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    so small for toddler ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear covers are so small- these should be made for children 12 and under. being returned. Did not connect to anything except a chromebook, not our pc, tv, phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but broke easily Not sure if it was defective

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Affordable nice Sony headphones!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-CH520 Wireless Headphone with Microphone in Black is a nice affordable Sony product. You get what you pay for and a little more with nice quality. Simple packaging that seems eco friendly with no plastic stuff and very recyclable, minimal contents – earphones, short USB-C cable and a leaflet. Absolutely budget friendly product by Sony – don’t expect HIGH end but this is a very nice affordable headset. These are light weight and very comfortable for medium daily usage. They have very good sound and good cushioning around the ears. They come charged and last up to 50 hours, can be changed for about 3 minutes that gives you 1.5 hrs. I’ve not run out of battery while using them and have only put them on the charger once just to get a full charge for usage. There is a built-in microphone that I have not had any complaints while using – this is great for hands-free . The volume buttons are located on the earpiece and they are very close together – have to learn which is which and tap the correct one 😊 The setup wants you to use the Sony app that referenced 360 reality audio – I didn’t care for this and did not follow through with setting up using this. It wants you to take pics of your ears to continue with it. That leads me to just how simple the actual set up was without using that app. Bluetooth pairing and setup was simple and I was able to connect my phone and computer for use at the same time. You are able to utilize Siri and google assistant easily while using them. These headphones are not totally noise cancelling but still good with limited noise interruption. You are still able to hear someone if they truly need you but in general good outside noise muffling. In my opinion, these are a very nice, affordable, and easy to use Sony headset product that I would recommend. Wish they would have come with some type of carrying bag or case, but still small enough and made well enough to throw in your bag without worrying about damaging them. Also, would have liked a longer USB charging cable as this one is just too short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kids2, Awesome! We are so glad to hear that you are happy with your new WHCH520! A listening experience just for you! Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience.

      Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Definitely a Sound Purchase

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the pros- The Sony WH-CH520 Wireless Headphone with Microphone is a lightweight, basic, cordless headphone that is ideal for daily use. Aesthetically pleasing with thick, comfortable padding on the ear pads and headband it’s sizing provides a great fit for smaller sized heads/youth. They’re comfortable to wear with your glasses on, come partially charged and ready to use, and they can connect to 2 different devices simultaneously allowing you to answer your phone while connected to another gadget. The built-in microphone allows for hands-free calling and I was able to leave my phone and walk outside to the mailbox and downstairs into the basement without sacrificing sound quality/connection on the call. It pairs quickly and easily with the push of one button and when connected it prompts you to download the Sony Headphones Connect App that allows you to personalize the headphones’ settings. Both Siri and Google Assistant compatible, it allows you to use voice commands to control connected devices. A USB-C charging cord (10 inches long) allows for up to 75 minutes of playtime with only 3 minutes of charging, which is great when your headphones die unexpectedly. Sony advertises that these headphones support Swift Pair (connection via Bluetooth with a Windows 10 computer) and Google Fast Pair (which allows you to use Google’s Find My Device App to locate them). I personally did not test either of these claims. Now for the cons- at first I was confused by the lack of an instruction manual but there were pictures in the lid of the box they came in showing how to connect the headphones to your Bluetooth device. No case for storage is included but that is to be expected at this price point. The only way I was able to mute the headphones was by using the mute button on my phone. None of these issues overshadow the fact that these are pretty great headphones-especially for the price-point. I would definitely recommend these to anyone looking for headphones that are wireless, affordable, well constructed, with a long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ssejuela,

      Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are so happy to know your satisfaction with the very comfortable & stylish design, multipoint connection function, ease of pairing, long-lasting battery life, and reasonable price of these headphones. We greatly appreciate your feedback with the case storage and mute function.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 1 out of 5 stars

    Dont buy it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They only last me 3 weeks poor material they the speaker just stop working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    way smaller then what was shown.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be a good headphone but it's VERY tiny, It was made for toddler to small child sizes. Not made for adult skulls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I unfortunately returned this immediately because of how uncomfortable they were for me. The pressure of the headband on the top of my head gave me a headache.

    No, I would not recommend this to a friend