Customer Ratings & Reviews
- Model:
- WHCH520/W
- SKU:
- 6594426
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. But, the price was right. I expected more from any sony product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JeffH,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you may have experienced with the quality of the WH-CH520. This does not reflect the high standards we aim to maintain.
We would like to better understand the specific issues you’ve encountered so that we can assist you effectively. Please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended but not that comfortable around the ear. Not sire if it has anything to do with the size of the head. Heard to compare when you buy from online purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iMty, We are sorry that you are not that comfortable wearing your Sony headphones. Please make sure to adjust the headband of your headphones according to the size of your head for more comfortable listening experience: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's nice to hear that you will still recommend your Sony headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Stop working within 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headsets for my son's birthday they stopped working within 2 months Sony replaced them gave us a better color
I would recommend this to a friendNot very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone sounds tinny. Most people could not hear me well. I was using it as a work headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricF,
We appreciate you taking the time to share your experience using the WH-CH520 for work calls. A "tinny" sound often occurs when the audio connection switches to the "Hands-Free" profile (HFP/HSP) to enable the microphone, which sacrifices listening quality for mic functionality. To improve this, please ensure your computer’s sound settings are set to use the "Headset" or "Hands-Free" profile for both the input (microphone) and output (speaker) during your calls. If you are still experiencing issues, performing a full reset on the headphones may also help restore optimal settings.
Thanks for choosing Sony.
Best regards,
Eliab
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality does not stayed sync with my phone. But price was very reasonable. I guess you get whT you pay for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolD,
While we are glad to hear your satisfaction with the reasonable price of the WH-CH520, we are really sorry if you are having a sync issue when using it with your smartphone. This is certainly not the experience we were hoping you would have. Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. You may try using a combination of the headphone volume and the volume of the connected device to isolate the problem. And if you are having an audio and video out of sync or audio delay issue, please refer to the below:
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776910.html?search=sync
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
They’re fine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re okay but I ended up returning them for something more premium. They’re good for the price.
I would recommend this to a friendUnmet expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty small and not rlly great in bass not to mention it’s unable to fold so it’s not very space convenient either
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NolynC,
We regret to hear that you are not satisfied with the headphones. Your feedback about its design and sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the Equalizer/CLEAR BASS setting of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781381.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html
For Sony headphones that are foldable, you may want to check out the WH1000XM4 or WHXB910N.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t know anything about them I thought because they were Sony. They would be loud, but they’re not because they’re different kind of Sony and they were a little bit cheaper but all in all I like them cause I’ll be walking with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatishaM,
Thank you for taking the time to share your thoughts about the WH-CH520 headphones. We appreciate your feedback and are glad to hear that you enjoy using them while walking.
While the WH-CH520 may not deliver the loudness you anticipated, we're pleased that you find them enjoyable for your daily activities.
If you have any further questions or need assistance, please don't hesitate to reach out https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We're here to help and ensure you have the best experience with our products.
Thanks for considering Sony products.
Best regards,
Stephanie
Disappointing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones feel super cheap and I Am Going to retutn them.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well broke right away woranty next time
No, I would not recommend this to a friendSatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good for adults, sound quality is not as expected. Very fragile and can easily break.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Too small for my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sounds good. Just too small for my ears.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Connectivity
Heavy Sound From Lightweight Phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how light and simple these headphones seemed out of the box. I didn't expect the quality of the sound from them, but for on-the-ear type, they have really good bass and clarity. This was the first inexpensive set of headphones where I wasn't immediately tempted to open an equalizer to tweak the sound, they sounded that good. I actually heard and noticed sounds in songs I've listened to many times that I never really noticed. I prefer over-the-ear phones but these sit well on my ears and I don't get the sweat that I do with those type. These are a budget set, no independent volume control, so you must control it with the device playing the sound. They paired easily with my PC and two phones, and have the usual track-forward and back controls. The battery level is reported when you power them on, and even after a couple hours of use still reported "battery fully charged." They charge easily with an included USB-C cable. Being a low-cost set, there is no included zipper case like the more expensive Sony models, but I think the sound quality makes these worth the money. They sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolBoomer, That's great! We're glad to hear that you are happy with the quality of the WH-CH520 Wireless Headphones. You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for sharing this review. Jay
They didn't work .....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't work but Best Buy took them back with no questions asked other than did I want an exchange or a refund. Excellent!!
No, I would not recommend this to a friendDecent headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound was okay, left hinge broke after 3 months tho and sound quality was kind of poor
No, I would not recommend this to a friendPoor quality less than 90 days and broken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality do not purchase. My son used his birthday gift card to buy himself a pair of headphones and wanted something from Sony. He's had them since the end of August and it's now mid October with minimal use and they have already broken. We've been dealing with a warranty return and nobody has assisted us even though it's under 90 days since we've purchased them. Never again Sony. Buyer beware.
No, I would not recommend this to a friendMy review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phones but very easily broken my headphones broke from me just pulling to put them on my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankG,
Thank you for sharing your experience with the WH-CH520 Wireless Headphones and we're really sorry about what happened. This is certainly not the experience we were hoping you would have. Unfortunately, the limited warranty of your headset does not cover any kind of accidental or physical damage. However, you may contact our authorized service center (United Radio Service Inc.) for out-of-warranty repair options. Please refer to this link for more information:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, please email the below information to socialsupport@am.sony.com and we'll be more than happy to assist you.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the headphones.
Sincerely,
Romeo
Sony Social Support
sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music quality, just a little uncomfortable and inconvenient for shareplay on facetime
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demetri,
Thanks for commenting. We are thrilled to know your satisfaction with the incredible sound quality of the WH-CH520 Wireless Headphones. We greatly appreciate your input when using these headphones for SharePlay on FaceTime. As for the fit, the WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but ears do hurt after wearing them a while.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty average, nothing fantastic, but not horrible. Somewhat small on my head
I would recommend this to a friend