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Customer Ratings & Reviews

Your price for this item is $38.00
The comparable value price is $68.00

Customer reviews

Rating 4.6 out of 5 stars with 2091 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,091 reviews
  • Rated 2 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had soundcore headphones prior to these. These are cool but I regret get them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good forWorkout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is good But I use them to Work Out and the sweat is sucked In the material.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrianaA, While we are glad to hear that you are happy with your new WHCH520, we are sorry to hear that it did not meet all of your expectations. For intense workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. Thank you for choosing Sony! -Carl Sony_US

  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my teenage son, mind you, I don't expect a sub $50 pair of headphones to be amazing, but literally within three days, he dropped his headphones on the road, and this teeny tiny piece of plastic that hold the ear cup to the headband snapped like a kit-kat bar. Super disappointed!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sony Headphne review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working well. Sometimes the voice becomes disturbed when on call.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our son and he likes it. Ok for an 8 year old. Not noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lysMc We're glad that your son likes his new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not worth for laptops

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not working with laptop and not compatibles with switching with iphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Moody

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend to purchase. The headset does sometimes connect and other times it does not. When it connects it disconnects while in use. Not fun when you are on a call an all of a sudden the call is moved to ur speaker or dropped since the headset deceived it’s time to disconnect even though fully charged. It’s moody

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    pretty solid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable and really great! my only issue with them is that they don't get as loud as i would like but for the price its worth it. the battery life is absolutely phenomenal. i was traveling for two straight days because of delays and things and i never took them off my head and after all of that they were at 50 percent! took my ears abit to get used to them but after you do they get more comfortable. they may have some problems on connecting them when you are on weak internet but otherwise its all great. if you want cheaper headphones that sound nice and have a really long battery life i would 100% recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rip off,
      Thank you for sharing your great experience with us. We are glad you like the sound quality, comfortable fit, and long battery life of your WHCH520 headphones. We are sorry if the sound level did not live up to your expectations. In this case, turn up the volume of both the headset and the connected device. If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app. For reference: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html

      Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for the recommendation and for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible fitting, very cheap. Sound quality okay but you don’t want to wear them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Splurge on something more expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power button got stuck within 3 weeks. Rendered completely useless.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Upgrade to the ch700

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really like these. They don't fit well. The sound is decent but not great. I would definitely go for Sony ch700, if you can. I have a pair and they really are good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was working fine for a while, but now even if it turns on it doesnt show up on my phone or laptop can i cant connect it. i dont recommend buying it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So so

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay for the price. But honestly I dont like Sony, due to it has a pain sound while it hits 30% of charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is less than perfect. They also fall off my head when I’m at the gym.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanT, We are sorry to hear that the WHCH520 did not meet all of your expectations. Please make sure to wear the unit properly and adjust the orientation of the left and right units so that each earpad fits snugly over each part of your ear. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort.

      For the sound quality, you can use the Sony Headphones Connect app to fine-tune your music! For more information on this, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00286844

      Should you need further assistance, please contact us for help.

      You may send an email to socialsupport@am.sony.com.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice product at a nice price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has long had a reputation for producing quality audio products--from the first Walkman in the 80s to a full product line of wireless in ear buds and on ear (cans) today at various price points to meet any budget. The Sony WH-CH520 product is the newest addition to the product line. MSRP is $60, but generally retails of just under $50, which makes them a bargain to get high end features. The packaging is minimal and does not include a carrying case. I don’t go to a gym to work out or regularly travel on an airplane, so I don’t need a traveling case. The included paper Reference guide is also very minimal. You need to download either an Android app or an Apple app in order to use MultiPoint. Pairing is pretty easy. The problem I’ve always had with MultiPoint is having three devices—Android phone, iPad Pro, and a Windows laptop. A QR code on the inside of the box can help with getting started. The first thing I noticed is how light they are compared to other on ear style wireless headphones. I’ve had the other higher end Sony’s before but they can become tiring to wear for long periods of time. There are three physical buttons on the right ear: volume up/fast forward, power on/off and pairing, volume down/jump back up. A tiny light provides charging and power status. The stated battery life is 50 hours, but I haven’t had them long enough to evaluate that. They come with a short USB A/C cable which is a little bit awkward to plug into my laptop. I ran through the ear shape test to try out the 360 audio feature. I listened to the Booker T & the MGs songs included on the Artist Connection app, but I honestly couldn’t hear anything different (other than the great music). Bluetooth 5.2 range is pretty normal. The sound quality is excellent; I tend to prefer music at a low volume anyway, so booming bass doesn’t interest me. The app has an equalizer with these settings: Bright, Excited, Mellow, Relaxed, Vocal, Treble Boost, Bass Boost, Speech, Manual, Custom 1, Custom 2, Off. Noise cancelling is achieved by the fit of the ear pads, there is no bult in active noise cancelling/hear through option. There’s no 3.5 mm jack if you need that (I don’t). I’ve been using them for video classes I’ve been taking on my laptop; they are great for isolation and focus. I turned DSEE setting to Auto, but I’m not sure if I could tell the difference. According to Sony, it’s for Digital Sound Enhancement “you can hear a rich and natural sound which is almost exactly like the original source.” The Sony app has more “stuff” in it than I really care about—earning “badges”, tracking your usage. Easy to ignore. But oddly enough, the app remembered the other Sony headphones I’ve used. Voices on phone calls sound normal, and no one complained (which often happens with other headphones) that I sounded funny or in a tunnel because I was on a headset. Overall, for an inexpensive set of headphones, they are very comfortable and have good sound. Multipoint makes it easy to switch devices. Yes, I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wase4711, We're glad to hear that you chose the WH-CH520 Wireless Headphones. We're very grateful for this positive feedback! Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. A built-in microphone provides you with hands-free calling, and it also works just as well for joining an online class or work meeting. For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.
      Thanks for the recommendation! Jay Sony_US

  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Good Quality for the price...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid won't take these things off. They are comfortable, reasonably sturdy, have great sound and connectivity. Sleek design, low-key profile on head and good quality for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this fantastic review, AngeloN!

      We are absolutely thrilled to hear that your kid won't take their WH-CH520 headphones off! It’s incredibly rewarding to know that we’ve succeeded in delivering a product that combines comfort, great sound, and a sturdy, sleek design that works well for daily use. We designed the WH-CH520 to offer excellent quality and features at a great value, and your feedback is a wonderful validation of that effort.

      Thanks again for choosing Sony for your family's audio needs!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor audio. Not worth the money.sound transmission is poor. Only one side works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective and poor quality headphones.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outer vinyl surrounding the ear part is peeling and causing irritation and a rash on my neck and ear area. I purchased subject headphones less than four months ago but it is now unusable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quality at a mid range price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for another quality set of headphones that are over the ear. I have many nice ear buds, but for longer term use, I prefer over the ear because of the comfort. I wanted something in this mid price range of good quality because I want to have a set at the office and leave them there. My older set of headphones I have been taking back and forth with me, but I'm tired of being worried they will get broken or lost in transport. I wanted sound quality, light, and from a reliable brand that I knew would work, and have software that actually does well with customizing the sound. I also wanted a slightly lower price point. This does it all. The app has many pre-sets, but I did custom and turned on the digital sound enhancement engine, and I feel like the sound is all around me. The instraments on many of my albums are delineated well, and vocals and be teased out also if you want. From classic rock to current pop and country all sound great. Classical does well also. The comfort in these is good, cover my ear fairly well and the seal is good pretty good. They are light, and secure also they fold flat to fit in my desk drawer easily. They did not come with a case or bag of any type, slightly disappointing, but not a big thing. All in all I do say you get what you pay for and these do not disappoint. I have low price point sets for my van and kids to use, they are good, but these blow those away in dynamics. The lower cost ones i find great for the van and even gaming for me, but if you want to have a mini theater experience or really hear music you are listening too and have the oustide world turned down, these can do it. I do recommend these to friends and family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi averagetechguy,

      Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 2 out of 5 stars

    Waiting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im waiting for All things Please don't let me down

    I would recommend this to a friend