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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2399 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,400 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my grandsons cell phone. Uses it constantly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent budget headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this budget headphone is acceptable. Sound quality is good with alot of bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, TedA. Thank you for sharing your experience with us! We're glad to know you're enjoying the bass from your WH-CH520 Wireless Headphones! Remember the sound quality can be customizable to your music preference with EQ Custom on the Sony | Headphones Connect App; you can also boost the quality of compressed music files and enjoy streaming music with high quality sound through DSEE™ (Digital Sound Enhancement Engine). We would like to know if there's any advice you want to give to us to help us improve the rating! Thank you for choosing Sony, best regards. -Jenn. Sony_US

  • Rated 3 out of 5 stars

    Ok headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok headphones. The $20.00 Sony sound a little better in my opinion if you want Bluetooth connectivity without spending a lot then yes; but if you can save your money and spend to get the 1 or 2 models higher. To me the sound was coming low on this model.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techsavvy1, We appreciate you taking the time writing us your feedback about the WHCH520. We regret the the loudness did not meet your expectations. You may try the following steps below to troubleshoot low sound issue:

      Adjust the volume of the headset and the connected device.
      Connect the Bluetooth device to the headset once again.
      Reset the headset.
      Initialize the headset, and pair the headset and the device again.

      Please check the Help Guide for more details:
      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Good buy for your money. I recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user754054, thanks for sharing your experience with the Sony - WH-CH520! It's rewarding to hear that they're delivering great value for their price. With stunning sound quality, long battery life, stable connectivity and enhanced call performance, these headphones are built to keep up with your day! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 9 year old son and he loves it and so do I

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work well and connect to my PC well. Get one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeS,

      Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony never disappoints, my son likes it , I like …

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WH-CH520, ThiagoG! We're glad to hear that both you and your son are enjoying them. It's wonderful to know that Sony continues to meet your expectations. The WH-CH520 is designed for everyday comfort and features impressive battery life, helping you listen to your favorite music for up to 50 hours on a single charge. We're grateful for your support and excited that our product is making a positive impact for your family! If you ever have any questions or want tips to get the most out of your headphones, feel free to reach out.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Sony Wh-Ch520

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and she is very happy with them. The only issue we had is that we couldn't connect them to an old MPOW wireless receiver that we tried to set up for her to use with an analog Korg drum machine. She uses them for her phone and they work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Shop at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing price, amazing product!! Best Buy is always the place to go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayshaunV,
      Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the WH-CH520 and that you found it at an amazing price.
      The WH-CH520 have an ultra-long battery life of up to 50 hours.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price would definitely buy again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall product. But not very loud! I work in a loud warehouse setting and work out a lot and it blocks neither the loud machines at work or the loud public gym. But the battery lasts long, they connect great and automatically and they fit comfortably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WhitneyT,

      Thanks for commenting. We are thrilled to know your satisfaction with the long-lasting battery life, Stable Bluetooth connectivity, and very comfortable fit design of the WH-CH520. We truly appreciate your feedback with its loudness/volume. The loudness as well as the sound quality of these headphones usually differs from the source's signal and content that is playing. To ensure that you are getting the most out of your headphones, please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools like an equalizer to fine-tune your WH-CH520 and maximize its volume to your liking.

      I hope this helps.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you so much for your purchase and for choosing Sony!

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5* noise block for sensory overload situation 5***

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyM,

      Thanks for purchasing our WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Head phones. I use these when doing Yard work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought them for my husband. IHe love them. I am very please with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great introductory headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loved getting her first wireless headphones. This is a great introductory headphone for a child, age 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do the job, and hassle free pickup from best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a similar item from another big box store. Order was unable to be filled and they wanted to ship. I needed it now. Found these, ordered online for pickup close by with no hassle. They work great for normal use. Mic is not so great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi paulb,

      That's amazing! We are thrilled to know your satisfaction with the superb performance of the WH-CH520 Wireless Headphones. We are also delighted to hear that you had a great shopping experience with Best Buy.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good we have bought this item and it is useful for kids learning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones that work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product exceeded my expectations, as did the timely, damage-free shipping. Many thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought for my daughter and she loved! She uses everywhere ❤️ we are in peace now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I chose this type because it also keeps my ears warm when it's cold outside.

    I would recommend this to a friend