Customer Ratings & Reviews
- Model:
- WHCH520/W
- |
- SKU:
- 6594426
Customer reviews
Rating 4.6 out of 5 stars with 2091 reviews
(2,091 customer reviews)Rating by feature
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH-CH520 Wireless Headphone with Microphone for its clear sound quality, comfortable and lightweight design, and decent battery life. The headphones also offer good connectivity and a sleek design. Some customers have noted that the volume could be louder and that the headphones lack folding capabilities for improved portability. Overall, the headphones are well-received for their core features.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor not load not what i though the sound would be
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not big enough to cover whole ear. Smashes it instead.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Great value and solid sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s a lot of competition in the sub $100 headphone market, and the Sony's WH-CH520 can hold its own. At a price of around $50, they are a real bargain. At this price, there is no noise canceling, and they use some electronic tweaks to improve the sound, but they are a sound value. They also work quite well for phone calls, and they do have multi-point connection ability. Quality-wise, these seem well-made, and they are very light and comfortable for on-the-ear phones. I haven’t had them long enough to really test the battery life, but that does appear to be quite good. These aren’t for audiophile listening but are great wireless headphones to use with a phone or tablet. There’s a Sony app to help with setup, and it’s how you access the equalizer and Sony’s “360 Reality Audio” feature (more about that later). When I first tried pairing them, they found and paired with my computer rather than my phone. After some unsuccessful mucking about, I deleted and reinstalled the app and reset the phones. After that, all went smoothly. The “360” effect is a little unusual. It must be set up in the Sony app and requires you to take photos of your ears for Sony to analyze. At that point, you find that it works with just a handful of streaming apps. Tidal was supported, but many of the most popular services are not. It does prevent the harsh left/right separation often noticeable with headphones or buds, but it’s also a bit over-processed for my taste. I found the “Clear Bass” feature is more useful. It has an effect more like a loudness setting, and doesn't tend to muddle the other frequencies. For good, everyday use and travel (if you don’t need noise canceling), these are a great choice. At the price, they are a solid choice and easy to recommend.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capshroud, Awesome! We are so glad to hear that you are happy with your new WHCH520! A listening experience just for you! Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Worth the Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had AirPods before this but eventually they broke down on one side of the ear. I was tired of the expensive cost of earphones and really didn’t want to spend lots on the same earphones. I came across these headphones when looking for a cheap alternative and honestly it’s worth its price. Even though it’s not ANC it still covers a good bit of noise. If you have a problem with headphones that don’t go over the ear then I would consider a different option, but these on the ear headphones don’t cause much irritation to my ears. The sound quality is good and if you download the Sony app you can tune it just to make it a little better for your tastes. The battery life is what it’s advertised to be, lasts very long and doesn’t need constant charging all the time. Portability is a bit of a problem because they don’t fold in, only the ear muffs rotate to lay flat so if you don’t like having headphones around your neck all the time then good luck. Other than that for the price of 60$ it is worth the buy for people who just need a cheap good quality headphone for everyday use.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friend Rated 2 out of 5 stars
Peeling headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Peeling all over. Covering is coming off of the headphones.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
connection issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony but this one stopped working after a little over a month, and I can't even return it.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Great sounding headphones on a budget
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got a pair of Sony WH-CH520 wireless headphones. For the price, I was pretty impressed. In the box you will find the headphones, a short 8-inch USB-A to USB-C connector cable, a very short set of instructions, and the warranty information. The first thing I did was pair them with my Samsung cell phone. It was a simple process. In my case, I already have the Sony headphone software on my phone for my earbuds so I didn’t have to load it, but that would be your next step. In the app, you can configure the headphones to sound the way you want them to. The software provides an equalizer as well as the ability to analyze your ear shape for the best possible sound. They support 360 Reality Audio, if that is something that you utilize. With the software, you can connect 2 pairs of Sony audio devices at the same time and they provide help via voice guided prompts. They also monitor your usage and where you use them. While they lack Active Noise Cancelling (ANC), they still sound very good. The ear cups fit snuggly over your ears and keep much of the external noise out. They have good bass sounds as well as good treble and mid-tones. While they don’t compare to the sounds of my Sony ANC Earbuds, I think they make great everyday headphones. The microphone works well and sound nice and clear on the other end. One of the best features of the headphones is their battery life. Fully charged, they are supposed to provide 53 hours of use. A 10-minute charge provides as long as 1.5 hours of use. Use them with your laptop, Android Smartphone or Apple iPhone and they will outlast the battery in your device. I highly recommend these headphones for those on a budget.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiFan,
Amazing! We are so happy to know your satisfaction with the exceptional sound quality, long-lasting battery life, outstanding features, reasonable price, and superb performance of the WH-CH520 Wireless Headphones.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for sharing your awesome experience and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality, Weight
Rated 4 out of 5 stars
Good for Quiet Environments
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a number of Headphones in my collection, but many of them are large and/or bulky because of added features like noise cancelling etc. I was looking for light pair of Bluetooth headphones to walk around the home and property, simply for listening to music or making phone calls. In the warm humid summer weather we have here in Florida, full over-the-ear cups and wide cushioned head bands can get very hot and thus sweaty. After reading the specifications the Sony WH-CH520 wireless headphone seemed worthy of a try. FEATURES: - Built-in Microphone - Siri/Google Assistant compatible - “360 Reality Audio” compatible for fully immerse sound (when using compatible music services) - EQ Customizable using the Sony | Headphones Connect App - Boost the quality of compressed music files with high quality sound through DSEE - Connects to your PC, TV, phone, etc. easily with “Swift Pair” - Designed to be comfortable and lightweight for all-day use - Up to 50-hour battery life and quick charging PROS: • Very lightweight • Good sound and easy setup • A very good value • The Bluetooth maintains a steady good range connection • The person you are calling can hear you clearly CONS: • Small on-the-ear padded cups let in a lot of ambient sound meaning you can’t use them in a noisy environment • On-the-ear cups can be uncomfortable after long use by some people CONCLUSION: A great choice as an extra pair of earphones, if your high-end earphones are lost, fail, or are unnecessarily cumbersome for the location.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddio,
Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are extremely pleased to hear your satisfaction with its very lightweight design, exceptional sound & call quality, ease of setup, reasonable price, and stable Bluetooth connectivity. We greatly appreciate your input with the design of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Rated 1 out of 5 stars
Noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you hear high quality audio ,will be hearing noise.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendRated 1 out of 5 stars
They are garbage, lasted 20 days,
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 20 days, will not charge or turn on. No way would I recommend purchasing these.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Best Headphones for the Business Traveler.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for the business traveler. They do not take up a lot of space, but they are much better than earbuds when you have a long flight. Even though they are not noise cancelling, you can still zone out and fall asleep on a plane. The size and weight of these headphones do not take up much space if you are trying to travel light. Also, if anything were to happen to these headphones during travel, you wouldn't be too mad because of the price. Battery life is very good. Very light and comfortable. The sound quality and the bass was very good for headphones at this price point. If you want better audio quality then you will have to pay more. Making and receiving calls went smooth with no problems. The app is needed for the 360 reality audio feature. The setup for the 360 audio is a pain because it requires you to take a picture of your ears. The 360 feature wasn't very impressive when using with my Amazon music premium subscription. I was more happy using the app for the graphic equalizer to tweak the sound just the way I want it. These headphones have officially replaced my earbuds for business travel.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigRoy, That's great! We're glad to hear that you are happy with this WH-CH520 Wireless Headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a three-minute quick-charge can give you 1.5 hours of listening time. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for giving the product a perfect rating! Jay
Rated 2 out of 5 stars
Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on markdown still over price for quality of head phones.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeoG,
We are sorry to hear that and we appreciate your feedback. You may not be aware but our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will also make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Your headphones also support the “Sony | Headphones Connect” app that allows you to personalize your listening experience and opens new features.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
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Sincerely,
Vincent
Rated 1 out of 5 stars
JUNK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOOO DISAPPOINTED SOUND IS AWHFUL I WISH I DIDN'T PURCHASE THESE WAS A TOTAL WASTE OF MONEY WARNING DO NOT BUY!!!
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Overpriced for what you get. Feels kinda cheap.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michaelj,
Thank you for your time writing this review. We regret to hear that we were not able to meet your full expectations with the WHCH520 headphones. We'd like to help and turn this experience around.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
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We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Cutest neutral headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed! I needed new headphones that are good but don’t break the bank. These are my first Sony’s and won’t be my last. They’re cute, comfortable, neutral and the sound quality is actually so good! I use these for work as a recruiter so I’m always interviewing people and they hear me perfectly fine. My one minor is if you’re bumping over 70% people around you can hear but I’m never playing music that loud, so for me it’s not a deal breaker. Love that it comes with an app to mess with sound settings! Get them!
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino
I would recommend this to a friend Rated 1 out of 5 stars
Don’t Buy - Look for Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had those for just over 2 month and the volume -minus button sticks not allowing them to power up. Can’t return. Sony blows! Used to be a reputable company.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them on sale thought it was a good deal. They worked okay for a month and then one side stopped working. Money in the garbage.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YiselL,
Thank you for your review and really sorry if our WHCH520 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding your audio issue with one side of the headphones, we'd like to help you isolate and fix the problem. If you haven't tried yet, please perform our suggested troubleshooting steps on this article and see if it resolves the issue:
There is no sound, or sound is only heard from one side of the headphones - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00204551
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com and we'll be more than happy to assist you.
Name:
BestBuy Username:
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Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Rated 1 out of 5 stars
Junk. Do not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband has used these very little in the 3 months he has had them. Now they won’t work at all. Junk.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Junk. Volume buttons hard to see. Spend more for a better Sonyproduct.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuyFan,
Thank you for the review and we do apologize for the inconvenience. The volume buttons is located on the right side of the headphones.
Reference: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
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Regards,
David
Rated 1 out of 5 stars
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are horrible. I would never ever buy them again. Sorry
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend









