Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 12529245
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Works poorly... Very disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this purchase! Doesn't work well... Audio does not pick up well. A couple of times it lost connection when in use. During phone calls it is glitchy and for the most part it barely picks up my voice during a call. Overall, this product quality is poor!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jass,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your expectations and issues that you are experiencing with the WHCH710N headphones. Allow us to help make this a better experience. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Please try some solution on these links that may resolved issues with the headphones:
Bluetooth connectivity issues: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
Using the headphones for phone call:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752837.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only have like two weeks before it stop working. It doesn’t connect to my device although it said it’s connected but no sound can be hear from the head phones. Only works with the cables don’t waste your money on this wireless headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isai, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752813.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
I hate these smh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why these reviews are lying these literally suck. These have worse sound quality than my broken skull candy headphones from 2012.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi camryn,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the sound quality of the WHCH710N headphones. Allow us to help make this a better experience. Please use this link with troubleshooting steps if the sound quality on the headphones is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris