Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 12529245
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Buy something else overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall quality isn’t to good. Biggest issue I have is you can hear the plastic creaking even during the songs any time you move your head around a little bit. Easy to use and set up. comfortable to wear. For the price I certainly would’ve expected better from a brand name like Sony. Thought about returning them but I’m not going to go through the hassle at this point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mcffdan,
Thank you for purchasing the WHCH710N. While we are glad that you like the ease of use and comfortable fit of the headphones, we regret to hear you having issues where you can hear plastic creaking noise on the headphones. We'd like to help and isolate the issue. Please check if creaking sound is different than the more common static or distortion sounds caused by environmental interference issues.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WHCH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Money well spent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great on a plane and have really good sound quality. They take a little long to charge at first but they also last a while. On an airplane there is very little noise from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2020myOmy,
Awesome! Thank you for such a great review. We're glad to know that your investment is worth it.
We're thrilled to know that you are enjoying the sound quality and battery life of the WH-CH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. Thank you for choosing Sony! - Kris
Good earphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. Only complaint is one of the ear pads material had separated, exposing the foam. Was able to repair with needle and thread.
I would recommend this to a friendMy headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That's my workout headset, the sound is very good, noise canceling perfect. Long battery life, overall great headset. And also the Bluetooth range is wide.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verybad,
Awesome! We're glad to know the WHCH710N suits your needs and expectations. Nice to hear you are enjoying the great sound quality, long battery life and noise canceling features of the unit. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. Thanks for choosing Sony! - Kris
My Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active Noise Cancellation was amazing. Build and sound quality wasn’t bad. And the felt really comfortable. I can wear these headphones for hours and not get irritated by the comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amin,
Awesome! We're glad these new headphones fits perfectly to your lifestyle. Nice to hear you are enjoying the sound, build, comfort and noise cancelling functions of the unit. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling and the battery last a lot. Sound quality is good and allows for full immersion on podcasts and music with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yogi,
Thank you so much for taking the time to leave an excellent rating! It's great to hear your enjoyable experience with the great sound quality, noise canceling features and long battery life of your new headphones. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Great Option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and comfort. Head does get a little sweaty after long usage (as in a flight), but it is as expected with an over-the-ear headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nunya,
Thank you for the 5-star rating! We're glad you are enjoying the great sound and comfortable fit with your new headphones. The WH-CH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Good value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, used for work. Noise cancelling wasn’t that great and also broke after about a year
I would recommend this to a friendExcellent value for the traveler
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dollar for dollar a win over pretty much everything for the traveler. Bose are great but at a much higher price point. These headphones are what make it easy to get off of intercontinental flights ready to go and not all worn out from drone and fatigue. Excellent value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wilbur,
Awesome! We're glad to know your new headphones suits your needs and expectations. This headphones are really great for travelers especially when using them on an airplane. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710N use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Not that great.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok, noise cancelling worked really good. But it lacks in sound quality. I ended up returning these and found at marshalls some JBL tune500 that were a lot better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enrique, We regret to hear that you're having an issue with the sound quality of the WH-CH710N noise-canceling headphones. We're sorry to hear that you returned this unit. We apologize for the inconvenience. The issue might resolve to turn off the volume of the headset and the connected device, then reconnect the Bluetooth device to the headset once again. In any case that you need our assistance, please check our support website (www.sony.com/esupport). Thanks for sharing this review! Jay
Good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, with good bass. Only complaint is that they can squeeze your ears a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi caburken,
Thank you for your time writing this review. We are glad you like the great sound quality of your new headphones. However, we are sorry if you are experiencing discomforts while wearing the unit. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones.
The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We've taken note of your feedback and thanks again for purchasing Sony! - Kris
Good Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, good sound quality and decent noise cancelling effect. A little bulky to store
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xandras, Great! We're glad that you like the sound quality and noise canceling function. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Couldnt go wrong with this price and quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of this for my parents, they use it with Bluetooth splitter and works quite nice, good sound, Amazing battery life and quick charging. Using it with my TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikindshah,
Thank you so much for such a great review! That's very sweet of you on buying your parents a brand new headphones and nice to know they are enjoying them. As always, you can be assured of our product's quality and functionality. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris
Heasphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base worth the price I would order pair for my kid so we both couls enjoy the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Awesome! We're glad to hear your enjoyable experience with the excellent sound and bass with your WHCH710N. These offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We are looking forward to your next purchase and thank you so much for choosing Sony ! - Kris
Decent set of headphones nothing great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally think the 700 sound better that’s why I didn’t give it more stars it’s a good set but I thought it was a step back IMO. It does look better but feels slight cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jhernandez626, Thank you for taking your time in sharing this honest review with your W-CH710N Wireless Noise Cancelling Headphones. We're glad you appreciate our product and the design of it. We value your input and appreciate the feedback, it helps us improve our future products. The WH-CH710 headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710N use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for sharing your feedback and for choosing Sony. -Jess
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. These are everything i needed and wanted in a pair. Has the right about of bass and the sound is clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeminolePride,
Thank you for such a great review! We're delighted to hear how much you love your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Worse than their predecessor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a huge letdown. While the noise cancelling is excellent, the audio quality is downright dreadful. Where I had clear, crisp sound with my last pair of bluetooth headphones (the WH-CH700), the sound on these is muffled and muddy across the board. With no support for the official Sony Headphones Connect app, there was no way to even tinker with the balancing to at least attempt to let these headphones sound half as good as the old pair I had. I would not bother with these, even for the sale price I got them for these are not worth it. It's worth noting that I'm nowhere close to being an audiophile by any means, but the poor sound quality is noticeable to me with my couple days of experience with it. The good things about this pair of headphones (battery life, battery level reporting, being able to connect to more than one device) really does not outweigh the huge negative with these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron,
Thank you for your time writing this review. While we are glad you like the noise canceling features of the headphones, we're sorry to hear that the sound quality did not live up to your expectations. Allow us to help make this a better experience. Please try some solutions on this link to troubleshoot if the sound quality is low:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Good chive. Very pleased.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, good sound and reasonably priced. My BOSE quit on me and I chose these to replace them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
Awesome! We're glad to hear you like the comfortable fit, great sound and reasonable price of the WHCH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Great sounding headphones... however
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good quality head phones, they just had a lagging and stuttering issue when connecting to my PC. I made sure everything was updated etc... but they didn’t work out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun, thank you so much for your review. While we are glad you are satisfied with the outstanding sound quality of our WH-CH710N, we are sorry if you are encountering a connection issue with your PC.
The following situations may affect the quality of the Bluetooth® connection between your unit and the connected device:
• The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
1. Change the position or location of the unit or connected device.
2. If the connected device has a cover on it, take it off to improve the communication distance.
3. If the connected device is in a bag or a pocket, try moving the position of the device.
4. Place the devices closer together to improve signal transmission.
• Signal interference may occur when a Wi-Fi® device is in use near the unit if they both use the same 2.4 GHz, frequency band. To resolve the issue, try the following:
1. Turn off the Wi-Fi function of the connected device.
2. If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
3. Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
Note: Turn off the noise-canceling function if you are using a noise-canceling headphone.
• If multiple devices are connected to your router, speed may be slow. Turn off the other devices or disconnect the Wi-Fi connection to the router, then check if the signal strength has improved.
• Bluetooth transmission is affected if too many applications are running at the same time on the connected device. Close applications that you are not using to avoid slowing down the Bluetooth transmission.
If the lagging and stuttering issue persists after performing the steps above, restore the unit to factory default.
1. Delete pairing data, and then pair the unit and device again.
2. Reset the unit.
3. Initialize the unit.
For instructions, please reference the link below:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones. They fit nicely around my ears. The sound is awesome and the noise cancellation works great. I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cookie, Great! We're glad that you are enjoying the sound quality, noise canceling function, and fit. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin