Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Meh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest. Didn't like them that much. The buttons are too hidden. It's hard to tell the volume from on switch. They are a bit uncomfortable too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pedrillo,
Thank you for purchasing the WH-CH710N headphones. We regret to hear that we were not able to meet your expectation with the headphones. We'd like to help and make this a better experience. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. You may open this link below a reference for headphones parts and functions. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752814.html
May we also contact you for help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WHCH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Noise canceling!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars if build quality was abit better, but overall for money spent i feel is fair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheOne,
Thank you for the review and we're glad you like the noise canceling of the headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Material quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good in sound quality but break very easily got cracks in just a few weeks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lewis,
We're sorry to hear that. To further assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Easy to use headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price and more. I was surprised how easy it was to connect to your Bluetooth. I had previous headphones but this was one tops them all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaver, Great! We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t sure about getting a pair into I watch a YouTube review on them but I have them for a couple of months and they or great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithN,
Thank you for sharing your great experience so far with your WHCH710N headphones. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality sound of the headphones did not match what I was listening for. I am looking for AUVIO headphones. Not a match, not even close.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Gillings, We are sorry to hear about your experience. The sound quality of the headphones will also depend on the quality of your source. We suggest playing high-quality audio to have a better listening experience. To further isolate the issue, you can follow the guide from this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Cheap material
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paying for! Very cheap material. The noise canceling is not so good in compare to beats. I don’t recommend this product to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole,
Thank you for purchasing the WH-CH710N headphones. We regret to hear that we're not able to meet meet your expectation. We'd like to help and make this a better experience for you. If the effect of noise canceling is not sufficient, please follow the steps below:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Kris
Great look!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and look are great! However, I have not tried them yet as they are Christmas gift and won’t be opened until then, so I cannot review how they feel or sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccg1,
Thank you for the positive feedback! We're happy to hear you like the built and design of the WHCH710N. We're confident that you'll gonna love the amazing sound quality of the headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Enjoy your new headphones! - Kris
Sony Doesn't Disappoint
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No what you really buy from Sony....their products are always pretty good. This one is no exception. For the price, its really terrific. I use them every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Safety4cdl, Choosing these headphones will definitely be worth it! Thanks for purchasing our WH-CH710N headphones. We're really happy to hear you're very satisfied with the excellent sound and overall features of these headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for sharing your amazing experience with the headphones and for choosing Sony! -Jess
Almost perfect for teen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great, only drawback is lack of support for it on the iOS Sony app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Thank you for sharing your experience with us. We're glad you the like the WHCH710N. If you are referring to Sony Headphone|Connect app, we are sorry but this headphones is not compatible with the app. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Good headphones, some difficulties pairing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but took one point off for pairing issues when tried to pair it with the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi slg1, We are sorry to hear you are having an issue with your Sony wireless noise canceling headphones. We can isolate this paring issue by following the guide from this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752754.html. Despite your concern, we are happy that you still like your Sony headphones. Your new WH-CH710N wireless noise canceling Headphones offer powerful, distraction-free listening wherever you are. With noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grandsons loves wearing headphones. He has 2 pair at his parents and 2 pair at grandparents house. He is never without his headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey,
Thank you for sharing your grandson's great experience with us! We're glad he loves the WHCH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Mrzy63
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so satisfied for my wireless noise canceling headphones my Sony and I’m recommending for the future customers my Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjrcv,
Thank you for such a great review and recommendation! We really appreciate your satisfaction with your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife love earphone for listening to podcast while doing other things around the house as well as talking on phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jupe,
Thank you for sharing your wife's great experience with our WHCH710N headphones. We're glad she is enjoying the headphones while doing other things around the house. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
LAPD 15
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a birthday gift for my granddaughter. to replace and older headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TKJR,
That is very sweet of you on getting your granddaughter a brandnew headphones! This is definitely a great birthday gift for her. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
MY SONY Headphones and Marriage Saver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I need hearing aids on a daily basis, but for 1st time in a long time, I can listen to Television without having volume maxxed out,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mavic2S, We're glad that you are enjoying the sound quality of your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Sound quality is Crisp and clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headsets annoys the people other side during the initial secs of the phone call by adjusting to surroundings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vamsee,
Thank you for sharing your experience with us. We're glad to hear you are enjoying the great sound and clear audio with your new headphones. When using the unit to perform hands-free talking on the phone, noise may occur depending on the connected device or the communication environment. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Your feedback is greatly appreciated. Thank you for choosing SONY! - Kris
- Pros mentioned:Battery life
Ok for a cheap set you don’t care about. Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, flimsy feeling, no bass, sounds weak. Excellent battery life
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyaddict,
While we're glad you like the great battery life, we are sorry to hear our WH-CH710N failed to meet your expectations, particularly with the sound quality and build quality. This is not the experience we want you to have. For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
- Unfortunately, this unit does not support the Sony Headphones Connect app for adjusting the EQ and trying different sound modes.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great sound, but..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphone for my son. It was $99,95 comparing with the original price of 149.95 He liked the great sound of it. I didn't last more than two weeks to broke. Sometimes sale price means that you must expect that there is some hidden issue will face you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haitham,
Thank you for reaching out to us. While we are glad you like the great sound of the WHCH710N, we're sorry to hear it broke down after 2 weeks of use. This is definitely not the buying experience we want you to have. We'd like to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
WH-CH710N WIRELESS HEADPHONES
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CAN BE USED FOR PHONE CALLS. MICROPHONE IS GREAT. CAN BE USED WIRELESS OR WIRED. IF USING THE WIRED, BOUETHOOTH DOES NOT WORK.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JBLSPEAKER, We are glad that you like your new Sony wireless noise canceling headphones. Your new WH-CH710N wireless noise canceling Headphones offer powerful, distraction-free listening wherever you are. With noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear, and with up to 35 hours of wireless playback, you can listen to music all day long. You can only use either the Bluetooth or wired connection at a time with these headphones. Thank you for choosing Sony! Vincent