Customer Ratings & Reviews

Hi moviereview, We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin

Hi MrPotatoHead, thank you for choosing and purchasing our product. We're glad you like the comfort of your headphones. We're sorry to hear that you have an issue with the sound quality of the WHCH710N. Please follow this link for low sound quality:

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

The WH-CH710N has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. Thanks for choosing Sony!

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Millie,
Thank you for your time writing this review. We're glad your investment with your new headphones is worth it. We're sorry to hear some issues that you are experiencing with the unit. Allow us to help troubleshoot and resolved the problem.

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Please try some solutions on this link to troubleshoot if you are hearing noises on the headphones:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WHCH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks again for purchasing Sony! - Kris

Hi Jacob, Thank you for the feedback on your experience with your WH-CH710N. This is usually not the case for our headphones nor the experience we want you to have. For further assistance with your concern, you may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please refer to this link for additional details: https://www.sony.com/electronics/support/articles/00006741 Regards,
Sam

Hi Bmac,
Many thanks for the 5-star rating! We're glad they were able to help you out with your headphones. In case you need any assistance, feel free to contact us and we'll glad to be of help. You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris

Hi YaBoiBennyB,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with the build and sound quality of the headphones. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale.

We are sorry if if you feel that the sound quality is pretty flat with few mids and weak bass. Sound quality may also vary depending on the source, connection and music you are playing. If you feel that the bass is low, try adjusting the bass on the connected device if available. You may also try some steps on this link if the sound quality is low on the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Kaotic,

Thank you for purchasing the WH-CH710N headphones. While were glad that you like the great sound of the headphones, we regret to hear that we were able to meet your expectation with the build design. Sony takes into consideration all feedback as it helps to improve the quality of our product and services. We appreciate you and thank you for choosing Sony! - Kris

Hi DanC, Thank you for sharing your experience with our WH-CH710N headphones. We regret to hear you're having some noise canceling issues with the headphones. To ensure optimal noise canceling performance, please refer to the guidelines and steps below:

Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Sarah,
Fabulous! We're glad we were able to give you a great deal. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris

Hi SaJuan,
Many thanks for the 5-star rating! We do apologize but this review is for our WHCH710N headphones. However, we're really glad you love everything about your PlayStation console. Thank you for purchasing Sony! - Kris

Hi Farmer76455,
Thank you for purchasing the WH-CH710 Headphones. This is a nice gift that we're sure that your daughter would love. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. Thank you for choosing Sony! - Kris

Hi Rumfordred, Amazing! Thank you for sharing such an excellent shopping experience. We're glad to hear your son is enjoying the incredible audio and noise cancellation of his new headphones. Glad to know it was easy to purchase online. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for your sharing your feedback and for choosing Sony! -Jess

Hi Buyer, Thank you for the feedback on your experience about the sound quality and the size of the buttons of your WHCH710N. To ensure optimal listening experience and to resolve the low sound quality issue, please follow the steps on the link below:

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing Sony! -Sam

Hi Tay101,
Thank you for your time writing this review. While we are glad you like the WHCH710N headphones, we're sorry to hear the discomforts you are experiencing while wearing the unit for a long period of time. Please make sure to wear the headphones properly to prevent this kind of issues. May we know how long have you been wearing the headphones? You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information why ear hurts when wearing a headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00015243

In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks again for purchasing Sony. - Kris

Hi npr73, we're glad you to hear that your daughter loves our product. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing SONY. ~Earl

Hi dissappointed,
Thank you for reaching out Sony! We regret to hear that the headphones is not working. This is definitely not the shopping experience we want you to have. This does not happen often and we want to make sure you get taken care of.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WHCH710N:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi Grant,
Thank you for reaching out Sony. We're sorry to hear that we were not able to meet your expectations with the headphones. Adjusting the headband and the ear pads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

We greatly appreciate you feedback. If you need additional support with our products, please contact us by sending an email to socialsupport@am.sony.com with the following details.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate you and thanks again for shopping Sony! - Kris

Hi Marko3d,
Amazing! We're glad to hear that we were able to meet your expectations with your new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris

Hi Chay,
Terrific! We are very pleased to hear how much you like the great noise canceling features and comfortable fit of your new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris

Hi Best2buy,
Thank you for the 5-star rating! We really appreciate how much your daughter loves her new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris