Customer Ratings & Reviews

Hi LenC,
Thank you for your time writing this review. We're sorry if the sound quality of the WHCH710N did not live up to your expectations. Allow us to help troubleshoot the problem. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

You may try some steps on this link on how to improve the sound quality of the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WF-CH710 headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! - Kris

Hi Steven,

Thank you for sharing your experience with the WHCH710N. We regret to hear that we were not able to meet your expectations with the unit. This is definitely not the experience we want you to have. We'd like to help troubleshoot and isolate this issue but unfortunately unit was already returned. We value your opinion and will have your feedback noted. We appreciate you and hope that you will shop again Sony in the future.

Regards,
Kris

Hi Kea6996,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with the sound level and bass of the WHCH710N. Allow us to help make this a battery experience. Sound quality may vary depending on the source, connection and music you are playing. If you feel that the sound level is low, try adjusting the volume on the headphones and the connected device. You may also try to set the equalizer setting for the bass on the connected device if it is available. You may find this link helpful on how to improve the sound quality on the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

In case you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Additional information:
The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris

Hi Audiophile,

We regret to hear that we were not able to meet your expectations with the price and sound quality of the WHCH710N. We'd like to help and make this a better experience. As far as your experience with sound quality please try some of these solutions.

Turn down the volume of the connected device if it is too loud.
Keep the headset away from a microwave oven, wireless LAN device, etc.
Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received or the sensitivity may be reduced. Move the headset away from the connected device.
If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.
If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi Nikki,

Thank you for purchasing the WHCH710N. We regret to hear that the difficulties that you are experiencing with connecting the headphones to the TV. For Bluetooth connection, please make sure that the TV supports A2DP Bluetooth profile for wireless connection. If TV does not supports these feature, you may connect the headphones directly to the TV using its supplied cable. Please contact your TV manufacturer for device specification.

May we also contact you for help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WHCH710N:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi Josh,
Thank you for your time to write this review. We're sorry to hear that we were not able to meet your expectations with the quality of the headphones and unit had been returned. We appreciate your feedback and hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Kris

Hi MaryB,
Thank you for reaching out to us. We're sorry to hear that the ear cushion completely came off. This is definitely not the buying experience we want you to have. Allow us to help and do the best possible for you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Shay, thanks for choosing and purchasing our product. We appreciate your feedback regarding the built, design, and carrying bag of the WHCH710N. The WH-CH710N headphones have a sleek,rounded design that looks as good as they sound. Soft, oval-shaped earpads mean you'll never need to take a break from your favorite music, movies and TV shows.

The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing SONY. ~Earl

Hi MoneyNotWellSpent,
Thank you for your your time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH710N. Allow us to help make this a better experience. For low sound quality, we recommend to bring the headset closer and remove any obstacles between the headset and the Bluetooth device. You may try some solutions on this link to troubleshoot low sound quality issues with the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

If the effect of noise canceling is not sufficient, please check the following below:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Jerrica,

We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.

Regards,
David

Hi Mike, we regret to hear that the headband were broken. This is definitely not the experience we want you to have. We'd love to help you and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi AlekseiE, We are sorry to heat that had an issue with the microphone of your Sony headphones. You can follow the guide here to isolate this issue: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752750.html. If still unresolved, we can reset and initialize the headphones to factory settings to fully isolate and hopefully resolve the issue:

- https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
- https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Nina,
Thank you for your time writing this review. We're really glad your daughter loves the WHCH710N. However, we're sorry if we were not able to meet her full expectations with the battery life of the unit. Allow us to help make this a better experience. Usage hours may be different depending on the settings and conditions of use. Please refer to this link with information about the available operating time of the WHCH710N: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752809.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris

Hi George, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the left unit of your headphones. Please isolate the issue by following the steps on this link:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00204483

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi dhgf,
Thank you for your time to write this review. We're sorry to hear we were not able to meet your expectations with the sound quality and headphones had to be returned. We have troubleshooting steps that may help resolved if the sound quality of the unit is low. We appreciate you and hope you will shop Sony again in the future. Thanks again for shopping Sony! - Kris

Hi mijopest,
Thank you for sharing your experience with WHCH710N. We're glad you like the headphones. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We value your feedback and thank you for choosing Sony! - Kris

Hi Disappointed123,
Thank you for your time writing this review. We're sorry to hear if the sound quality of the WHCH710N did not live up to your expectations. Sound may also vary depending on the source and music you are playing. You may try some solution on this link below to troubleshoot low sound level and low sound quality: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi happy2020, Thank you for the feedback on your experience with your WH-CH710N. If you feel that the effect of noise canceling is not sufficient, please follow the steps below:

Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam