Customer Ratings & Reviews

Hi MisterFreeviewer, Thank you for sharing your insight. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. -Carl

Hi Adam, We're sorry to hear that you're having issues with your headphones. To isolate the issue, please initialize the headphones to restore factory settings. Here's the link on how to. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html If the issue still occrurs after Initializing the headphones, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, -Craig

Hi MiguelG,
Thank you for sharing your feedback. We're sorry to hear we were not able to meet your expectations with the build quality of the WHCH710N. We always aim to deliver a great experience, and we are gutted when don't meet expectation. Thanks for your time and we hope that you will shop Sony again in the future. - Kris

Hi Guillermo,
Thank you for purchasing the WH-CH710N noise canceling headphones. We regret to hear that the discomfort you're experiencing and that we're not able to meet your satisfaction with the design. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for purchasing Sony! - Kris

Hi Nanotechnology, Thank you for the sharing your daughter's feedback on her experience with the WH-CH710N Wireless Noise-Canceling Headphones. Good to know she loves the long-lasting battery life of the unit. We would like to know more about her concerns about the headphones so we can better assist her. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Drew,
Thank you for your time writing this review. We're glad you like the WHCH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris

Hi ChelseaFcManu,
Thank you for taking the time to write this review! We're sorry to hear we were not able to meet your full expectations with the WHCH710N. However, we're glad to hear you like the ease of use and setup with your headphones.

The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for purchasing Sony. - Kris

Hi Apes,

We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. We recommend resetting the headphones to factory default settings to refresh its content. Here's the link on how to.

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html?search=reset

Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

If that doesn't work, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Happy to help,
David

Hi Frank,

Thank you for reaching out about falling parts on your WHCH710N headphones. This is definitely not the buying experience we want our customer to have. We’ve also taken note of your feedback as we take this matter very seriously into consideration of our products.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi AntonioGomez,
Thank you for your time writing this review. We're sorry to hear some issues that you are having while using the headphones for phone calls. Allow us to help isolate the problem. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

Please try some steps on this article link to troubleshoot if you can't hear the other person talking, or you can’t hear them while on a phone call:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00267840

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi rbcox, we regret to hear that the headphones had to be returned. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html

We hope you'll consider Sony in your future purchase. Erin

Hi AlisaW,

We are sorry to hear that you had to return the unit. This is definitely not the customer experience we wanted you to have. There are many possible reasons why you had an issue with the unit and can be isolated or resolved by performing troubleshooting steps such as resetting the unit. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.

Sincerely,
Vincent

Hi Carlos,
Thank you for purchasing the WH-CH710. We regret to hear that you having difficulties on the Bluetooth connection on the headphones. We'd like to troubleshoot the issue and make this a better experience for you. Please open the link the below on how to pair your Bluetooth wireless headphones to another device: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00236322.

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Additional Information regarding your experience with the WH-CH710:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Regards,
Kris

Hi GregL,
Thank you for your time writing this review. We're glad you like your new headphones. However, we are sorry to hear we were not able to meet your full expectations with the noise canceling features. If the effect of noise canceling is not sufficient, please check the following below:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

In case you need assistance with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi Headphones,
Thank you for your time writing this review. We're sorry to hear we were not able meet your expectations with the noise canceling features, volume and clarity of the WHCH710N. Allow us to help make this a better experience. If the effect of noise canceling is not sufficient. Please make sure that the noise canceling function is turned on and adjust the headset into a comfortable position. NOTE: The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

For low sound level, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.

You may try some solutions on this link to troubleshoot if the sound quality is low:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Workable,
Thank you for reaching out to us. We're sorry to hear what happened on your headphones. This does not happen often and not the experience we want you to have with our products. We'd like to help and do the best possible for you.

May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hello Tommy, We are sorry to hear about your experience with the volume level of your Sony wireless headphones. When listening to music or taking calls, you can always adjust the volume from the headphones and from the connected device. The volume level may also depend on the source and its quality. Check here for more details: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752812.html. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi MadMac,

Thank you for taking your time in sharing this honest review. We would like to apologize if the unit did not meet your expectations. We're uncertain of the issue that you faced with the headphones, and would like to know more about the situation that caused you to return the headphones.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.

We hope you will consider Sony again in a future purchase. Thank you for your feedback.

Regards,
Jess

Hi Kent,

Thank you for purchasing WH-CH710N Wireless Noise-Canceling Headphones. Good to know that you appreciate the sound quality of the unit. We regret to hear that there is a crack part on the unit. This is definitely not the news we'd like to hear from you. Please be assured we take this feedback very seriously and continuously strive to improve our products.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi RaquelT,

We do apologize for the inconvenience. Your feedback about the noise canceling is greatly appreciated. This will surely help us improve the quality and performance of our products. Thanks for sharing your review.

Regards,
David