Customer Ratings & Reviews

Hello Kelvin,

Thank you for your review. We are really sorry if our WHCH710N didn't live up to your expectations. This is definitely not the experience we wanted you to have on our product. We'd like to know more about the issues you are having and help you out. May we contact you directly so we can best assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case number (if any):
Full Name:
BestBuy Username:
Telephone Number:
Model Number:

We are looking forward to your message, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi Micky, We are sorry to hear about your experience with the noise canceling feature of your headphones. Please adjust the headset to a comfortable position. The noise canceling function of your headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you are still having the issue, you can also reset your headset by following the guide here: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi AnLe,
Thank you for your feedback. While were glad that we were able to set your expectations with the price, we regret you are having Bluetooth connection issues on the headphones. We'd like to help and troubleshoot the issue. Please try of these solutions below if you're unable to make a Bluetooth connection on the headphones.

Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Kris

Hello 65inchtv, We are sorry if you are having an issue with your Sony wireless headphones. If your concern is about the sound quality of these headphones while gaming, you may find this link helpful: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi BestBuyCustomer,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectations with the performance of the WHCH710N. Could you provide us more information of the issue for us to isolate and make this a better experience?

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi LaPai,
Thank you for taking time to review the WH-CH710N. We're glad that you like these headphones. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Sony takes all feedbacks into consideration as it helps to improve the quality of our products and service. We appreciate your feedback and thank you for choosing Sony! - Kris

Hi DigitalBrain,

We are sorry to hear what happen. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.

Regards,
David

Hi Mash, thank you for purchasing our product. You may adjust the length of the headband for your comfort. Please check this link for more information:

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002928786.html?search=wearing

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Panchon,
Thank you for reaching out us. We're sorry to hear we were not able to meet your expectations with the material quality of the WHCH710N. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. If you suspect any damages or experience issues on your unit, please contact us immediately by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi JanLenovo,
Thank you for writing this review. We're sorry to hear that the headphones did not fit and unit was returned. This may be resolved by adjust the length of the headband.The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Your feedback is greatly appreciated and we hope that you will shop Sony again in the future. Thank you for shopping Sony. - Kris

Hi Elyjah,
Thank you for reaching out to us. While we are glad you like the great sound of your headphones, we regret to know that the unit is not working. May we know if the headphones is turning ON? If there is no sound on the headphones, please check this link to troubleshoot the issue: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752813.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Kris

Hi R4ravee, We greatly appreciate your feedback with regards the build quality of the headphones. The WHCH710N have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Craig

Hi 7262002,
Thank you for your time writing this review. While we're glad to hear you like the WHCH710N, we're sorry to hear we were not able to meet your full expectations with the price. If you need assistance with your headphones, feel free to contact and we'll be gladly to help you. You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We appreciate your feedback and thanks again for purchasing Sony. - Kris

Hi Boguskerig, We're sorry to hear about this issue. We apologize for the inconvenience. You don't need an internet connection to pair the wireless headphones with the TV. You can pair some wireless headphones, speakers, or soundbars to your TV through a Bluetooth connection, however, the devices must be compatible. You can check the link below for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00159290

If you are unable to resolve your concern, please email socialsupport@am.sony.com or chat with us from Sony’s e-support webpage.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks for sharing this feedback! Jay

Hi vitor,
Thank you for purchasing the WH-CH710N. We are sorry if the price of the headphones did not meet your expectations. We will have this feedback noted as we always strive to make this a better experience. If the noise cancelling is not sufficient, please check this ff. below:

Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

For low sound quality:
Turn down the volume of the connected device if it is too loud.
Keep the headset away from a microwave oven, wireless LAN device, etc.
Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received or the sensitivity may be reduced. Move the headset away from the connected device.
If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.


If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Kris

Hi 2020CanGoSomewhereElse,
Thank you for purchasing the WH-CH710N headphones. We value your opinion and we'll take note of your feedback as it helps to improve the quality of our product and services,. We'd like to understand better the issues that you are experiencing on the device and how can we help. May we contact you to help and get more information? please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Kris

Hi Tara,

Thanks for the feedback. If the noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

If you need further assistance, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Bigcritic,

We regret to hear that you are not having the best experience with the design and fit of the headphones. Your feedback is greatly appreciated. Make sure that you are wearing the headphones properly and adjust the headband for optimum fit and comfort. For more information, please refer to this link:

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002928786.html

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WHCH710N.

Sincerely,

-Ralph
Sony Social Support

Hi Hamid,

Your feedback about the headphones is greatly appreciated. This will surely help us improve the quality and performance of our products. Thanks for sharing your review.

Regards,
David

Hi Display, We regret to hear that you returned the WH-CH710N Wireless Noise Cancelling Headphones. You can pair some wireless headphones, speakers, or soundbars to your Android TV™ through a Bluetooth® connection, however, the devices must be compatible. We recommend checking the compatibility of the TV before purchasing the headphones. I hope this helps. Jay